Senior Clinical Customer Success Manager – Remote (U.S.) – Hospital & Health System Partnerships for brighthush Glycemic Management SaaS Platform

About brighthush – Transforming Diabetes Care Through Intelligent SaaS Solutions

For two decades, brighthush has been at the forefront of insulin and metabolic intelligence, delivering a cloud‑based SaaS platform that hospitals, health systems, and payors rely on to prevent patient harm, standardize clinical workflows, and drive measurable improvements in glycemic outcomes. Our technology integrates seamlessly with electronic health records (EHRs), provides real‑time decision support, and equips care teams with the data they need to make confident, evidence‑based insulin management decisions. As we continue to expand our footprint across the United States, we are looking for a passionate, clinically‑savvy leader to join our growing Customer Success organization.

Role Overview – Your Mission as a Customer Success Manager

Reporting directly to the Director of Clinical Success, you will serve as the primary clinical liaison for a portfolio of hospitals and health systems. From the moment a new client signs on, through implementation, go‑live, and long‑term partnership, you will be the trusted advisor who ensures that brighthush’s platform is adopted safely, efficiently, and to its fullest clinical potential. This is a fully remote, full‑time position based in the United States, with up to 50% travel for on‑site visits, training sessions, and industry events.

Key Responsibilities – What Success Looks Like

Clinical Partnership & Implementation

• Act as the primary clinical point of contact for each assigned account, guiding customers through onboarding, EMR alignment, and post‑go‑live support.
• Develop and execute a standardized implementation project plan that maps clinical and operational workflows, ensuring safe insulin therapy adoption.
• Conduct regular check‑ins, virtual sessions, and on‑site visits to provide real‑time glycemic management expertise and best‑practice guidance.

Education & Training Delivery

• Design and deliver customized training programs—including computer‑based modules, live virtual workshops, and hands‑on onsite education—tailored to each client’s unique workflows and goals.
• Maintain a library of up‑to‑date educational content that reflects the latest product releases, clinical guidelines, and regulatory requirements.

Account Health Monitoring & Business Reviews

• Track utilization, outcome metrics, and overall account health using brighthush’s analytics dashboards.
• Lead Quarterly Business Reviews (QBRs) and stakeholder check‑ins to measure progress against agreed‑upon clinical and financial objectives.
• Identify risks, develop mitigation strategies, and coordinate cross‑functional response plans with Clinical, Product, Analytics, and Support teams.

Strategic Growth & Advocacy

• Collaborate with the Partner Growth and Sales teams to support contract renewals, identify expansion opportunities, and champion upsell initiatives across the brighthush product suite.
• Document customer feedback, product enhancement requests, and emerging clinical needs, and advocate for these insights with the Product Team and Clinical Review Committee.
• Grow brighthush’s network of referenceable customers by facilitating participation in conferences, research studies, webinars, and peer‑to‑peer reference calls.

Essential Qualifications – The Foundations You Bring

• Legal authorization to work in the United States for any employer.
• Current Registered Nurse (RN) licensure with a minimum of 2 years of hands‑on clinical nursing experience.
• At least 8 years of experience in Customer Success, Account Management, or Client Services, preferably within B2B SaaS or healthcare technology environments.
• Demonstrated working knowledge of glycemic management, subcutaneous insulin therapy, and the ability to evaluate and improve clinical processes.
• Familiarity with major EHR systems (e.g., Epic, Cerner) and an understanding of how order sets and documentation impact insulin management.
• Proven track record of guiding clinical and operational staff through technology adoption, including barrier identification and resolution.
• Experience delivering consultative clinical recommendations to multidisciplinary care teams, especially during QBRs or similar strategic meetings.
• Strong instructional design skills with experience creating and delivering training across in‑person, virtual, and self‑paced formats.
• Proficiency with CRM platforms (e.g., Salesforce), Microsoft Excel, and PowerPoint, and comfort interpreting utilization and outcome data.

