Retail Part‑Time Retail Customer Experience Coordinator – Champion In‑Store Engagement, Loyalty Programs, and Team Leadership at brighthush – Cranberry Township

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how people shop for style and savings. With a footprint that spans over 3,000 stores across North America, Europe, and Asia, we bring curated collections of designer and brand‑name merchandise to everyday shoppers at prices that feel like a win. Our mission is simple yet powerful: to bring joy to shoppers by offering a curated selection of designer and brand‑name goods at a fraction of the cost.

At brighthush, we believe that a vibrant, inclusive culture is the cornerstone of our success. We celebrate diversity, encourage collaboration, and invest heavily in the professional growth of every team member. Whether you’re working in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a dynamic corporate office, you’ll find a supportive environment that rewards creativity, initiative, and a passion for customer service.

As a Fortune 100 company, brighthush offers a stable, forward‑thinking workplace where innovation thrives and career advancement is a tangible reality. Join us and become part of a family that values integrity, excellence, and the relentless pursuit of customer delight.

Position Overview

We are seeking a dedicated Retail Part‑Time Customer Experience Coordinator to join our Cranberry Township store. In this role, you will be the face of brighthush’s commitment to exceptional service, leading a team of associates to deliver a seamless, personalized shopping journey for every customer. Your leadership will directly influence store performance, customer loyalty, and overall brand perception.

Key Responsibilities

• Customer Experience Leadership: Champion a culture of hospitality by modeling courteous, attentive service and encouraging associates to do the same.
• Team Management: Oversee front‑end associates, assign registers, coordinate breaks, and ensure adequate POS coverage at all times.
• Training & Development: Design and deliver onboarding and ongoing training sessions focused on customer engagement, product knowledge, and loyalty program promotion.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with brighthush’s merchandising standards.
• Issue Resolution: Address customer concerns swiftly and professionally, turning potential complaints into opportunities for delight.
• Performance Monitoring: Track associate performance metrics, provide constructive feedback, and recognize achievements to foster a high‑performing team.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to ensure a secure environment for staff and shoppers alike.
• Collaboration with Management: Partner with store leadership to identify training needs, set priorities, and drive initiatives that enhance customer satisfaction and sales.
• Program Promotion: Actively promote brighthush’s loyalty and credit programs, ensuring associates are equipped to upsell and cross‑sell effectively.
• Loss Prevention & Shrink Reduction: Support store initiatives aimed at minimizing shrinkage and safeguarding inventory.
• Additional Duties: Perform any other responsibilities as assigned by store management to support overall store success.

Essential Qualifications

• Minimum 1 year of retail experience with a proven track record of delivering outstanding customer service.
• At least 6 months of supervisory or leadership experience in a fast‑paced retail environment.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to adapt quickly to changing priorities and handle unexpected situations with composure.
• Proficiency in using point‑of‑sale (POS) systems and basic computer applications.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience managing a team in a high‑volume retail setting.
• Knowledge of loyalty program structures and the ability to train associates on enrollment and benefits.
• Background in loss prevention or inventory control.
• Demonstrated ability to analyze performance data and implement improvement strategies.
• Strong leadership presence with a collaborative, coaching mindset.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, mentor, and develop a high‑performing team.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Problem‑Solving: Quick decision‑making and effective resolution of customer and operational issues.
• Time Management: Prioritization of tasks in a dynamic, fast‑moving environment.
• Adaptability: Comfortable with change and able to maintain composure under pressure.
• Integrity & Ethics: Commitment to honesty, confidentiality, and compliance with all policies.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Experience Coordinator, you will:

• Gain hands‑on experience in store operations, merchandising, and team leadership.
• Participate in our Leadership Development Program, designed to fast‑track high‑potential employees into management roles.
• Access continuous learning resources, including online courses, workshops, and cross‑departmental shadowing.
• Contribute to store strategy, share insights with corporate leadership, and influence company‑wide initiatives.
• Potential to transition into full‑time roles, such as Store Manager, Assistant Store Manager, or regional operations positions.

Work Environment & Company Culture

brighthush prides itself on a culture that blends professionalism with a relaxed, inclusive atmosphere. You’ll find:

• Collaborative teams that celebrate each other’s successes.
• Open communication channels, from daily huddles to quarterly town halls.
• A commitment to work‑life balance, with flexible scheduling options for part‑time employees.
• Recognition programs that reward outstanding performance and innovation.
• Community engagement initiatives, such as volunteer days and local charity partnerships.

Compensation, Perks & Benefits

While the starting hourly rate for this part‑time position ranges from $14.25 to $14.75, your compensation will reflect your experience, skills, and contributions. In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for full‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives such as smoking cessation programs and fitness discounts.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a company credit union and financial planning resources.
• Opportunities for scholarships and tuition reimbursement for further education.
• Recognition and referral bonuses for bringing talented peers into the brighthush family.

All benefits are subject to eligibility criteria and may vary based on location and employment status. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a community that values innovation, integrity, and the joy of helping customers discover great value. You’ll:

• Work alongside passionate, diverse colleagues who share a commitment to excellence.
• Enjoy a supportive environment that nurtures professional growth and personal development.
• Be part of a brand that is recognized worldwide for its quality, affordability, and customer focus.
• Contribute directly to the success of a store that serves thousands of shoppers each week.
• Benefit from a culture that rewards hard work, creativity, and a relentless drive to improve.

Ready to Make an Impact?

If you are a motivated, customer‑focused leader ready to take on a dynamic role in a thriving retail environment, we encourage you to apply today. Bring your passion for service, your leadership skills, and your desire to grow with a company that values every team member.

To apply, click the link below and submit your application. We look forward to discovering how your talents can help elevate the brighthush experience for our customers and our community.