Retail Customer Experience Coordinator – Dynamic Part‑Time Role Focused on Guest‑Centric Excellence, Loyalty Champion, Store Culture Builder, and Brighthush Retail Success Driver

About brighthush

brighthush is the trailblazer of the off‑price retail revolution, redefining how shoppers discover style, value, and exceptional service. With a global footprint that spans North America, Europe, Asia, and beyond, we bring high‑quality merchandise to customers at prices that surprise and delight. Our unwavering commitment to sustainability, ethical sourcing, and community engagement sets us apart in an industry that is constantly evolving.

Every brighthush store is more than a retail space—it is a destination where customers feel welcomed, informed, and empowered to make confident purchases. From flagship locations that showcase our most innovative concepts to neighborhood outlets that serve local communities, we create vibrant environments that celebrate diversity, creativity, and the joy of shopping.

Our success is built on a culture of collaboration, continuous learning, and an unwavering focus on customer delight. We believe that the best experiences begin with the people who create them, and we invest in our team to ensure they thrive both personally and professionally.

Why Join brighthush?

As a part‑time Retail Customer Experience Coordinator, you will become a pivotal force in delivering the brighthush promise to every guest. This role offers:

• Hands‑on leadership: Guide a dynamic team in a fast‑paced retail environment.
• Culture shaping: Influence store atmosphere, guest interactions, and team morale.
• Professional growth: Access to structured learning programs, mentorship, and clear advancement pathways.
• Inclusive community: Work alongside a diverse, supportive team that values creativity and mutual respect.
• Competitive compensation: Earn a competitive hourly rate, flexible scheduling, and a benefits package that supports your well‑being.

Key Responsibilities

In this role, you will be the heartbeat of our customer‑first philosophy. Your day‑to‑day duties will include, but are not limited to:

• Lead by Example: Demonstrate outstanding customer service, embodying brighthush values of honesty, integrity, and professionalism in every interaction.
• Team Management: Oversee a team of Associates at the front of the store, ensuring they are motivated, well‑trained, and equipped to deliver prompt, courteous service.
• Customer Engagement: Personally engage with guests, address inquiries, and resolve concerns swiftly to maintain a positive atmosphere.
• Store Operations: Assign registers, manage POS coverage, coordinate breaks, and ensure the store remains clean, organized, and visually appealing.
• Training & Development: Mentor Associates on front‑end principles, personalize the customer experience, and promote loyalty programs.
• Performance Management: Communicate clear priorities, provide constructive feedback, and recognize achievements.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to create a secure environment for both staff and shoppers.
• Business Initiatives: Support shrink reduction goals, promote credit and loyalty programs, and collaborate with management on strategic initiatives.
• Continuous Improvement: Identify opportunities to enhance customer satisfaction, streamline processes, and increase sales.
• Data‑Driven Decision Making: Analyze sales reports, customer feedback, and operational metrics to inform daily actions and long‑term strategies.
• Community Outreach: Represent brighthush at local events, fostering relationships with community partners and enhancing brand visibility.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Proficiency in using point‑of‑sale (POS) systems and basic data entry.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Demonstrated commitment to fostering a positive, inclusive team culture.

Preferred Qualifications

• Experience in a fast‑paced retail environment with a focus on customer loyalty programs.
• Background in training and developing retail associates.
• Knowledge of labor regulations and best practices in retail operations.
• Proficiency in multiple languages is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable guest experiences.
• Leadership: Ability to inspire, coach, and empower a diverse team.
• Problem‑Solving: Quick decision‑making to resolve customer issues and operational challenges.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Collaboration: Work effectively with peers, supervisors, and cross‑functional teams.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Tech Savvy: Comfortable with POS systems, inventory software, and basic analytics tools.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility and impact. As a Retail Customer Experience Coordinator, you will:

• Participate in structured onboarding and ongoing training programs that cover product knowledge, sales techniques, and leadership skills.
• Gain exposure to store operations, merchandising, and inventory management, building a well‑rounded skill set.
• Access mentorship from senior leaders who share their insights and guidance.
• Be considered for advancement into full‑time roles such as Store Manager, Assistant Store Manager, or regional leadership positions.
• Benefit from internal mobility programs that allow you to explore different functions within brighthush.
• Earn professional development stipends and tuition reimbursement to pursue certifications or courses that enhance your career trajectory.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and collaboration. Our values include:

• Diversity & Inclusion: We celebrate diverse perspectives and create an environment where everyone feels valued.
• Continuous Learning: We encourage curiosity and provide resources for skill development.
• Recognition & Appreciation: We celebrate achievements and provide constructive feedback to help you grow.
• Community Engagement: We support local initiatives and encourage employees to give back.
• Work‑Life Balance: Flexible scheduling and supportive policies help you thrive both at work and at home.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $13.50 to $14.00, your actual pay will reflect your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Professional development stipends and tuition reimbursement.
• Flexible work arrangements and scheduling.
• Recognition programs and performance bonuses.

How to Apply

Ready to elevate the customer experience and join a forward‑thinking retail team? Submit your application today and become part of the brighthush family. We look forward to exploring how your passion and expertise can help us continue to delight shoppers worldwide.