Seasonal Bilingual Spanish Customer Support Specialist – Remote, Work‑From‑Home – Champion Exceptional Customer Experience for a Premier Global Brand at brighthush

About brighthush

brighthush is a global leader in customer experience, redefining how brands connect with their most valuable asset: their customers. With a presence in over 30 countries and a reputation for delivering world‑class service across phone, email, live chat, and social media, brighthush empowers brands to build lasting relationships through empathy, efficiency, and relentless innovation. Our mission is simple yet powerful – to turn every customer interaction into a memorable moment of delight. As a forward‑thinking organization, we invest heavily in technology, training, and culture to ensure that every touchpoint reflects the brand’s values and delivers exceptional value to the end‑user.

Why This Role Is a Game‑Changer

As a Seasonal Bilingual Spanish Customer Support Specialist, you will be the first point of contact for premium customers, shaping the first impression of a leading global brand. This role offers:

• Remote Flexibility: Work from the comfort of your own home while staying connected to a vibrant, international team.
• Competitive Compensation: Base salary of R22,000 per month, plus performance incentives, loyalty bonuses, and shift allowances.
• Growth Path: Seasonal contract with the potential for full‑time, long‑term roles based on performance and business needs.
• Professional Development: Comprehensive onboarding, ongoing training, and access to industry best practices.
• Diverse Team: Join colleagues from around the world, sharing insights and celebrating cultural differences.

Key Responsibilities

As a Spanish Customer Support Specialist, you will be the first point of contact for premium customers. Your day‑to‑day tasks will include:

• Providing exceptional service via phone, email, social media, and live chat in Spanish.
• Handling a wide range of customer inquiries: order status, returns, exchanges, complaints, and general support.
• Resolving issues on the first contact whenever possible, while keeping customers informed throughout the process.
• Maintaining accurate, concise records in our CRM system to ensure a seamless handover and data integrity.
• Monitoring and meeting personal KPIs and SLA targets – response time, resolution time, customer satisfaction scores.
• Identifying and escalating operational issues or process improvement opportunities to management.
• Collaborating with cross‑functional teams (sales, logistics, product) to deliver a holistic customer experience.

Essential Qualifications

• Fluency in Spanish: Both written and spoken, with a strong grasp of regional dialects and idiomatic expressions.
• Demonstrated passion for exceptional customer service and a genuine desire to help people.
• Excellent interpersonal and communication skills, capable of building rapport quickly.
• Strong multitasking ability and composure under pressure.
• Proficient in IT and digital tools – comfortable navigating multiple software platforms simultaneously.
• Positive, proactive attitude and a team‑player mindset.
• Prior experience in a customer service or contact centre environment is highly desirable.

Preferred Qualifications

• Experience working with high‑end fashion brands or a keen interest in the fashion industry.
• Familiarity with CRM systems (e.g., brighthush) and online support channels.
• Knowledge of e‑commerce processes and order fulfilment workflows.
• Experience with shift work and ability to adapt to rotational schedules.

Core Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first, anticipating needs and exceeding expectations.
• Problem‑Solving: Quickly diagnose issues, think critically, and propose effective solutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity during peak periods.
• Adaptability: Thrive in a fast‑moving environment, embracing new tools, processes, and feedback.
• Collaboration: Work seamlessly with teammates across time zones, sharing knowledge and best practices.
• Data‑Driven: Use metrics and analytics to track performance and identify improvement opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a seasonal contract, you’ll gain exposure to:

• Advanced training modules on customer experience, product knowledge, and communication excellence.
• Mentorship from senior agents and managers who share their expertise and career insights.
• Cross‑functional projects that broaden your skill set beyond frontline support.
• Performance reviews that highlight strengths and outline clear pathways to full‑time roles.
• Access to industry conferences, webinars, and internal knowledge bases.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and empowerment. Our remote team enjoys:

• Flexible working hours within defined shift windows (10:00‑19:00 or 11:00‑20:00), with shift allowances for after‑6 pm work.
• A supportive manager who provides real‑time feedback and celebrates achievements.
• Regular virtual team gatherings, knowledge sharing sessions, and social events.
• Clear communication channels – Slack, Teams, and weekly stand‑ups keep everyone connected.
• A commitment to work‑life balance, ensuring you can recharge while delivering top‑tier service.

Compensation, Perks & Benefits

While the base salary is R22,000 per month, you’ll also enjoy:

• R1,500 Performance Incentive for exceeding KPIs.
• R1,500 Loyalty Bonus upon successful completion of the contract.
• Shift allowance for hours worked after 6 pm.
• Health and wellness resources – including virtual fitness classes and mental health support.
• Access to a learning portal with courses on communication, product knowledge, and career development.
• Employee referral program with rewards for bringing in top talent.

How to Apply

If you’re ready to join a supportive, fast‑paced environment and represent a leading global brand, apply today!

Submit your CV through this job board and include the subject line: Spanish Customer Support Specialist – Remote, Seasonal Contract. We’ll review your application promptly and contact you if you’re a fit.

brighthush’s Commitment to Diversity & Inclusion

brighthush is dedicated to creating an inclusive workplace that celebrates diversity in all its forms. We encourage applications from candidates of all backgrounds, including those with disabilities. Your unique perspective is valued and will help us deliver richer, more authentic customer experiences.

Next Steps

Due to high application volumes, we may not be able to respond to every candidate. If you do not hear back within three months, your application will be considered unsuccessful. However, we will keep your CV on file for future opportunities unless you instruct us otherwise.

Thank you for considering a career with brighthush. We look forward to the possibility of welcoming you to our dynamic, remote team.

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