Dynamic Customer Experience Coordinator – Retail Operations & Loyalty Program Specialist – Full Time

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores worldwide, we blend a vibrant, inclusive culture with a relentless focus on customer delight. Our mission is simple: to provide shoppers with an exceptional experience that turns first‑time visits into lifelong loyalty. At brighthush, we believe that every team member is a brand ambassador, and every customer interaction is an opportunity to create lasting value.

Why Join brighthush?

• Impactful Work: Your role directly shapes the customer journey, influencing satisfaction, repeat visits, and overall store performance.
• Growth Opportunities: From on‑the‑job training to formal leadership programs, we invest in your professional development.
• Diverse & Inclusive Environment: We celebrate differences and foster a culture where every voice is heard.
• Competitive Compensation: A transparent pay structure, performance bonuses, and a comprehensive benefits package.
• Community & Wellness: Employee assistance programs, wellness initiatives, and community outreach projects keep you connected and supported.

Role Overview

As a Customer Experience Coordinator, you will be the frontline champion of brighthush’s customer service philosophy. You will lead a team of associates in delivering prompt, courteous, and personalized service, while ensuring the store’s visual and operational standards are consistently met. Your leadership will drive customer loyalty, reduce shrink, and elevate the overall store experience.

Key Responsibilities

• Team Leadership: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Engagement: Lead by example—engage with shoppers, answer questions, and promote loyalty programs such as the brighthush Rewards Club.
• Training & Development: Design and deliver training modules on customer service best practices, merchandising techniques, and POS operations.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment; enforce store planograms and merchandising standards.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into positive outcomes.
• Performance Management: Conduct regular performance reviews, provide constructive feedback, and recognize outstanding achievements.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols; promote a safe shopping and working environment.
• Collaboration: Partner with store management to identify training needs, set priorities, and align on store goals.
• Data & Reporting: Track key metrics such as sales per associate, customer satisfaction scores, and shrink incidents; present insights to leadership.
• Continuous Improvement: Identify opportunities to streamline processes, enhance customer touchpoints, and increase operational efficiency.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles and visual display techniques.
• Excellent communication skills—both verbal and written—paired with a keen attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency with POS systems and basic data entry.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications

• Experience in a high‑volume, off‑price retail setting.
• Knowledge of loyalty program management and customer retention strategies.
• Prior experience in training and coaching associates.
• Basic understanding of labor law compliance and safety regulations.
• Demonstrated ability to analyze performance data and implement actionable improvements.

Skills & Competencies

• Leadership: Inspiring team members, setting clear expectations, and driving results.
• Customer Focus: Anticipating needs, delivering personalized service, and building rapport.
• Problem‑Solving: Quickly diagnosing issues and implementing effective solutions.
• Collaboration: Working cross‑functionally with merchandising, loss prevention, and corporate teams.
• Adaptability: Thriving in a dynamic environment with shifting priorities.
• Technology Savvy: Comfortable using POS, inventory, and reporting tools.

Career Growth & Learning

At brighthush, we believe that your career path should evolve with your aspirations. As a Customer Experience Coordinator, you will have access to:

• Leadership development programs that prepare you for store management roles.
• Mentorship from senior leaders who share insights and guidance.
• Cross‑departmental projects that broaden your skill set.
• Regular performance reviews that align your goals with the company’s vision.

Work Environment & Culture

Our stores are more than retail spaces—they are community hubs where employees feel valued and empowered. You’ll experience:

• A collaborative team culture that encourages open communication.
• Inclusive hiring practices that celebrate diversity.
• Employee resource groups that support professional growth and personal well‑being.
• Regular team events, recognition programs, and community service initiatives.

Compensation & Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive base salary, you will enjoy:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Life and disability insurance.
• Employee assistance program (EAP) for mental health support.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Auto and home insurance discounts.
• Professional development stipend and tuition reimbursement.
• Opportunities for performance bonuses and incentive programs.

How to Apply

If you are passionate about delivering world‑class customer service and eager to grow within a dynamic retail environment, we want to hear from you. Submit your application through our careers portal or click the link below to apply directly.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.