Seasonal Bilingual Spanish/English Customer Experience Specialist – Remote, High‑Impact Role at brighthush – Champion Global Customer Delight, Drive CX Excellence, and Deliver Exceptional Service

Welcome to brighthush – Where Every Interaction Shines

At brighthush, we are redefining the way brands connect with their customers. Our mission is simple yet powerful: transform everyday interactions into moments of delight that resonate across cultures and continents. With a presence in more than 300 languages and a workforce that exceeds 500,000 professionals, we blend cutting‑edge technology with sustainable practices to deliver lasting value for our clients, communities, and employees alike. Whether you’re a seasoned professional or just starting out, brighthush offers a dynamic environment where your voice is heard, your skills are sharpened, and your career trajectory is accelerated.

Why brighthush is the Place to Grow Your Career

Exceptional customer service begins with exceptional people. That’s why we invest heavily in our team’s growth, well‑being, and professional development. As a Seasonal Bilingual Spanish/English Customer Experience Specialist, you will be the frontline ambassador of brighthush’s commitment to excellence, working from the comfort of your own home while enjoying the full benefits of a global, inclusive culture. Our remote-first approach means you can thrive in a flexible schedule, collaborate with colleagues across time zones, and still feel part of a vibrant, supportive community.

Key Benefits & Perks

• Competitive Compensation: Earn a base salary that reflects your experience and language proficiency, complemented by performance‑based incentives tied to customer satisfaction metrics.
• Health & Wellness: Comprehensive medical, vision, and dental plans for you and your family, plus a wellness stipend for home‑office upgrades, fitness memberships, or mental health resources.
• Financial Security: 401(k) matching, life insurance, supplemental medical coverage, and flexible spending accounts to support your long‑term financial goals.
• Work‑Life Balance: Generous paid time off, flexible scheduling, and a focus on mental health resources to help you thrive both personally and professionally.
• Professional Growth: Structured learning paths, mentorship programs, and clear advancement tracks into leadership roles.
• Community & Culture: Inclusive environment that celebrates diversity, supports veterans and military families, and encourages volunteerism and community service.

Role Overview

As a Seasonal Bilingual Spanish/English Customer Experience Specialist, you will be the primary point of contact for our clients’ customers, handling inbound and outbound communications with professionalism and empathy. Using a suite of web‑based tools, you will resolve inquiries, troubleshoot issues, and ensure a smooth, positive experience for every caller. Your role is pivotal in maintaining the high standards of service that brighthush is known for worldwide.

Key Responsibilities

• Handle and respond to all customer inquiries in both Spanish and English, ensuring clarity, accuracy, and cultural sensitivity.
• Provide exceptional service through active listening, empathy, and problem‑solving, turning every interaction into a brand‑loving experience.
• Maintain confidentiality of customer data and adhere to privacy regulations such as GDPR and CCPA.
• Resolve issues on the first call whenever possible, using proactive strategies and a deep understanding of our product suite.
• Communicate effectively with customers, de‑escalating tense situations with calm professionalism and a positive tone.
• Escalate complex issues to the appropriate support teams when necessary, ensuring a seamless hand‑off and follow‑up.
• Track all call‑related information for auditing, reporting, and continuous improvement, using CRM and ticketing systems.
• Offer upsell opportunities when aligned with customer needs and company policy, contributing to revenue growth.
• Provide constructive feedback on recurring call issues to help refine processes and improve the overall customer journey.
• Participate in ongoing training sessions to stay current with product updates, industry best practices, and emerging customer experience trends.
• Collaborate with cross‑functional teams—product, engineering, marketing—to share insights and drive customer‑centric improvements.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience, preferably in a call center or remote support environment.
• Minimum age of 18 years.
• Typing speed of at least 25 words per minute.
• Comfortable with desktop computer systems and basic Windows knowledge.
• Proficiency in both Spanish and English (written and spoken), with a strong grasp of regional dialects and idiomatic expressions.
• Strong communication, listening, and analytical skills.
• Ability to work independently and manage time effectively in a remote setting.

Preferred Qualifications

• Prior experience in a call center or customer support environment.
• Sales experience or a proven track record of upselling in a customer‑facing role.
• College degree (any field) is a plus.
• Experience with CRM or ticketing systems such as Zendesk, Salesforce, or Freshdesk.
• Knowledge of customer experience metrics and quality assurance processes.
• Familiarity with remote collaboration tools (Slack, Teams, Zoom).

Core Competencies & Skills

• Process Excellence: Adherence to established procedures while delivering customer‑centric service.
• Collaboration: Ability to work effectively with teammates, supervisors, and cross‑functional departments.
• Communication: Outstanding verbal and written communication, active listening, and analytical thinking.
• Organizational Skills: Strong time‑management and problem‑solving abilities.
• Emotional Intelligence: Prioritization under pressure while maintaining composure.
• Open‑Mindedness: Receptive to feedback, policy changes, and flexible shift schedules.
• Critical Thinking: Quick analysis of customer issues and informed decision‑making.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on positive outcomes.

Work‑From‑Home Requirements

To ensure a high‑quality customer experience, we require the following from all remote employees:

• Dedicated workspace with a hardwired Ethernet connection (minimum 15 Mbps download / 10 Mbps upload, latency
• No satellite, mobile data (5G/4G/3G hotspots), P2P, or VPN connections.
• Proof of internet speed upon hire.
• Reliable high‑definition webcam and noise‑cancelling headset.
• Secure, up‑to‑date operating system and antivirus software.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive base salary that reflects your language proficiency and customer service expertise. In addition to the base pay, you will have access to:

• Performance‑based incentives tied to customer satisfaction metrics.
• Health, vision, and dental coverage for you and your dependents.
• 401(k) plan with company matching to help you build long‑term financial security.
• Life and supplemental insurance options.
• Flexible spending accounts for medical and dependent care.
• Paid time off, including vacation, sick leave, and personal days.
• Wellness stipend for home office upgrades, fitness memberships, or mental health resources.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Experience Specialist, you will have access to:

• Structured onboarding and continuous training modules that cover product knowledge, customer service best practices, and industry trends.
• Mentorship from senior customer experience leaders who provide guidance, feedback, and career advice.
• Clear performance metrics that unlock advancement into team lead, quality assurance, or operations roles.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Opportunities to attend virtual conferences, webinars, and workshops to stay ahead of the curve.

Our Culture at brighthush

We pride ourselves on a culture that values inclusion, innovation, and integrity. Employees at brighthush enjoy:

• Collaborative virtual teams that celebrate diverse perspectives.
• Regular town‑hall meetings and open forums for feedback.
• Community service initiatives and volunteer opportunities.
• Recognition programs that reward outstanding performance.
• Flexible work arrangements that support work‑life harmony.
• Access to wellness programs, mental health resources, and employee assistance programs.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877‑877‑3944. This channel is for accommodation requests only and will not be used for general inquiries.

Ready to Make an Impact?

If you are passionate about delivering world‑class customer service, thrive in a fast‑paced environment, and are fluent in both Spanish and English, we want to hear from you. Join brighthush and become part of a global team that is redefining the future of customer experience.

Apply today and start your journey with brighthush—where your skills shine and your career takes flight.