Seasoned Equine Customer Service Specialist – Remote, Brighthush Equine Health & Wellness Support – Drive Sales, Build Loyalty, Deliver Expert Guidance

About Brighthush

Brighthush stands at the forefront of the equine health industry, blending more than a quarter‑century of trusted expertise with cutting‑edge technology and a relentless focus on customer satisfaction. Our mission is simple yet powerful: to create a world where every horse thrives. By delivering premium supplements, innovative products, and unparalleled support, we empower horse owners, trainers, and caretakers to keep their equine companions healthy, happy, and performing at their best.

Founded in 1999, Brighthush has evolved from a small, passionate team into a global community of equine enthusiasts. We take pride in our patented supplement system, our commitment to scientific research, and our dedication to exceptional customer experiences. At Brighthush, we foster an inclusive culture built on respect, collaboration, ownership, and continuous innovation. If you’re ready to make a meaningful impact, grow your career, and help shape the future of equine health, we want you on our team.

Role Overview

The Brighthush Customer Care Team is the heartbeat of our mission, passionately focused on powering healthy horses and happy riders. As a Remote Equine Customer Service Specialist, you will be the frontline advocate for our customers, providing expert guidance, fostering loyalty, and driving sales of our flagship SmartPak supplement system, subscription services, and equine equipment.

This is an hourly, fully remote position that requires flexibility to cover evening hours and weekends. Your primary tools will be phone, chat, and text, and you will work closely with our product experts and marketing teams to deliver a seamless, personalized experience for every customer.

Key Responsibilities

• Customer Engagement: Connect with Brighthush customers via phone, chat, and text, actively listening to their needs and providing thoughtful, evidence‑based recommendations.
• Product Advocacy: Demonstrate deep knowledge of our product assortment—including SmartPak supplements, subscription plans, tack, and equipment—to increase sales and enhance customer satisfaction.
• Account Management: Accurately update customer records, follow up on orders, and resolve any issues with precision and professionalism.
• Brand Loyalty & Retention: Build lasting relationships by delivering exemplary service, anticipating customer needs, and turning inquiries into opportunities for upsell and cross‑sell.
• Marketing & Promotions: Execute targeted marketing programs, promotions, and loyalty initiatives, ensuring consistent brand messaging across all channels.
• Performance & Productivity: Meet or exceed schedule adherence, call volume, and quality metrics while maintaining a high standard of customer care.
• Continuous Improvement: Provide feedback on product features, customer pain points, and process enhancements to help shape future offerings.

Essential Qualifications

• Minimum of 5 years of hands‑on equine experience, including riding, training, or veterinary support.
• Equine‑focused academic background preferred (e.g., Equine Science, Veterinary Technology, Animal Science).
• Passion for helping customers and a genuine commitment to the health and well‑being of horses.
• Exceptional verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Technologically savvy: proficient in Office Suite (word processing, spreadsheet, email client) and comfortable learning new software quickly.
• Strong problem‑solving skills and a creative, solutions‑oriented mindset.
• Excellent time‑management and organizational abilities, capable of juggling multiple tasks in a fast‑paced environment.
• Comfortable making decisions in ambiguous situations, communicating clearly, and building positive relationships.
• Sales aptitude and a willingness to develop and refine selling skills.
• Ability to work independently and collaboratively, thriving in a remote setting.
• Experience in customer service, retail, or telephone support is a plus.

Preferred Qualifications

• Prior experience in a call center or customer‑facing role within the equine or animal health industry.
• Knowledge of subscription management platforms and e‑commerce systems.
• Familiarity with CRM platforms such as customer relationship tools.
• Experience with marketing automation and promotion execution.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a focus on delivering value and building trust.
• Strong analytical skills to interpret customer data and identify upsell opportunities.
• Adaptability to evolving product lines, technology updates, and market trends.
• Resilience and emotional intelligence to handle challenging customer interactions with grace.
• Team player who shares knowledge, supports peers, and contributes to a positive work culture.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product science, customer engagement, and sales techniques.
• Mentorship from senior customer care leaders and product experts.
• Clear career pathways to roles such as Customer Success Manager, Product Specialist, or Marketing Coordinator.
• Opportunities to lead special projects, pilot new initiatives, and influence product development.
• Regular performance reviews with actionable feedback and development plans.

Work Environment & Culture

Our remote work model empowers you to balance professional and personal commitments while staying connected to a vibrant, collaborative team. You’ll enjoy:

• Flexible scheduling with the ability to choose shifts that fit your lifestyle.
• Access to a virtual community of equine experts, trainers, and enthusiasts.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A culture that celebrates innovation, ownership, and continuous learning.
• Recognition programs that reward outstanding performance and customer impact.

Compensation & Benefits

We offer a competitive hourly rate of $17/hr, along with a comprehensive benefits package designed to support your health, well‑being, and future:

• Medical, Dental, Vision, FSA, and HSA plans (eligibility begins the month after hire).
• Life and Disability Insurance.
• 401(k) with company matching.
• Wellness benefits through Brighthush Wellbeing.
• Employee Assistance Program (EAP).
• Paid Time Off: accrue up to 160 hours in your first year, with six paid holidays annually.
• Subsidized child, adult, and pet backup care through Brighthush Care Services.
• Discounts on a wide range of products via the Brighthush Discount Program.
• Brighthush Wage Access program for early access to earned wages.
• Referral bonuses of $500 per successful referral.
• Additional perks such as pet adoption reimbursement, telemedicine, and flexible spending accounts.

How to Apply

Ready to join a team that’s redefining equine health? Click the link below to submit your application and start your journey with Brighthush today.

Apply to this Job

Equal Opportunity Employer

Brighthush is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, genetic testing results, veteran status, or any other legally protected characteristic. If you require accommodations during the application process or to perform job duties, please contact our Accessibility Team at [email protected].