Retail Customer Experience Coordinator – Front‑End Operations Leader & Customer Loyalty Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 20 countries and a portfolio of iconic brands, brighthush is committed to creating memorable shopping experiences that blend style, value, and service. Our culture is built on innovation, collaboration, and a relentless focus on customer delight. As a Fortune 100 company, we empower our people to grow, learn, and make a real impact in every store, distribution center, and corporate office.

Position Overview

We are seeking a dynamic Retail Customer Experience Coordinator to lead the front‑end team at our brighthush Store 0703 in Scottsdale, AZ. In this role, you will be the face of the store, ensuring that every customer interaction is seamless, personalized, and aligned with our brand promise. You will coach associates, manage daily operations, and collaborate closely with store leadership to drive sales, loyalty, and operational excellence.

Key Responsibilities

• Customer Experience Leadership: Set the tone for exceptional service by modeling courteous, proactive, and solution‑oriented interactions with shoppers.
• Team Management: Oversee a team of front‑end associates, assigning registers, scheduling breaks, and ensuring coverage during peak periods.
• Training & Development: Design and deliver training modules on customer engagement, POS proficiency, and loyalty program promotion. Mentor associates to elevate their performance.
• Operational Excellence: Maintain a clean, organized, and visually appealing sales floor. Ensure compliance with store layout plans and merchandising standards.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for loyalty and repeat business.
• Performance Reporting: Communicate daily metrics, trends, and improvement opportunities to store management. Provide constructive feedback to associates.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols. Promote a safe environment for customers and staff alike.
• Shrink & Loss Prevention: Participate in inventory accuracy initiatives and loss prevention programs to protect store profitability.
• Program Promotion: Drive enrollment in credit and loyalty programs, ensuring associates understand the benefits and can articulate them to shoppers.
• Cross‑Functional Collaboration: Partner with merchandising, marketing, and operations teams to align front‑end activities with broader store objectives.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to enhance the customer journey.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles and visual display techniques.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Excellent verbal and written communication skills, with a keen eye for detail.
• Adaptability to changing priorities and the ability to remain calm under pressure.
• Team‑player mindset, capable of fostering collaboration among peers and supervisors.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and loyalty program enrollment.
• Background in loss prevention or inventory accuracy initiatives.
• Demonstrated success in coaching or mentoring retail associates.
• Knowledge of labor regulations and compliance requirements.
• Proficiency in data analysis tools (e.g., Excel, Power BI) for performance tracking.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire and guide a diverse team.
• Analytical Thinking: Use data to inform decisions and drive results.
• Problem‑Solving: Quickly identify root causes and implement effective solutions.
• Communication: Clear, concise, and persuasive in both verbal and written forms.
• Time Management: Prioritize tasks and meet deadlines in a dynamic environment.
• Adaptability: Thrive in a constantly evolving retail landscape.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem. As a Retail Customer Experience Coordinator, you will:

• Gain exposure to cross‑functional projects that span merchandising, marketing, and operations.
• Participate in leadership development programs designed to accelerate your progression to store manager or district roles.
• Access to online learning modules, workshops, and certifications in retail management, customer service, and data analytics.
• Mentorship from senior leaders who are committed to your professional growth.
• Opportunities to lead special initiatives such as seasonal promotions, community outreach, or sustainability projects.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces—they are vibrant hubs where customers and employees alike feel valued. At brighthush, you’ll experience:

• A collaborative culture that encourages idea sharing and innovation.
• Inclusive policies that celebrate diversity and promote equity.
• Open‑door leadership that values transparency and feedback.
• Employee recognition programs that celebrate achievements and milestones.
• Community engagement initiatives that allow you to give back and build local connections.

Compensation & Benefits

We offer a competitive hourly rate ranging from $16.15 to $16.65 per hour, commensurate with experience and performance. In addition, you will enjoy a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (eligible after required service period).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Auto and home insurance discounts.
• Scholarship and educational support programs.

How to Apply

Ready to elevate the customer experience at brighthush? Click the link below to submit your application and join a team that values innovation, service, and growth.

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Closing Statement

At brighthush, we believe that every customer interaction is an opportunity to create lasting impressions. If you are passionate about retail, thrive in a fast‑paced environment, and are ready to lead a team toward excellence, we invite you to apply. Join us and help shape the future of off‑price retail while advancing your career in a supportive, inclusive, and growth‑oriented environment.