[Remote] Workday Senior Manager, People Technology HRIS & Operations

Note: The job is a remote job and is open to candidates in USA. Cityblock Health is hiring a Senior Manager, People Technology & Operations to manage and evolve its People technology ecosystem, with Workday as the core platform. The role leads the People Technology & Operations team, executes the technology roadmap, advances automation and responsible AI adoption, and ensures systems are reliable, secure, and optimized for the employee lifecycle.

Responsibilities

• Manage and execute the People technology roadmap in partnership with senior People and business leaders, translating strategic priorities into actionable project plans
• Own Workday administration and configuration, including module optimization, business process design, security groups, and release management
• Lead evaluation and implementation of new People technology modules and third-party integrations, ensuring alignment with existing architecture
• Oversee data integrity, integration, and flow across Workday and connected People systems (e.g., recruiting, payroll, benefits, performance)
• Serve as a key point of contact for Workday-related escalations, troubleshooting, and vendor management
• Manage the People Operations function, setting clear processes, procedures, and SLAs
• Drive automation of manual People Operations workflows to reduce administrative burden and improve turnaround time
• Champion self-service tools and resources to improve the employee and manager experience
• Identify and pilot AI and automation opportunities across People Technology & Operations to improve efficiency, decision-making, and employee experience
• Evaluate emerging AI tools (e.g., Workday AI/ML capabilities, generative AI for People use cases) and lead responsible adoption, including risk and compliance considerations
• Champion a culture of continuous innovation within the People Technology & Operations function, staying current on People tech and AI trends and proactively bringing recommendations to leadership
• Maintain and enhance People analytics and reporting capabilities to support data-driven decision-making
• Establish and enforce data governance standards, system configuration protocols, and user access controls to protect data integrity and security
• Ensure compliance with data privacy and security regulations across all People systems
• Manage the day-to-day work of the People Technology & Operations team, setting clear roles and responsibilities across the function
• Proactively identify growth opportunities and provide coaching and guidance to support the development of each team member
• Partner across the People team, as well as with IT, Security, Finance, Payroll, and business stakeholders, to ensure technology solutions meet business needs and compliance requirements

Skills

• Bachelor's degree in Human Resources, Business Administration, Information Technology, or related field
• 7+ years of experience with Workday, including hands-on configuration, module selection/expansion, and third-party system integrations
• 5+ years in a leadership role managing HRIS, People Operations, or HR Shared Services teams
• Demonstrated experience leading HR technology projects, system implementations, and process improvements
• Familiarity with AI/automation tools applied to HR technology or People Operations, with genuine enthusiasm for evaluating and piloting new solutions
• Strong understanding of HR business processes, data management, and compliance/data privacy requirements
• Excellent communication and stakeholder management skills across technical and non-technical audiences
• Detail-oriented with a strategic mindset, comfortable both setting direction and executing hands-on work
• Relevant certifications a plus
• Workday certification(s) strongly preferred

Benefits

• Health insurance
• Life insurance
• Retirement benefits
• Participation in the company’s equity program
• Paid time off, including vacation and sick leave
• Remote work

Company Overview

Company H1B Sponsorship