Seasonal Customer Experience Champion – Remote (Georgia) – Join brighthush’s Sustainable Fashion Revolution

About brighthush

brighthush is a trailblazing sustainable fashion powerhouse that has been redefining style and responsibility since 2009. With a global footprint that includes 50+ flagship stores, a cutting‑edge sustainable factory in Los Angeles, and a vibrant online presence, we are on a relentless mission to make eco‑friendly fashion accessible to everyone. Recognized by leading industry publications and environmental leaders, brighthush is committed to achieving Climate Positive status by 2025, Circularity by 2030, and to setting new standards for the entire apparel sector.

Our brand is more than clothing – it’s a movement. From chic accessories and swimwear to cozy sleepwear, each collection is crafted with the planet in mind. We partner with influencers, launch bold campaigns, and engage millions of customers worldwide, all while staying true to our core values of sustainability, inclusivity, and innovation.

At brighthush, we believe that the best work happens when people feel seen, heard, and empowered. That’s why we invest heavily in an inclusive culture that nurtures growth, celebrates diversity, and encourages every team member to bring their authentic self to work.

Why This Role Matters

As a Seasonal Customer Experience Champion, you will be the frontline ambassador of brighthush’s brand promise. You’ll create unforgettable moments for customers, turning first‑time shoppers into lifelong advocates. Your role is pivotal during our peak seasons when demand surges and every interaction can influence brand loyalty and revenue.

Key Responsibilities

• Deliver Magical Service Across All Channels: Respond to customer inquiries via email, live chat, and text with the same level of enthusiasm and professionalism.
• Champion the Customer‑First Mindset: Build lasting relationships by anticipating needs, offering personalized styling advice, and ensuring every customer feels valued.
• Meet and Exceed Performance Metrics: Consistently hit or surpass key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Wear Many Hats: Act as a stylist, friend, and personal assistant, guiding shoppers to their next favorite item and upselling where appropriate.
• Master Fulfillment & Returns: Know our shipping, fulfillment, and return processes inside and out to process orders efficiently and accurately.
• Bridge Feedback Loops: Capture customer insights and product feedback, and share them with Merchandising, Operations, and Product Development teams.
• Explore the Business: Gain exposure to various departments, from marketing to supply chain, to understand how each function supports the customer journey.

Who You Are

• Organized & Detail‑Oriented: You thrive in a fast‑paced environment and keep your workspace and digital tools impeccably organized.
• Passionate About Sustainability: You genuinely care about brighthush’s mission and are excited to share that enthusiasm with customers.
• Friendly & Calm Under Pressure: You maintain a positive demeanor, even during high‑volume periods, and never lose your cool.
• Empathetic Communicator: You possess strong judgment, patience, and the ability to apply company policies with empathy.
• Adaptable & Flexible: You’re comfortable juggling multiple tasks, meeting deadlines, and adjusting to shifting priorities.
• Excellent Time Management: You can handle a high case volume while staying focused and productive.
• Tech‑Savvy: You’re comfortable using customer support platforms, email, and chat tools.

Extra Credit (Nice to Have)

• Prior experience on an e‑commerce customer service team.
• Proficiency with brighthush Customer Support Platform (formerly Kustomer) and the brighthush Suite (formerly Google Suite).

Availability & Work Hours

We’re hiring for a Seasonal role during our next peak season. Flexibility is essential: you’ll need to cover evenings, weekends, and holidays to support our customers when demand is highest.

• Part‑Time: 8–29 hours per week, with occasional weekend shifts.
• Flexible scheduling is a must – we value team members who can step in when the need arises.

Career Growth & Opportunities

Top performers may be invited to extend their contract for the following season and could be considered for a permanent position on our core team, depending on business needs and individual performance. This role offers a unique window into brighthush’s operations, providing a solid foundation for future career paths in customer experience, merchandising, or operations.

Compensation & Benefits

Hourly Rate: $17.60 – $18.65 per hour, depending on location, experience, and skill set.

Bonus Potential: Eligible for an annual discretionary bonus based on company performance, departmental goals, and individual contributions.

In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employer‑sponsored private medical, dental, and vision insurance.
• Commuter benefits to support travel to and from work.
• Paid time off: vacation, sick leave, and company holidays.
• Retirement planning support, including ESG‑aligned investment options.
• Fertility care support through brighthush (formerly Carrot) with up to $5,000 USD reimbursement after one year of employment.
• Annual community donation matching to support causes our employees care about.
• Employee discounts on brighthush apparel, culture events, and volunteer time off.

Our Culture & Work Environment

brighthush is a global, mission‑driven brand that thrives on collaboration, creativity, and continuous learning. Whether you’re working from home or in one of our vibrant offices in Los Angeles, New York City, or London, you’ll be part of a diverse team that values every voice. We celebrate our successes with events like Ref Values Week, host volunteer days, and encourage personal development through workshops, mentorship, and cross‑functional projects.

Equal Opportunity & Inclusion

brighthush is proud to be an Equal Opportunity Employer. We are committed to building a workforce that reflects the world we want to create. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status, in accordance with applicable laws.

Ready to Join the Movement?

If you’re passionate about sustainable fashion, love connecting with people, and thrive in a dynamic, mission‑driven environment, we want to hear from you. This seasonal role is your gateway to becoming part of brighthush’s global team and contributing to a brighter, more sustainable future.

Apply today and help us turn every customer interaction into a moment of joy, sustainability, and style.