Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering exceptional value and an unrivaled shopping experience to millions of customers worldwide. With a presence in more than 30 countries and a portfolio of iconic brands, brighthush combines a passion for fashion, home décor, and lifestyle products with a commitment to sustainability, community engagement, and employee growth. Our stores are more than just retail spaces; they are vibrant hubs where creativity, teamwork, and customer focus converge to create memorable moments for shoppers and staff alike.

At brighthush, we believe that every team member plays a pivotal role in shaping the customer journey. From the moment a customer steps through our doors to the instant they leave with a smile, our associates are the face of the brand. We foster a culture of inclusivity, continuous learning, and innovation, empowering our people to thrive both personally and professionally. Whether you are a seasoned retail veteran or a recent graduate eager to launch your career, brighthush offers a dynamic environment where your contributions are recognized and your potential is nurtured.

Key Responsibilities

As a Retail Customer Experience Coordinator, you will be the linchpin of our front‑end operations, ensuring that every customer interaction reflects the highest standards of service and brand integrity. Your day‑to‑day duties will include:

• Team Leadership & Coaching: Lead, mentor, and inspire a diverse group of associates, fostering a culture of excellence, accountability, and continuous improvement.
• Customer Engagement: Personally engage with shoppers, address inquiries, resolve concerns, and promote loyalty programs to enhance repeat business.
• Maintain a clean, organized, and visually appealing store environment that aligns with brand standards.
• Assign and monitor register duties, ensuring optimal coverage and efficient checkout processes.
• Coordinate associate breaks and shift schedules, balancing operational needs with employee well‑being.
• Collaborate with store management to set priorities, communicate expectations, and provide real‑time feedback.
• Champion brighthush’s credit and loyalty initiatives, driving enrollment and usage through personalized outreach.
• Support shrink reduction efforts by monitoring inventory accuracy, reporting discrepancies, and implementing loss‑prevention best practices.
• Promote safety awareness, enforce store policies, and maintain a secure environment for customers and staff.
• Participate in continuous improvement projects, share insights, and contribute to the evolution of store processes.

Essential Qualifications

To excel in this role, you should bring a blend of retail experience, leadership acumen, and a passion for customer service:

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles, visual standards, and inventory management.
• Demonstrated ability to multitask, prioritize, and adapt to changing priorities in a fast‑paced environment.
• Excellent communication and interpersonal skills, with a keen eye for detail and a commitment to accuracy.
• Proficiency in POS systems, loyalty program enrollment, and basic data entry.
• Flexibility to work a dynamic schedule, including evenings, weekends, and holidays.
• Team‑player mindset, capable of collaborating effectively with peers, supervisors, and cross‑functional teams.
• Ability to train, coach, and motivate associates, fostering a culture of continuous learning.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in a high‑volume retail environment with a focus on customer experience and loyalty program management.
• Knowledge of labor laws, safety regulations, and compliance standards relevant to retail operations.
• Proficiency in multiple languages, enhancing communication with a diverse customer base.
• Data‑driven mindset, comfortable analyzing sales metrics, customer feedback, and performance indicators.
• Previous involvement in store‑wide initiatives such as seasonal promotions, visual merchandising campaigns, or community outreach programs.

Skills & Competencies

Success at brighthush requires a blend of hard and soft skills:

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal advocates.
• Leadership & Influence: Ability to inspire, guide, and develop associates while maintaining a positive, collaborative atmosphere.
• Problem‑Solving: Quick thinker who can resolve issues on the spot and implement proactive solutions.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Organizational Excellence: Strong planning, time‑management, and attention to detail.
• Adaptability: Comfortable with change, able to pivot priorities and manage unexpected challenges.
• Technology Savvy: Comfortable using POS systems, loyalty platforms, and basic office software.
• Integrity & Confidentiality: Upholds ethical standards and protects sensitive information.

Career Growth & Learning

At brighthush, we invest heavily in the professional development of our people. As a Retail Customer Experience Coordinator, you will have access to:

• Structured onboarding programs that immerse you in our brand values, operational standards, and customer‑first philosophy.
• Leadership development workshops covering coaching techniques, conflict resolution, and performance management.
• Cross‑functional training opportunities in merchandising, inventory control, and store operations.
• Mentorship from senior leaders who share their insights and guide your career trajectory.
• Clear advancement pathways to roles such as Store Manager, District Manager, or Corporate Program Manager.
• Access to online learning platforms, industry conferences, and internal knowledge‑sharing sessions.

Work Environment & Culture

brighthush is built on a foundation of respect, collaboration, and innovation. Our culture is defined by:

• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Open communication channels, from daily huddles to town‑hall meetings, fostering transparency.
• A supportive atmosphere where feedback is constructive, and achievements are celebrated.
• Community outreach initiatives that allow employees to give back and strengthen local ties.
• Flexible work arrangements and a focus on work‑life balance, especially for roles that require evening or weekend coverage.

Compensation & Benefits

While the base hourly rate for this position ranges from $16.00 to $16.50, brighthush offers a comprehensive benefits package designed to support your well‑being and future:

• Competitive salary with performance‑based incentives.
• Employee discount program across all brighthush brands.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance programs, including counseling and wellness resources.
• Professional development allowances and tuition reimbursement for relevant courses.
• Employee referral bonuses for bringing top talent into the brighthush family.
• Additional perks such as childcare support, pet insurance, and legal assistance.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experiences worldwide? Join the brighthush team and become a catalyst for change in a vibrant, growth‑oriented environment.

To apply, simply click the link below and submit your resume and cover letter. We look forward to discovering how your unique talents and passion for service can help us continue to delight customers and drive success.