Retail Customer Experience Supervisor – Lead Front‑End Excellence at brighthush – Cincinnati, OH

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering exceptional value and style to millions of shoppers worldwide. With a culture rooted in integrity, innovation, and inclusivity, brighthush empowers its people to grow, collaborate, and make a real impact. Whether you’re working in one of our flagship stores, distribution centers, or corporate offices, you’ll find a dynamic environment that celebrates diversity, rewards hard work, and encourages continuous learning.

Why Join brighthush?

At brighthush, we believe that great customer experiences start with great people. As a Retail Customer Experience Supervisor, you’ll be the face of our brand, guiding a team of Associates to deliver personalized, memorable service that keeps shoppers coming back. In return, we offer a competitive salary, comprehensive benefits, and a clear path for career advancement. Whether you’re a seasoned retail professional or a motivated newcomer, brighthush provides the tools, training, and support you need to thrive.

Key Responsibilities

As a pivotal member of our front‑end team, you’ll be responsible for:

• Customer Experience Leadership: Model outstanding service by engaging with every customer, ensuring prompt, courteous interactions, and promoting our loyalty programs.
• Team Management: Oversee a diverse group of Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Mentor new hires and existing staff on front‑end best practices, customer personalization, and brand values.
• Operational Excellence: Maintain a clean, organized store environment, enforce merchandising standards, and support shrink‑reduction initiatives.
• Problem Resolution: Address customer concerns swiftly, turning potential issues into positive experiences.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols to create a secure workplace.
• Performance Reporting: Communicate progress, challenges, and successes to senior management, providing actionable insights.
• Collaboration: Partner with store leadership to identify training needs, set performance goals, and drive continuous improvement.
• Community Engagement: Represent brighthush in local events and initiatives, strengthening our brand presence.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program promotion and customer data analytics.
• Knowledge of POS systems and cash handling procedures.
• Background in training or coaching retail staff.
• Demonstrated success in achieving sales targets and reducing shrinkage.
• Proficiency in multiple languages is a plus.

Skills & Competencies

• Leadership & Coaching: Inspire and develop Associates to reach their full potential.
• Customer‑Centric Mindset: Anticipate shopper needs and deliver personalized solutions.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Communication: Convey clear expectations and feedback to staff and management.
• Problem‑Solving: Resolve conflicts and customer issues efficiently.
• Time Management: Prioritize tasks and manage multiple responsibilities simultaneously.
• Integrity: Uphold ethical standards and maintain confidentiality.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Retail Customer Experience Supervisor, you’ll have access to:

• Structured leadership training programs that cover advanced retail operations, people management, and strategic planning.
• Mentorship from senior executives who share their insights and guide your career trajectory.
• Cross‑functional projects that expose you to merchandising, supply chain, and marketing initiatives.
• Internal mobility options, allowing you to transition into roles such as Store Manager, District Manager, or corporate positions.
• Continuous learning resources, including online courses, workshops, and industry conferences.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and high‑energy environment. Our core values—customer focus, teamwork, integrity, and innovation—are reflected in everyday interactions. You’ll enjoy:

• A supportive team that celebrates successes and learns from challenges.
• Opportunities to contribute ideas that shape store operations and customer experiences.
• A culture that values work‑life balance, with flexible scheduling and supportive policies.
• Recognition programs that reward outstanding performance and dedication.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package, including:

• Health, dental, and vision insurance (medical, HSA, FSA options).
• 401(k) retirement plan with company match.
• Paid time off: holidays, vacation, sick leave, and parental leave.
• Employee discounts on merchandise, cell phone plans, and pet insurance.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Recognition and referral bonuses.
• Additional perks such as auto/home insurance discounts, scholarship programs, and adoption assistance.

How to Apply

If you’re ready to lead a passionate team, elevate customer experiences, and grow your career at a forward‑thinking retailer, we want to hear from you. Click the link below to submit your application and join the brighthush family.

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Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable laws.

Final Thoughts

As a Retail Customer Experience Supervisor at brighthush, you’ll be at the forefront of delivering unforgettable shopping moments. Your leadership will shape the day‑to‑day experience for both customers and Associates, driving sales, loyalty, and operational excellence. If you’re passionate about retail, thrive in a fast‑paced environment, and are eager to grow your career, we invite you to apply today and become part of a brand that values people, performance, and purpose.