Senior Public Sector Customer Architect – Government Cloud & Cybersecurity Solutions Specialist (Washington DC Metro) – brighthush

About brighthush

brighthush is a leading technology partner dedicated to empowering government agencies with secure, scalable, and intelligent data solutions. Leveraging a unified platform that spans search, observability, and security, we help public sector organizations turn raw data into actionable insights, protect critical infrastructure, and deliver mission‑critical services to citizens. With a culture rooted in innovation, collaboration, and a relentless focus on customer success, brighthush is the partner of choice for agencies that demand the highest standards of performance and compliance.

Why Join brighthush?

At brighthush, you’ll work at the intersection of cutting‑edge technology and public service. Our solutions are deployed in some of the most demanding environments—from federal agencies to state and local governments—where data security, regulatory compliance, and rapid scalability are non‑negotiable. As a Customer Architect, you’ll be the trusted technical advisor who translates complex technical capabilities into tangible business value, driving adoption, expansion, and long‑term partnership.

Key Responsibilities

• Strategic Technical Leadership: Partner with account executives, solutions architects, and field teams to design and deliver technical success plans that align brighthush solutions with each customer’s mission objectives.
• Customer Onboarding & Adoption: Guide customers through the entire lifecycle—from initial discovery and proof‑of‑concept to full deployment—ensuring seamless integration and rapid value realization.
• Technical Success Planning: Craft detailed, KPI‑driven Technical Success Plans that map out deployment milestones, performance metrics, and expansion opportunities.
• Value Realization & Upsell Enablement: Identify and articulate opportunities for expanding brighthush services, working closely with the account team to grow annual recurring revenue.
• Problem Resolution & Support Liaison: Act as the primary technical point of contact for escalated issues, coordinating with support and engineering to resolve challenges quickly and maintain customer satisfaction.
• Thought Leadership & Best Practices: Share industry insights, emerging trends, and best‑practice guidance with customers, positioning brighthush as a trusted advisor.
• Cross‑Functional Collaboration: Work with product, engineering, and services teams to provide feedback on product enhancements and to tailor solutions to unique public sector requirements.
• Continuous Improvement: Monitor customer health scores, adoption metrics, and usage patterns to proactively recommend upgrades, optimizations, and new feature adoption.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
• Minimum 3–5 years of experience in a solutions architect, technical consultant, or pre‑sales engineering role, preferably within the public sector.
• Hands‑on experience with brighthush solutions (Observability, Security, Enterprise Search) or equivalent technologies such as Elasticsearch, Logstash, Kibana, and related cloud services.
• Strong understanding of cloud architectures (AWS, Azure, GCP) and experience designing secure, scalable deployments.
• Excellent communication, presentation, and stakeholder management skills.
• Proven ability to translate complex technical concepts into clear business value propositions.
• Strong problem‑solving mindset with a track record of delivering innovative, customer‑centric solutions.
• Ability to manage multiple projects simultaneously, meet deadlines, and maintain high quality.
• Willingness to travel up to 25% within the Washington DC Metro area and beyond.

Preferred Qualifications

• Experience working with government agencies, including knowledge of federal, state, and local procurement processes.
• Certifications in cloud platforms (AWS Certified Solutions Architect, Azure Solutions Architect, GCP Professional Cloud Architect) or security (CISSP, CISM, CompTIA Security+).
• Prior experience in a customer success or account management role, with a focus on upsell and expansion.
• Familiarity with compliance frameworks such as FedRAMP, NIST, ISO 27001, and GDPR.
• Fluency in data analytics, machine learning, or AI concepts applied to search and observability.

Skills & Competencies

• Technical Expertise: Deep knowledge of search, observability, and security technologies.
• Strategic Thinking: Ability to align technical solutions with long‑term business goals.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences.
• Collaboration: Proven track record of working effectively across cross‑functional teams.
• Communication: Strong written and verbal communication skills, with the ability to present to C‑level executives.
• Analytical: Data‑driven approach to measuring success and identifying improvement opportunities.
• Adaptability: Comfortable navigating fast‑paced environments and evolving technology landscapes.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels innovation. As a Customer Architect, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your mastery of brighthush technologies.
• Regular training sessions, certifications, and conference sponsorships to keep you at the forefront of industry trends.
• Clear career pathways—from Senior Architect to Technical Lead, and eventually to Customer Success or Product Management roles.
• Opportunities to influence product roadmaps through direct feedback from customers and field teams.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and high‑performance culture. Our distributed model empowers employees to work from anywhere while maintaining strong connections through virtual town halls, hackathons, and peer‑learning groups. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive community that values your unique perspective.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent and support work‑life balance:

• Base Salary: $107,500 – $169,000 USD (depending on experience and location).
• Variable Compensation: Target variable component of $46,000 – $73,000 USD, creating an On‑Target Earnings (OTE) range of $153,500 – $242,000 USD.
• Equity Participation: Eligibility to join brighthush’s stock program, aligning your success with the company’s growth.
• 401(k) Matching: Company‑matched 401(k) with dollar‑for‑dollar matching up to 6% of eligible earnings.
• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your family.
• Paid Time Off: Generous vacation policy, sick leave, and paid holidays.
• Parental Leave: Minimum of 16 weeks of paid parental leave for new parents.
• Volunteer Time Off: Up to 40 hours per year to support charitable causes.
• Charitable Matching: Company matches up to $1,500 USD (or local currency equivalent) for donations.
• Professional Development: Budget for certifications, conferences, and continuous learning.

How to Apply

Ready to shape the future of public sector technology? Submit your application through our careers portal or click the link below to start the process. We look forward to exploring how your expertise can help brighthush deliver transformative solutions to government partners.

Apply Now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.