Retail Loss Prevention & Customer Experience Associate – Safeguarding Brand Integrity, Elevating Shopper Delight, and Driving Store Excellence at brighthush

Welcome to brighthush – Where Innovation Meets Integrity

At brighthush, we’re more than a retailer; we’re a movement that redefines how shoppers experience quality and value. With flagship stores across the country, state‑of‑the‑art distribution hubs, and a forward‑thinking corporate headquarters, we blend cutting‑edge retail technology with a people‑first philosophy. Our culture thrives on diversity, collaboration, and a relentless pursuit of learning, ensuring every team member can grow both personally and professionally. Whether you’re stepping into a bustling storefront, navigating a high‑volume warehouse, or contributing from a corporate desk, you’ll find an environment where innovation meets customer‑centric service.

Why brighthush is the Place to Build Your Career

Every employee at brighthush is a brand ambassador. We’re committed to excellence through inclusive hiring, competitive pay, and a comprehensive benefits package that supports your well‑being and future. As a Retail Loss Prevention & Customer Experience Associate, you’ll protect our assets while crafting a welcoming, memorable shopping experience for every customer. You’ll be part of a team that values integrity, creativity, and a passion for service.

About the Role

This hybrid position blends proactive security measures with frontline customer service. You’ll be the first line of defense against theft and fraud, while also ensuring that shoppers feel valued, heard, and safe. Your presence will reinforce brighthush’s reputation for integrity and exceptional service. The role requires a blend of vigilance, empathy, and technical proficiency, making it ideal for individuals who thrive in dynamic, customer‑focused environments.

Key Responsibilities

• Visible Deterrence: Patrol high‑traffic areas, maintain a professional presence, and deter theft or suspicious activity through proactive engagement.
• Body‑Worn Camera Operations: Operate, maintain, and review footage in compliance with privacy and security protocols, ensuring evidence integrity.
• Customer Engagement: Greet shoppers with warmth, answer questions, and direct inquiries to the appropriate department, creating a seamless shopping experience.
• Incident Reporting: Observe, document, and report suspicious behavior or incidents to Loss Prevention leadership or store management in a timely, accurate manner.
• Safety Sweep: Conduct a thorough safety sweep at closing, identifying and mitigating potential risks to staff and customers.
• Case Management: Log incidents accurately in the brighthush Case Management system, ensuring timely follow‑up and resolution while maintaining confidentiality.
• Policy Adherence: Follow all brighthush policies, procedures, and safety guidelines, embodying the company’s values in every interaction.
• Flexibility & Adaptability: Perform additional duties as assigned, demonstrating a proactive mindset and adaptability to changing store dynamics.

Essential Qualifications

• Excellent verbal and written communication skills, capable of engaging customers and colleagues alike.
• Strong decision‑making abilities, especially in high‑pressure or ambiguous situations.
• Self‑motivation and the capacity to work independently while maintaining a collaborative spirit.
• Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine store patrols.
• 0–2 years of retail or security experience is preferred, but we welcome motivated individuals eager to learn.

Preferred Qualifications

• Experience with body‑worn camera technology or other surveillance systems.
• Background in loss prevention, retail security, or a related field.
• Knowledge of emergency response protocols and first‑aid certification.
• Proficiency in using point‑of‑sale (POS) systems and inventory management tools.

Skills & Competencies

• Customer‑First Mindset: Balance security responsibilities with a welcoming customer experience.
• Situational Awareness: Keen observation skills to detect potential risks before they materialize.
• Integrity & Discretion: Commitment to confidentiality and ethical conduct at all times.
• Team Collaboration: Work closely with store managers, customer service, and fellow loss prevention staff.
• Adaptability: Adjust to changing store layouts, product lines, and seasonal demands.
• Technical Proficiency: Comfortable with surveillance equipment, POS systems, and case‑management software.
• Problem‑Solving: Analyze situations quickly and implement effective solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Loss Prevention & Customer Experience Associate, you’ll have access to a wealth of resources designed to accelerate your professional development:

• Structured onboarding covering loss prevention tactics, customer service excellence, and brand values.
• Mentorship from seasoned loss prevention managers who provide guidance and career advice.
• Access to ongoing training modules on emerging security technologies, compliance updates, and customer engagement strategies.
• Clear pathways to advance into supervisory roles, loss prevention leadership, or cross‑functional positions within brighthush.
• Opportunities to lead special projects, such as new store openings or security system upgrades.
• Support for professional certifications, including Certified Loss Prevention Professional (CLP) or Certified Protection Professional (CPP).

Work Environment & Company Culture

brighthush is more than a workplace; it’s a community that celebrates diversity, fosters collaboration, and rewards excellence. Here’s what you can expect:

• Inclusivity: Celebrate diverse backgrounds and perspectives, fostering an environment where every voice is heard.
• Collaboration: Open communication channels encourage teamwork across all levels.
• Recognition: Outstanding performance is acknowledged through awards, bonuses, and public commendations.
• Work‑Life Balance: Flexible scheduling options help you maintain harmony between professional and personal commitments.
• Innovation: Embrace new ideas and technologies to continuously improve store operations and customer experience.
• Community Engagement: Participate in local outreach, charity events, and sustainability initiatives.

Compensation & Benefits

While the starting hourly rate ranges from $15.00 to $18.60, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers:

• Health, dental, and vision insurance plans.
• 401(k) retirement savings with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise, cell phone plans, and childcare services.
• Life and disability insurance, as well as short‑ and long‑term coverage.
• Employee assistance programs (EAP), smoking cessation support, and wellness initiatives.
• Scholarship and adoption assistance programs for qualifying employees.
• Auto and home insurance discounts through our partner credit union.

Location

450 Paradise Road, USA – brighthush Store 0534, Swampscott, MA

Equal Opportunity Employer

brighthush is committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to protect our brand and elevate the customer experience? Submit your application through the link below. Highlight any relevant experience in retail, security, or customer service, and share examples of how you’ve handled challenging situations with professionalism and integrity.

Apply to brighthush Today

Closing Statement

Join brighthush and become a guardian of our brand, a champion of customer satisfaction, and a valued member of a forward‑thinking team. Your dedication to safety, integrity, and service will help us continue to thrive in the competitive retail landscape. We look forward to welcoming you aboard and supporting your journey toward a rewarding and impactful career.