Senior Customer Experience Coordinator – Front‑Line Retail Excellence & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio that includes flagship stores, online platforms, and distribution centers, brighthush is committed to creating memorable shopping experiences for millions of customers every year. Our culture is built on innovation, collaboration, and a relentless focus on customer satisfaction. We believe that every team member plays a pivotal role in shaping the future of retail, and we invest heavily in their growth, well‑being, and professional development.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, diverse community that values creativity, integrity, and a passion for service. We offer:

• Competitive hourly wages that reflect your experience and contributions.
• A comprehensive benefits package, including health, dental, vision, retirement plans, and more.
• Ongoing training and mentorship programs designed to accelerate your career trajectory.
• Opportunities to work across multiple store formats and locations, from bustling city centers to suburban shopping hubs.
• A supportive work environment that encourages teamwork, open communication, and continuous improvement.

Key Responsibilities

As a Customer Experience Coordinator, you will be the frontline ambassador of brighthush’s brand values. Your role will encompass a blend of leadership, customer service, and operational excellence. You will:

• Lead by Example: Engage with customers personally, demonstrating the highest standards of courtesy, attentiveness, and product knowledge.
• Manage Front‑End Associates: Oversee a team of associates, ensuring they are motivated, trained, and equipped to deliver exceptional service.
• Promote Loyalty Programs: Drive enrollment and usage of brighthush’s loyalty initiatives, explaining benefits and guiding customers through the sign‑up process.
• Maintain Store Standards: Ensure the store remains clean, organized, and visually appealing, aligning with brand guidelines and merchandising plans.
• Handle Customer Concerns: Resolve issues promptly and professionally, turning potential complaints into opportunities for customer delight.
• Coordinate POS Coverage: Assign registers, support associates during peak times, and manage break schedules to maintain optimal service levels.
• Support Training & Development: Identify skill gaps, develop training plans, and coach associates on front‑end best practices.
• Ensure Compliance: Adhere to all labor laws, company policies, and safety protocols, fostering a secure environment for both staff and shoppers.
• Collaborate with Management: Provide insights on staffing needs, performance metrics, and customer feedback to inform strategic decisions.
• Drive Store Performance: Contribute to sales targets, inventory accuracy, and shrink reduction initiatives.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with a keen eye for detail.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven ability to train, mentor, and motivate a diverse team.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• High level of integrity, honesty, and a commitment to confidentiality.
• Proficiency in using point‑of‑sale (POS) systems and basic computer applications.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Knowledge of loyalty program management and customer retention strategies.
• Background in safety compliance and loss prevention.
• Experience with data analysis and reporting tools.
• Leadership training or certification.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences that exceed expectations.
• Leadership & Coaching: Ability to inspire, develop, and hold a team accountable.
• Problem‑Solving: Quick thinker who can resolve issues efficiently while maintaining a positive atmosphere.
• Collaboration: Works seamlessly with cross‑functional teams, from merchandising to loss prevention.
• Adaptability: Thrives in a dynamic environment, adjusting strategies as needed.
• Data‑Driven Decision Making: Uses metrics to guide actions and improve performance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to:

• Structured career pathways that can lead to roles such as Store Manager, District Manager, or Regional Operations Lead.
• Regular training sessions covering leadership, merchandising, technology, and customer engagement.
• Mentorship programs pairing you with senior leaders who can provide guidance and insight.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Performance‑based incentives and recognition programs that reward excellence.

Work Environment & Culture

brighthush prides itself on a culture that celebrates diversity, fosters inclusion, and encourages open dialogue. Our stores are more than just retail spaces; they are community hubs where employees feel valued and empowered to make a difference. You’ll experience:

• Collaborative teamwork that values each voice.
• Transparent communication from leadership to front‑line staff.
• Employee recognition events that celebrate achievements.
• Opportunities to contribute ideas that shape store operations and customer experience.
• A supportive environment that prioritizes work‑life balance and employee well‑being.

Compensation & Benefits

While the starting hourly rate for this role ranges from $17.94 to $18.44, your actual compensation will reflect your skills, experience, and performance. In addition to competitive wages, you will enjoy:

• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise and services.
• Professional development programs and tuition assistance.
• Wellness initiatives, including employee assistance programs and wellness challenges.
• Employee referral bonuses for bringing talented peers into the brighthush family.

How to Apply

If you are ready to elevate your career, drive customer satisfaction, and make a tangible impact in a leading retail environment, we encourage you to apply today. Join brighthush and become part of a team that values innovation, teamwork, and a passion for service.

Location

brighthush Store 0629 North Haven CT, USA