Revenue Cycle Customer Service Representative – Remote Patient Billing Support & Financial Assistance Specialist for brighthush

About brighthush – Transforming Healthcare Through Compassionate Service

At brighthush, we believe that every patient deserves clear, respectful, and supportive communication when navigating the complexities of healthcare billing. As a leading provider of innovative health‑service solutions, brighthush partners with hospitals, clinics, and health systems across the United States to deliver seamless revenue‑cycle experiences that keep patients informed and financially empowered. Our mission is to blend cutting‑edge technology with a human‑first approach, ensuring that financial conversations are handled with empathy, accuracy, and professionalism.

Why This Role Matters

Our Remote Revenue Cycle Customer Service Representatives are the frontline ambassadors of brighthush’s commitment to patient satisfaction. You will be the trusted voice that helps patients understand their statements, explore payment options, and access financial assistance—all while maintaining the highest standards of confidentiality and compliance. This is a fully remote, contract position that offers you the flexibility to work from anywhere while making a tangible impact on the financial well‑being of patients nationwide.

Key Responsibilities – What You’ll Do Every Day

• Answer inbound patient calls regarding hospital and healthcare bills with a calm, courteous, and solution‑focused demeanor.
• Explain account balances in plain language, helping patients grasp why a bill was generated and what it covers.
• Facilitate payments by guiding patients through secure transaction processes and confirming receipt of funds.
• Present payment‑plan options tailored to each patient’s financial situation, ensuring they understand terms, due dates, and any associated fees.
• Assist with financial‑assistance applications, walking patients through eligibility criteria, required documentation, and submission steps.
• Support patients who cannot access their own or a dependent’s account by verifying identity, providing balance information, and offering next‑step guidance.
• Educate on MyChart self‑service tools, encouraging patients to view statements, make payments, and manage their health information online.
• Promote self‑service adoption by highlighting the convenience and security of MyChart and other digital portals whenever appropriate.
• Clarify basic financial responsibilities such as copays, deductibles, coinsurance, outstanding balances, and payment arrangements.
• Document every interaction accurately in Epic, ensuring that notes are complete, compliant, and searchable for future reference.
• Escalate complex or out‑of‑scope inquiries to the appropriate specialist team, following brighthush’s escalation matrix.
• Maintain professionalism during emotionally charged calls, demonstrating empathy while adhering to script guidelines and compliance standards.
• Adapt quickly to evolving call volumes, procedural updates, and new system features, contributing to continuous improvement initiatives.

Essential Qualifications – What You Need to Succeed

• 1–2 years of proven experience in a customer‑service environment, preferably within an inbound call‑center or queue‑based setting.
• Exceptional verbal communication and active‑listening skills, with the ability to translate complex healthcare and financial concepts into clear, patient‑friendly language.
• Strong attention to detail, especially when documenting interactions in Epic or similar electronic health‑record (EHR) systems.
• Demonstrated ability to work independently and stay motivated while operating remotely.
• Reliable attendance, punctuality, and a professional home office setup (high‑speed internet, headset, quiet workspace).
• Comfort with following scripts and standard operating procedures while still delivering a personalized, human experience.
• Experience handling sensitive, confidential information in compliance with HIPAA and other privacy regulations.
• Resilience and composure when assisting patients who may be anxious, confused, frustrated, or concerned about losing access to their physicians.
• Flexibility to adapt to rapid changes in call volume, information updates, and procedural adjustments.

Preferred Qualifications – What Sets Top Candidates Apart

• Previous experience in healthcare revenue cycle, medical billing, or patient financial services.
• Familiarity with Epic or other major EHR platforms.
• Certification in customer‑service excellence (e.g., Certified Customer Service Professional, CCSP).
• Experience promoting digital self‑service tools such as patient portals, mobile apps, or online payment platforms.
• Demonstrated track record of meeting or exceeding key performance indicators (KPIs) such as average handle time, first‑call resolution, and customer satisfaction scores.

Core Skills & Competencies

• Empathy & Emotional Intelligence: Ability to connect with patients on a personal level, acknowledging their concerns while guiding them toward solutions.
• Problem‑Solving: Quick identification of root causes and offering actionable resolutions.
• Technical Proficiency: Comfortable navigating Epic, MyChart, and other web‑based platforms while maintaining data integrity.
• Time Management: Efficiently handle multiple calls, documentation tasks, and follow‑up actions within defined service level agreements.
• Compliance Awareness: Knowledge of HIPAA, PCI DSS, and other relevant regulations governing patient and financial data.
• Adaptability: Thrive in a dynamic environment where policies, scripts, and technology evolve regularly.

Career Growth & Learning Opportunities at brighthush

brighthush invests heavily in the professional development of its remote workforce. As a Revenue Cycle Customer Service Representative, you will have access to:

• Comprehensive onboarding and continuous training programs covering billing fundamentals, Epic navigation, and advanced communication techniques.
• Mentorship from senior revenue‑cycle analysts and healthcare finance leaders.
• Opportunities to cross‑train in related functions such as insurance verification, denial management, and patient advocacy.
• Pathways to transition into full‑time roles, supervisory positions, or specialized finance and operations careers within brighthush.
• Regular webinars, certifications, and e‑learning modules to keep your skill set current with industry best practices.

Work Environment & Culture – The brighthush Difference

At brighthush, we champion a culture of inclusion, respect, and continuous improvement. Our remote teams enjoy:

• A collaborative virtual community with regular team huddles, knowledge‑sharing sessions, and social events.
• Access to a dedicated employee assistance program (EAP) that supports mental health, financial counseling, and work‑life balance.
• Recognition programs that celebrate outstanding customer service, innovation, and teamwork.
• Transparent communication from leadership about company goals, performance metrics, and upcoming initiatives.
• Commitment to diversity, equity, and inclusion—ensuring every voice is heard and valued.

Compensation, Perks & Benefits

While this is a contract position, brighthush offers a competitive hourly rate ranging from $22.00 to $24.00 per hour, based on experience, skill set, and geographic location. Eligible participants may also receive a suite of benefits, including:

• Medical, dental, and vision coverage (where applicable).
• Critical illness, accident, and hospital indemnity plans.
• 401(k) retirement savings with pre‑tax and Roth contribution options.
• Voluntary life and AD&D insurance for employees and dependents.
• Short‑ and long‑term disability coverage.
• Health Savings Account (HSA) options.
• Transportation reimbursement or stipend.
• Employee Assistance Program (EAP) for personal and professional support.
• Paid time off (PTO), vacation, and sick leave accruals.

All benefits are subject to eligibility criteria, plan terms, and applicable regulations.

Application Process & Important Dates

We are actively reviewing applications and will close this posting on October 29, 2026. To be considered, please submit your resume and a brief cover letter highlighting your relevant experience and why you are passionate about helping patients navigate their healthcare finances.

How to Apply

Ready to join brighthush and make a difference in patients’ lives? Click the link below to start your application journey.

Apply To This Job

Join brighthush – Your Voice, Their Peace of Mind

At brighthush, every conversation matters. If you thrive in a remote setting, possess a knack for simplifying complex information, and are driven by a genuine desire to help people feel financially secure, we want to hear from you. Bring your expertise, compassion, and dedication to a team that values both performance and humanity. Apply today and become a vital part of brighthush’s mission to illuminate the path to clearer, kinder healthcare billing.