Preferred Qualifications – What Sets You Apart

• Advanced certifications in diabetes education (CDE) or related specialties.
• Experience working directly with health system leadership, including C‑suite executives and chief nursing officers.
• Background in clinical research, quality improvement initiatives, or population health management.
• Familiarity with data‑driven performance improvement methodologies such as Lean, Six Sigma, or the Institute for Healthcare Improvement (IHI) framework.
• Previous involvement in product development cycles, beta testing, or user‑experience feedback loops.

Core Skills & Competencies – Tools for Your Success

• Clinical Acumen: Deep understanding of insulin therapy, glucose monitoring, and hospital workflow integration.
• Relationship Building: Ability to cultivate trust with clinicians, administrators, and IT staff, turning technical solutions into strategic partnerships.
• Analytical Insight: Skill in interpreting utilization data, outcome metrics, and financial KPIs to drive actionable recommendations.
• Communication Excellence: Clear, concise, and persuasive communication—both written and verbal—across diverse audiences.
• Project Management: Strong organizational skills to manage multiple implementations, timelines, and stakeholder expectations simultaneously.
• Adaptability: Comfort navigating a fast‑moving SaaS environment, staying current with product releases, and adjusting strategies on the fly.
• Technology Fluency: Proficiency with remote collaboration tools (Zoom, Teams), learning management systems, and CRM platforms.

Compensation, Perks, & Benefits – Investing in You

While the exact salary range is undisclosed, brighthush offers a competitive total‑compensation package that includes:

• Base salary aligned with market benchmarks for senior clinical success roles.
• Performance‑based bonuses tied to account health, renewal rates, and expansion milestones.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Generous paid time off (PTO) and flexible holiday policies.
• Remote‑work stipend covering home‑office equipment, internet, and coworking space access.
• Professional development budget for certifications, conferences, and continuing education.
• Employee assistance programs, wellness initiatives, and mental‑health resources.

Learning & Development – Grow Your Expertise

At brighthush, we believe that continuous learning fuels innovation. As a Customer Success Manager, you will have access to:

• Mentorship from senior clinical leaders and product experts.
• Internal training academies covering advanced diabetes care, SaaS product knowledge, and strategic account management.
• Opportunities to present case studies at national conferences and publish research findings in peer‑reviewed journals.
• Cross‑functional project assignments that broaden your exposure to product development, data analytics, and market strategy.

Culture & Work Environment – The brighthush Experience

brighthush is built on a culture of collaboration, curiosity, and compassion. Our core values include:

• Patient‑First Innovation: Every product decision is guided by the goal of improving patient safety and outcomes.
• Team Empowerment: We trust our employees to own their projects, make data‑driven decisions, and champion new ideas.
• Diversity & Inclusion: A diverse workforce fuels creativity; we actively foster an inclusive environment where every voice is heard.
• Transparency: Open communication channels ensure that you are always informed about company direction, product roadmaps, and performance metrics.
• Work‑Life Harmony: Flexible remote work policies, generous PTO, and a supportive leadership team help you balance professional ambition with personal well‑being.

Career Path & Advancement – Your Future at brighthush

Starting as a Senior Clinical Customer Success Manager opens multiple pathways for growth:

• Director of Clinical Success: Lead a regional or national team of success managers, shaping strategy and scaling impact.
• Product Management: Transition into a role that influences product design, feature prioritization, and roadmap execution.
• Clinical Education Lead: Oversee the development of all training content, webinars, and certification programs for brighthush customers.
• Strategic Partnerships: Drive high‑level collaborations with health systems, payors, and research institutions.

Regardless of the path you choose, brighthush invests in your professional journey through mentorship, tuition reimbursement, and clear promotion criteria.

How to Apply – Join the brighthush Mission

If you are a Registered Nurse with a passion for glycemic management, a knack for building lasting client relationships, and a desire to make a tangible impact on patient safety, we want to hear from you. Click the link below to submit your application, and take the next step toward a rewarding career with brighthush.