Senior Customer Success Manager – Enterprise Client Success & Growth Strategist at brighthush

About brighthush

brighthush is redefining the future of commerce as the world’s leading Commerce Media Operating System. With a portfolio that powers more than $12 B in advertising spend across 100+ global retail media networks—including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd—brighthush delivers AI‑driven insights and automation that help over 70,000 brands and agencies unlock incremental growth and expand reach from a single, unified mission control. In 2025, brighthush accounted for 12 % of total retail media ad spend worldwide (excluding China), cementing its position as the most comprehensive platform for businesses of all sizes.

Why Join brighthush?

At brighthush, great careers don’t just happen—they’re built. You’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s reshaping commerce. We champion a culture of curiosity, collaboration, and continuous learning, where every team member’s voice is heard and every idea has the potential to scale.

About the Role

As a Senior Customer Success Manager, you will be the trusted partner for brighthush’s enterprise clients. You’ll own a portfolio of high‑value accounts, ensuring they achieve measurable success with the brighthush platform. Your role blends strategic account planning, technical enablement, and cross‑functional collaboration to drive adoption, expansion, and advocacy.

Key Responsibilities

• Serve as the primary point of contact for enterprise clients, delivering proactive, high‑quality support and consulting on all aspects of the brighthush platform.
• Develop and execute comprehensive account plans that identify growth opportunities, new product adoption, and market expansion.
• Own the full account strategy lifecycle—research, planning, execution, and review—while collaborating with senior leadership at critical milestones.
• Act as the escalation champion for client issues, resolving matters independently and escalating only when necessary to protect business outcomes.
• Maintain deep expertise in the brighthush platform and the broader retail media ecosystem, positioning yourself as the go‑to resource for both clients and internal teams.
• Partner with the brighthush Training and Education team to create onboarding and ongoing education content that accelerates client proficiency.
• Identify and champion process improvements that enhance efficiency, quality, and client satisfaction across the Customer Success organization.
• Educate clients on new SaaS features, upgrades, and best practices to maximize ROI.
• Collaborate with Product and Engineering to provide actionable client feedback that informs roadmap decisions.
• Document and communicate product issues, including reproducing errors for development teams, ensuring a smooth resolution cycle.

Essential Qualifications

• Minimum 5 years of experience in digital/search advertising and platform management, with a proven track record of mastering complex advertising ecosystems.
• At least 2 years of hands‑on experience with e‑commerce advertising platforms such as Amazon, Walmart, Instacart, or the brighthush platform (experience with brighthush is strongly preferred).
• Strong familiarity with Amazon DSP, Amazon Marketing Cloud, and other retail media display offerings.
• Demonstrated success in customer success, consulting, or pre‑sales roles, with a consultative mindset and a passion for driving client outcomes.
• Excellent interpersonal and communication skills, with the ability to build trust and influence stakeholders at all levels.
• High tolerance for ambiguity and the agility to thrive in a fast‑paced, start‑up‑like environment.
• Ability to balance tactical execution with strategic thinking, managing multiple priorities simultaneously.
• Strong analytical mindset, comfortable working with data to derive insights and inform decisions.
• Proficiency in Excel (moderate level) and data visualization tools.

Preferred Qualifications

• Experience with social commerce platforms such as TikTok or Meta Shopping.
• Background in SaaS product enablement or training, with a track record of creating impactful learning materials.
• Knowledge of retail media performance metrics and attribution models.
• Previous exposure to enterprise‑scale account management in a B2B SaaS environment.Apply for this job