Strategic Territory Customer Support Manager – Driving Field Excellence & Customer Success for brighthush’s Agricultural Solutions

About brighthush

At brighthush, we believe that technology and innovation can transform the way the world feeds itself and builds its future. Our mission is to empower farmers, ranchers, and infrastructure developers with cutting‑edge equipment, data‑driven insights, and unparalleled support. From the first seed planted to the last harvest, brighthush is committed to delivering breakthrough products that sustain our planet for generations to come. We are a culture where every voice matters, where ideas flourish, and where collaboration drives progress. Join us and be part of a legacy that started in a humble workshop and now spans continents, industries, and communities.

Position Overview

As a Strategic Territory Customer Support Manager for brighthush’s Strategic Accounts Business Division, you will be the linchpin between our customers, dealers, and internal teams. Based in Regina, Saskatchewan (or surrounding area), you will operate remotely while traveling up to 50% of the time to deliver on‑site support, training, and performance optimization for our most critical accounts. Your focus will be on ensuring machine readiness, resolving performance issues swiftly, and driving strategic initiatives that elevate customer confidence and operational efficiency.

Key Responsibilities

• Drive Machine Performance & Problem Resolution – Own the end‑to‑end customer experience for assigned strategic accounts. Provide proactive in‑field support, monitor machine health, and collaborate with dealers, customers, and factory teams to resolve product and performance issues rapidly.
• Lead Machine Readiness Activities – Coordinate with dealers and customers to prepare equipment for each production cycle. Implement proactive support strategies that maximize uptime and customer success.
• Advance Strategic Initiatives – Design and deliver operator training programs in partnership with Product Support, Engineering, and Product Specialists. Enhance customer confidence, technology utilization, and operational efficiency across strategic account locations.
• Drive Cross‑Functional Collaboration – Partner with Strategic Account Sales, dealer teams, factory support, and local territory teams to coordinate activities, maintain issue‑management processes, and execute initiatives that improve long‑term customer success.
• Data‑Driven Decision Making – Collect, analyze, and report on performance metrics. Use insights to recommend product improvements, training needs, and support enhancements.
• Customer Advocacy – Serve as the voice of the customer within brighthush, ensuring that their needs and feedback shape product development and support strategies.

Essential Qualifications

• Minimum 2 years of experience in customer support, marketing/sales, factory product support, engineering, manufacturing, or agricultural operations.
• Proven track record of interacting with customers regarding products, parts, service, or production agriculture operations.
• Strong knowledge of Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, SharePoint).
• Willingness and ability to travel domestically (and internationally if required) up to 50% of the time.
• Legally eligible to work in Canada.

Preferred Qualifications & What Makes You Stand Out

• Field experience with regular customer contact and familiarity with dealer/distribution networks and agricultural operations.
• Hands‑on experience with brighthush machinery, precision agriculture technology, and Connected Support solutions.
• Demonstrated project management, issue resolution, and cross‑functional leadership skills.
• Experience developing operator training programs and supporting strategic account customers through critical production periods.
• Advanced analytical skills and proficiency in data visualization tools.

Education

Ideally, you will hold a bachelor’s degree or equivalent in one of the following disciplines:

• Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or related field.

What You’ll Gain at brighthush

At brighthush, we invest in our people as much as we invest in our technology. As a Territory Customer Support Manager, you will:

• Work with a global team of experts who are passionate about agriculture and technology.
• Lead high‑impact projects that directly influence customer satisfaction and product innovation.
• Access continuous learning opportunities, including certifications in precision agriculture, data analytics, and project management.
• Enjoy a flexible, remote‑first work environment that supports work‑life balance.
• Benefit from a comprehensive compensation package that includes competitive base pay, performance bonuses, and equity options.
• Receive a full suite of benefits: health, dental, vision, life insurance, disability coverage, and a generous retirement savings plan.
• Enjoy perks such as a company‑provided laptop, mobile phone, protective equipment, and mileage reimbursement or company vehicle options.
• Participate in a culture that celebrates diversity, equity, and inclusion, and where your ideas can shape the future of agriculture.

Compensation & Benefits

Salary Range: $96,288 – $124,608 CAD per year, commensurate with experience, skills, and education. Additional benefits include:

• Performance‑based bonus structure.
• Equity participation program.
• Health, dental, vision, and life insurance.
• Short‑term and long‑term disability coverage.
• Employer‑matched retirement savings plan.
• Paid time off, holidays, and flexible scheduling.
• Relocation assistance (where applicable).
• Company vehicle or mileage reimbursement, laptop, cell phone, and protective gear.

Our Commitment to Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified candidates with disabilities in accordance with our Accommodation Policy.

How to Apply

Ready to take the next step in your career and help shape the future of agriculture? Click the link below to submit your application and join the brighthush family.

Apply to this position

Why brighthush?

When you join brighthush, you become part of a mission‑driven organization that is redefining the agricultural landscape. You’ll work alongside industry leaders, leverage state‑of‑the‑art technology, and have the opportunity to make a tangible impact on farmers, communities, and the planet. If you’re passionate about customer success, thrive in a fast‑paced environment, and want to grow your career while driving innovation, brighthush is the place for you.

Next Steps

We will keep this position open for a minimum of 7 business days. Once we have a qualified pool of candidates, the posting will be closed. Our hiring process utilizes AI tools to screen, assess, and select applicants efficiently, ensuring a fair and inclusive experience for all candidates.

We look forward to receiving your application and exploring how you can contribute to brighthush’s continued success.