Senior Retail Loss Prevention & Customer Experience Associate – Front‑Line Security Specialist & Shopper Delight Champion – Safeguarding Brand Integrity at brighthush

Welcome to brighthush: A Trailblazer in Off‑Price Retail Excellence

At brighthush, we are redefining the off‑price retail landscape by delivering exceptional value, style, and service to millions of shoppers worldwide. With a global footprint that spans flagship stores, distribution centers, and corporate hubs, brighthush is recognized for its commitment to innovation, diversity, and employee growth. We are now inviting a dedicated and proactive Retail Loss Prevention Customer Service Associate to join our dynamic team and help safeguard our brand while ensuring a seamless, enjoyable shopping experience for every customer.

About brighthush

Founded on the belief that great fashion should be accessible to all, brighthush has grown from a single concept store into a multi‑nation retail powerhouse. Our stores are known for their vibrant atmosphere, curated selections, and a culture that values curiosity, collaboration, and continuous improvement. Every employee, from the front‑line associate to the executive team, plays a vital role in upholding the standards that keep our shoppers coming back.

Why Join brighthush?

• Industry Leadership – As the world’s leading off‑price retailer, brighthush sets the standard for quality, affordability, and customer satisfaction.
• Inclusive Culture – We celebrate diversity, foster collaboration, and empower employees to bring their authentic selves to work.
• Career Growth – From entry‑level roles to senior leadership, brighthush offers clear pathways, mentorship, and continuous learning.
• Competitive Compensation & Benefits – We provide a comprehensive package that rewards performance, supports well‑being, and encourages long‑term success.

Key Responsibilities

As a Retail Loss Prevention Customer Service Associate, you will serve as the first line of defense against loss and dishonesty while maintaining a welcoming environment for shoppers. Your day‑to‑day duties will include:

• Acting as a visible deterrent by positioning yourself strategically at the front of the store or within high‑traffic departments.
• Monitoring store activity, identifying suspicious behavior, and responding promptly to potential incidents.
• Utilizing body‑worn cameras and other technology to document and support investigations.
• Collaborating closely with store management, loss prevention teams, and customer service to resolve issues efficiently.
• Providing courteous assistance to customers, directing them to the appropriate department or management when needed.
• Conducting safety sweeps and emergency response drills in partnership with store leadership.
• Accurately documenting incidents in the AIIM Case Management system and following up on all required protocols.
• Maintaining a professional appearance by wearing the approved uniform and adhering to all brand guidelines.
• Participating in ongoing training sessions to stay current on loss prevention strategies, safety procedures, and customer service best practices.
• Assisting with other duties as assigned to support store operations and team objectives.

Essential Qualifications

• High school diploma or equivalent; additional education in security, retail management, or related fields is a plus.
• 0–2 years of retail or security experience, with a proven track record of maintaining a safe and welcoming environment.
• Strong verbal and written communication skills, capable of engaging customers and collaborating with teammates.
• Sound judgment and decision‑making ability, especially in high‑pressure or uncertain situations.
• Self‑motivation and the capacity to work independently while contributing to a team effort.
• Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine safety checks.
• Proficiency with technology, including body‑worn cameras, radio communication, and case‑management software.

Preferred Qualifications

• Experience with loss prevention or security in a high‑volume retail setting.
• Knowledge of emergency response protocols and store safety standards.
• Prior exposure to AIIM or similar case‑management platforms.
• Demonstrated commitment to upholding brand values and fostering a positive customer experience.

Skills & Competencies for Success

• Customer‑Centric Mindset – Balancing vigilance with genuine hospitality.
• Analytical Thinking – Quickly assessing situations and determining appropriate actions.
• Adaptability – Thriving in a fast‑paced, ever‑changing retail environment.
• Team Collaboration – Working seamlessly with loss prevention, management, and customer service.
• Integrity & Ethics – Upholding the highest standards of honesty and professionalism.
• Technology Savvy – Comfortable using cameras, radios, and digital reporting tools.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Retail Loss Prevention Customer Service Associate, you will have access to:

• Structured onboarding and continuous training programs focused on loss prevention, customer service, and safety.
• Mentorship from seasoned loss prevention managers and store leaders.
• Clear advancement pathways to supervisory roles, loss prevention specialist positions, or broader retail management tracks.
• Cross‑departmental exposure, allowing you to broaden your skill set and explore other areas of the business.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with company objectives.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and shared success. You’ll experience:

• A supportive, open‑door leadership style that encourages feedback and innovation.
• Inclusive team dynamics that celebrate diverse perspectives and backgrounds.
• Regular team‑building events, community service initiatives, and employee recognition programs.
• A focus on work‑life balance, with flexible scheduling options where possible.

Compensation, Perks & Benefits

We offer a competitive hourly wage ranging from $13.30 to $18.60, depending on experience and location. In addition to your base pay, you will enjoy a comprehensive benefits package that may include:

• Health, dental, and vision insurance (including HSA and FSA options).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on merchandise and services.
• Well‑being resources such as an Employee Assistance Program (EAP) and wellness initiatives.
• Professional development allowances and tuition reimbursement opportunities.
• Auto and home insurance discounts, pet insurance, and legal insurance.
• Scholarship programs, adoption assistance, and other family‑friendly benefits.

How to Apply

If you are ready to bring your passion for security, customer service, and teamwork to a leading retail brand, we encourage you to apply today. Join brighthush and help us protect our brand while creating memorable shopping experiences for our customers.

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