Senior Customer Service & Rebate Processing Specialist – Join brighthush’s Climate Impact Team

About brighthush

brighthush is a women‑led, purpose‑driven energy transformation firm that is redefining how utilities, businesses, and communities tackle climate change. With a deep expertise in energy efficiency, electrification, and load‑flexibility solutions, we partner with utilities across the United States to accelerate carbon reduction, improve grid resilience, and deliver tangible savings for customers. Our mission is simple yet powerful: to power change through innovative, data‑driven programs that make a measurable difference in the fight against climate change.

Why This Role Matters

As a Customer Service & Rebate Processing Specialist, you will be the frontline champion of our climate solutions. Every interaction you handle, every rebate you process, and every data entry you complete directly supports the rollout of clean‑energy programs that help thousands of households and businesses reduce their carbon footprint. Your work will not only improve customer satisfaction but also drive the operational efficiency that keeps brighthush ahead of the curve in a rapidly evolving industry.

Key Responsibilities

• Customer Support Excellence: Respond to inbound emails and phone calls with empathy, clarity, and a solutions‑oriented mindset. Resolve inquiries related to rebate eligibility, application status, and program benefits.
• Rebate Processing & Data Management: Accurately enter, verify, and update rebate application data into multiple database systems. Ensure all information is complete, consistent, and compliant with program guidelines.
• Documentation & Filing: Maintain organized electronic and hard‑copy filing systems for applications, supporting documents, and correspondence. Implement best practices for data integrity and audit readiness.
• Cross‑Functional Collaboration: Work closely with program managers, IT, and finance teams to troubleshoot issues, share insights, and streamline processes.
• Continuous Improvement: Identify bottlenecks in data entry or customer interactions and propose actionable solutions that enhance speed, accuracy, and customer experience.
• Training & Mentorship: Provide peer training and job shadowing support for new hires and team members, fostering a culture of knowledge sharing.
• Compliance & Confidentiality: Safeguard sensitive customer information in accordance with data protection regulations and brighthush’s internal policies.
• Program Flexibility: Adapt to new rebate programs or changes in existing ones as assigned, demonstrating agility and a willingness to learn.
• Additional Duties: Perform any other related tasks as needed to support the team’s objectives.

Essential Qualifications

• High school diploma or equivalent (associate’s degree preferred).
• Minimum of 6 months experience in a call center or customer service environment.
• Proficient 10‑key data entry skills with a focus on accuracy and speed.
• Strong command of Microsoft Office Suite (Word, Excel, Access, Outlook).
• Excellent written and verbal communication skills, with a friendly, customer‑centric tone.
• Exceptional attention to detail, organizational, and prioritization abilities.
• Ability to multitask, manage competing deadlines, and maintain composure in a fast‑paced setting.
• Reliable high‑speed internet connection (minimum 50 Mbps download, 5 Mbps upload; 70 Mbps preferred).
• Comfortable with video conferencing, VoIP, and real‑time collaboration tools.
• Positive attitude, strong work ethic, and a genuine passion for climate action.

Preferred Qualifications

• Experience with rebate or incentive program processing.
• Knowledge of energy efficiency standards, utility regulations, or clean‑energy financing.
• Familiarity with CRM or data‑management platforms beyond Microsoft Office.
• Previous remote work experience with self‑management and time‑zone flexibility.
• Multilingual abilities (Spanish, French, or other languages) to serve diverse communities.

Core Skills & Competencies

• Customer‑First Mindset: Anticipate needs, resolve issues swiftly, and leave customers feeling valued.
• Analytical Thinking: Interpret data, spot trends, and recommend process enhancements.
• Technical Proficiency: Navigate databases, spreadsheets, and communication tools with ease.
• Team Collaboration: Share insights, support peers, and contribute to a cohesive work environment.
• Adaptability: Thrive in a dynamic setting where new programs and technologies emerge regularly.
• Integrity & Confidentiality: Handle sensitive information responsibly and ethically.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service & Rebate Processing Specialist, you will have the chance to:

• Progress to senior specialist or team lead roles, overseeing larger program portfolios.
• Transition into program management, data analytics, or policy advisory positions.
• Participate in cross‑functional projects that shape the future of clean‑energy solutions.
• Access continuous learning resources, including industry certifications, webinars, and internal training modules.
• Engage in mentorship programs that pair you with experienced leaders in the energy sector.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and innovative culture. Our remote‑first approach empowers you to work from anywhere while staying connected through regular virtual huddles, team‑building events, and open‑door communication channels. We celebrate diversity, champion work‑life balance, and encourage every team member to bring their authentic self to work. Our culture is built on:

• Transparency: Open sharing of company goals, challenges, and successes.
• Empowerment: Autonomy to own projects and make decisions that impact our mission.
• Community Impact: Opportunities to volunteer, partner with local NGOs, and contribute to community‑based climate initiatives.
• Well‑being: Flexible schedules, mental health resources, and a supportive environment that prioritizes your well‑being.

Compensation & Benefits

We offer a competitive hourly rate of $17–$19 per hour, commensurate with experience and skill level. In addition to base pay, you may be eligible for a discretionary annual bonus tied to performance metrics and company results. Our comprehensive benefits package includes:

• Three weeks of paid vacation annually, plus paid holidays.
• 401(k) retirement plan with employer match.
• Health, dental, and vision insurance coverage.
• Parental leave and flexible family‑support policies.
• Employee Assistance Program (EAP) for mental and financial wellness.
• Commuter benefits and stipends for home‑office equipment.
• Professional development stipend and tuition reimbursement for relevant courses.
• Regular wellness challenges, virtual fitness classes, and mindfulness sessions.

How to Apply

If you are passionate about climate action, thrive in a fast‑paced environment, and want to make a tangible impact through customer service and rebate processing, we encourage you to apply. Join brighthush and help us accelerate the transition to a cleaner, more resilient energy future.

Ready to take the next step? Submit your application today and become part of a team that is truly changing the world, one customer interaction at a time.