Senior Customer Experience Coordinator – Front‑End Retail Excellence & Team Leadership, Fox Chapel, PA – Drive Guest Delight at brighthush

Welcome to brighthush – Where Every Guest Experience Matters

At brighthush, we’re not just a retailer; we’re a movement that redefines how people shop for premium products at unbeatable prices. With a global footprint that reaches millions of shoppers, we blend the thrill of discovery with the comfort of affordability. Our culture is built on diversity, innovation, and an unwavering obsession with customer delight. Whether you’re stepping into one of our flagship stores, navigating a bustling distribution center, or collaborating in a corporate hub, you’ll find a dynamic environment where your ideas shape the future and your career can truly flourish.

Why brighthush is the Place to Grow Your Career

As a Customer Experience Coordinator, you’ll be at the heart of our mission to create memorable moments for every guest. You’ll lead a team of associates, set the tone for service excellence, and drive initiatives that keep our guests coming back. In this role, you’ll:

• Shape the guest journey from the moment they walk in to the moment they leave.
• Mentor and inspire a high‑performing team that embodies our brand values.
• Collaborate with cross‑functional leaders to align store operations with corporate strategy.
• Own key metrics that measure guest satisfaction, sales performance, and operational efficiency.

Key Responsibilities

Lead by Example & Drive Guest Delight

Engage with guests in a friendly, proactive manner, demonstrating the high‑standard service that brighthush is known for. Your presence sets the tone for the entire team.

Manage Front‑End Operations

Oversee daily store activities, including:

• Assigning registers and coordinating break schedules to maintain seamless point‑of‑sale coverage.
• Monitoring cash handling procedures and ensuring accuracy.
• Ensuring that the front‑end environment is clean, organized, and visually appealing.

Coach, Mentor & Develop Your Team

Provide ongoing training, constructive feedback, and support to associates. Foster a culture of continuous learning and improvement by:

• Conducting regular coaching sessions and performance reviews.
• Identifying skill gaps and creating personalized development plans.
• Recognizing and celebrating achievements to boost morale.

Resolve Customer Issues with Finesse

Address concerns promptly, turning challenges into opportunities for delight and loyalty. Use your problem‑solving skills to find win‑win solutions that keep guests satisfied.

Promote Loyalty Programs

Drive enrollment and usage of brighthush’s loyalty initiatives. Equip associates with the knowledge and enthusiasm to communicate benefits effectively, ensuring guests see the value in staying connected.

Maintain Store Standards & Safety

Enforce safety protocols, adhere to labor laws, and maintain a secure environment for customers and staff. Keep the store compliant with all regulatory requirements.

Collaborate with Store Leadership

Partner with store leadership to identify training needs, set priorities, and report on performance metrics. Your insights help shape store strategy and drive results.

Contribute to Store Goals

Participate in shrink reduction initiatives, inventory accuracy drives, and other store‑wide performance programs. Your contributions directly impact the bottom line.

Adapt to Change & Drive Continuous Improvement

Respond swiftly to shifting priorities, unexpected situations, and evolving customer expectations. Embrace change as an opportunity to innovate and improve.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Proven track record of training and developing team members.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with point‑of‑sale systems and loyalty program promotion.
• Knowledge of safety and compliance regulations in a retail setting.
• Demonstrated ability to analyze performance data and implement improvement strategies.
• Experience in a high‑volume retail environment with a diverse customer base.
• Proficiency in multiple languages is a plus.

Skills & Competencies

• Leadership & Team Building – Inspire and motivate associates to deliver exceptional service.
• Customer‑Centric Mindset – Anticipate needs, personalize interactions, and create memorable experiences.
• Problem‑Solving – Quickly assess issues and implement effective solutions.
• Communication – Clear, concise, and persuasive, both verbally and in writing.
• Time Management – Prioritize tasks, manage schedules, and meet deadlines.
• Adaptability – Thrive in a dynamic environment with changing priorities.
• Data‑Driven Decision Making – Use metrics to guide coaching and operational improvements.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs designed to accelerate your career path.
• Mentorship from senior leaders who share their insights and experiences.
• Cross‑functional training that exposes you to merchandising, inventory management, and corporate initiatives.
• Opportunities to transition into store management, regional operations, or corporate roles.
• Continuous learning through workshops, e‑learning modules, and industry conferences.

Work Environment & Culture at brighthush

brighthush is built on a foundation of collaboration, respect, and empowerment. Our culture encourages:

• Open communication – Every voice is heard, and ideas are welcomed.
• Inclusivity – We celebrate diversity and foster an environment where everyone can thrive.
• Innovation – Continuous improvement is part of our DNA, and we reward creative solutions.
• Work‑Life Balance – Flexible scheduling, wellness programs, and supportive policies help you stay energized.
• Community Engagement – We actively participate in local initiatives and encourage employees to give back.

Compensation & Benefits

We offer a competitive hourly rate of $14.25 to $14.75 per hour, with actual pay determined by your experience, skills, and performance. In addition to your base pay, you’ll enjoy a comprehensive benefits package that may include:

• Employee discounts on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Flexible spending accounts (FSA) and Health Savings Accounts (HSA).
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death benefits.
• Auto and home insurance discounts.
• Employee assistance programs (EAP) and wellness resources.
• Professional development and tuition reimbursement opportunities.
• Referral bonuses for bringing talented friends into the brighthush family.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or speak with a brighthush representative.

Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military service. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to bring your passion for customer service to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and excellence.

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We look forward to discovering how your unique talents and experiences can help us continue to delight customers and drive success at brighthush.

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