Retail Customer Experience Coordinator – Front‑Store Operations, Loyalty Program Leadership, and Team Development at brighthush

Welcome to brighthush: A Retail Revolution

brighthush isn’t just a retailer; it’s a global movement that redefines how people shop, connect, and experience value. With flagship stores in major cities and a vibrant online presence, brighthush delivers an unforgettable shopping journey to millions of customers worldwide. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to innovate, grow, and make a real impact. Whether you’re stepping into one of our flagship stores, working behind the scenes in distribution, or contributing from a corporate hub, you’ll find a vibrant community that celebrates creativity, integrity, and customer obsession.

Why Your Next Career Move Should Be at brighthush

At brighthush, we believe that the heart of retail is the people who serve our customers. As a Retail Customer Experience Coordinator, you’ll be at the frontline of that experience—leading a team of Associates, ensuring every shopper leaves with a smile, and driving loyalty programs that keep customers coming back. In return, we offer:

• Competitive hourly pay starting at $14.25–$14.75, with opportunities for overtime and performance bonuses.
• A comprehensive benefits package that includes health, dental, vision, life insurance, disability coverage, and a 401(k) plan with company match.
• Employee discounts on merchandise, childcare, cell phone plans, pet insurance, and more.
• Paid time off, holidays, parental leave, and a supportive work environment that values work‑life balance.
• Continuous learning and career advancement—whether you’re aiming for a store manager role, a corporate position, or a specialty leadership track.

Role Overview

As the Retail Customer Experience Coordinator, you will be the catalyst for a seamless, engaging, and profitable store environment. You will blend operational excellence with a passion for customer delight, ensuring that every visit to a brighthush store is memorable. Your leadership will inspire Associates to deliver top‑tier service, while your strategic focus on loyalty programs will drive repeat business and deepen customer relationships.

Key Responsibilities

• Team Leadership & Development: Oversee a team of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Mentor and coach staff to build confidence, improve performance, and foster a culture of continuous improvement.
• Customer Service Excellence: Model and coach courteous, prompt, and personalized service, ensuring every customer interaction reflects brighthush’s high standards. Conduct regular service audits and provide real‑time feedback to Associates.
• Loyalty Program Management: Promote and manage loyalty programs, encouraging sign‑ups and maximizing customer lifetime value. Analyze program metrics, identify growth opportunities, and collaborate with marketing to launch targeted campaigns.
• Store Presentation & Merchandising: Maintain a clean, organized, and visually appealing store layout that enhances the shopping experience. Work closely with the merchandising team to ensure product displays are fresh, on‑trend, and aligned with brand guidelines.
• Issue Resolution & Customer Delight: Address customer concerns swiftly, turning potential issues into opportunities for delight. Escalate complex problems to management and follow up to ensure resolution.
• Operational Collaboration: Collaborate with store management to execute the store plan, prioritize tasks, and meet sales and shrink reduction goals. Provide input on staffing, inventory, and promotional initiatives.
• Compliance & Safety: Ensure compliance with all labor laws, company policies, and safety protocols. Conduct regular safety briefings and maintain a safe working environment.
• Training & Mentorship: Lead training and mentorship initiatives, equipping Associates with the skills to excel in front‑end operations. Develop training materials and conduct workshops on customer service, product knowledge, and POS usage.
• Cross‑Functional Projects: Participate in cross‑functional projects, such as merchandising drives, seasonal promotions, and community outreach events. Serve as the front‑store liaison to ensure seamless execution.
• Performance Reporting: Provide constructive feedback, recognize achievements, and foster a culture of continuous improvement. Prepare weekly performance reports for senior management.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Team‑player mindset—collaborating effectively with peers, Associates, and management.
• Willingness to work a flexible schedule, including nights, weekends, and holidays.
• Proficiency in POS systems and basic data entry.

Preferred Qualifications

• Experience with loyalty program management or customer relationship platforms.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of safety and compliance standards in a retail setting.
• Previous experience in a fast‑paced, high‑volume store environment.
• Strong analytical skills—interpreting sales data, foot traffic, and customer feedback to drive decisions.

Skills & Competencies

• Leadership & Coaching: Inspire, develop, and motivate a diverse team.
• Customer‑Centric Mindset: Anticipate needs, resolve issues, and create memorable experiences.
• Operational Excellence: Manage daily operations, inventory, and store performance metrics.
• Communication: Convey clear expectations, provide feedback, and build rapport with customers and staff.
• Problem‑Solving: Quickly identify root causes and implement effective solutions.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Integrity & Ethics: Uphold confidentiality, honesty, and compliance with all policies.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent. As a Retail Customer Experience Coordinator, you’ll gain:

• Hands‑on experience in store operations, customer engagement, and team leadership.
• Access to internal training programs—covering sales techniques, merchandising, leadership, and technology.
• Mentorship from senior leaders who guide your professional journey.
• Clear advancement pathways—store manager, district manager, corporate roles, or specialty tracks in merchandising, marketing, or operations.
• Opportunities to participate in cross‑functional projects that broaden your skill set.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re community hubs where people connect, learn, and grow. At brighthush, you’ll experience:

• A collaborative, inclusive culture that values every voice.
• Regular team huddles, recognition programs, and social events.
• Commitment to sustainability—reducing waste, supporting local suppliers, and promoting eco‑friendly practices.
• Employee resource groups that celebrate diversity and foster belonging.
• Transparent communication from leadership, ensuring you’re always informed and empowered.

Compensation & Benefits

In addition to a competitive hourly wage, brighthush offers a robust benefits package designed to support you and your family:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee discounts on merchandise, childcare, cell phone plans, pet insurance, and more.
• Wellness programs, including an Employee Assistance Program (EAP) and smoking cessation support.
• Short‑term and long‑term disability coverage.
• Life insurance and adoption assistance.
• Scholarship program for continuing education.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion, skills, and vision align with our mission to deliver unparalleled customer experiences.

Apply to this position now

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.