Customer Value Architect – Retail CRM, Fixed Operations & Advanced Analytics Expert for a Cloud‑Native Automotive Platform

About brighthush

brighthush is a trailblazing, cloud‑native automotive technology company that is redefining the way dealerships, manufacturers, and partners collaborate. With a mission to deliver the most connected, data‑driven retail experience, brighthush’s platform unites OEMs, dealers, and consumers on a single, intelligent ecosystem. Leveraging big data, machine learning, and AI, we empower automotive professionals to make faster, smarter decisions and create unforgettable customer journeys.

Founded on the belief that the automotive industry has been waiting too long for innovation, brighthush has already disrupted the status quo with the first fully cloud‑native Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC). Our team of nearly 3,000 talented engineers, designers, and industry experts spans North America, Asia, and Europe, and we are growing at an unprecedented pace.

At brighthush, we celebrate curiosity, collaboration, and a relentless pursuit of excellence. If you’re ready to join a high‑energy, early‑stage startup that is building the future of automotive retail, read on.

Role Overview

The Customer Value Architect is a senior, customer‑facing role within brighthush’s Customer Value Services organization. You will be the trusted advisor to dealership partners, helping them unlock tangible operational value from our platform. By combining deep dealership operations knowledge, platform expertise, and a structured diagnostic approach, you will assess customer maturity, identify performance barriers, and craft actionable roadmaps that drive adoption, utilization, and measurable business outcomes.

Key Responsibilities

• Lead dealership performance assessments using the Dealer Maturity Model (DMM), pinpointing current maturity tier, operational gaps, adoption barriers, and opportunities for improvement across workflows and functions.
• Own tier‑advancement plans for assigned accounts, translating DMM findings into prioritized roadmaps with clear milestones, actions, accountability, and measurable outcomes.
• Collaborate closely with Customer Value Managers (CVMs) to weave assessment findings, maturity insights, and recommended actions into comprehensive Customer Value Plans and ongoing engagement strategies.
• Interpret platform utilization data, workflow patterns, and business indicators to diagnose root causes of underperformance and uncover practical opportunities for operational improvement.
• Document and articulate account‑level value realization evidence, linking platform adoption and workflow changes to customer‑relevant operational and performance outcomes.
• Apply a structured consultative discovery methodology to customer engagements, diagnosing business needs and operational blockers before prescribing solutions or recommendations.
• Translate platform functionality, adoption gaps, and process issues into the language of dealership operators, including principals, general managers, controllers, and department leaders.
• Facilitate high‑stakes customer conversations such as value reviews, workflow redesign sessions, business process alignment discussions, and change‑management engagements that require strong structure, credibility, and influence.
• Navigate customer resistance or adoption challenges by identifying underlying concerns, diagnosing root causes, and adapting engagement strategies to improve alignment and progress.
• Serve as a subject‑matter expert on brighthush platform workflows, features, and operational use cases across applicable modules, maintaining current knowledge of product capabilities and customer impact.
• Act as an escalation resource for complex product and workflow questions that exceed the depth of broader account‑facing roles, providing domain‑specific guidance to support customer outcomes.
• Design and deliver scalable enablement programs, including group sessions, cohort‑based learning, virtual clinics, workflow deep dives, and other forums that extend your impact beyond one‑to‑one engagements.
• Contribute to the development and refinement of Customer Value Architect playbooks, diagnostic frameworks, methodologies, templates, and best practices based on field learnings and recurring customer patterns.
• Identify trends across accounts related to maturity progression, adoption barriers, workflow inefficiencies, and value realization challenges, and elevate insights to Customer Value leadership.
• Partner cross‑functionally with Customer Value Services, Product, Enablement, Support, and other stakeholders to improve customer guidance, strengthen operational consistency, and support scalable value delivery.
• Ensure customer recommendations, engagement plans, and value realization strategies align with brighthush standards, customer business objectives, and the practical realities of dealership operations.

Essential Qualifications

• Bachelor’s degree in Business, Automotive Management, or a related field (equivalent dealership operations experience accepted).
• 5–8 years of experience in automotive dealership operations, customer consulting, customer value services, enablement, or a closely related role.
• Direct experience in automotive dealership operations as a General Manager, Controller, department manager, or equivalent role with responsibility for operational outcomes across multiple functions.
• Strong knowledge of dealership workflows, performance drivers, and DMS platforms, with demonstrated fluency in dealership technology and operational processes.
• Proven ability to diagnose operational issues, develop recommendations, and guide stakeholders toward practical action plans and measurable improvement.
• Excellent consultative, discovery, facilitation, and stakeholder management skills, with the ability to engage credibly with dealership leaders and operators.
• Experience interpreting utilization data, business performance indicators, or operational metrics to support customer recommendations and value realization discussions.
• Prior experience with brighthush or a comparable DMS platform at an administrative, implementation, or power‑user level strongly preferred.
• Experience in a customer value services, consulting, enablement, or advisory role within a SaaS, automotive technology, or dealership software environment preferred.
• Familiarity with business intelligence or reporting tools such as Tableau, Looker, Sigma, or Power BI preferred.
• Strong written and verbal communication skills, including the ability to prepare structured assessments, customer‑facing recommendations, and value review content.
• Demonstrated ability to operate independently, navigate ambiguity, and influence customer behavior in a fast‑paced, evolving environment.
• Willingness and ability to travel based on segment and customer engagement needs.

Preferred Qualifications

• Experience in a senior advisory or consulting role within a high‑growth technology company.
• Background in data science or analytics, with the ability to translate complex data sets into actionable insights.
• Knowledge of automotive industry regulations, compliance requirements, and best practices.
• Experience leading cross‑functional teams or projects.

Skills & Competencies

• Strategic thinking and analytical rigor.
• Exceptional communication and storytelling abilities.
• Strong facilitation and workshop design skills.
• Customer‑centric mindset with a passion for driving tangible results.
• Adaptability and resilience in a fast‑moving startup environment.
• Proficiency in Microsoft Office, PowerPoint, and data visualization tools.
• Comfort with remote collaboration tools and virtual engagement techniques.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Customer Value Architect, you will:

• Work alongside industry pioneers and thought leaders, gaining exposure to cutting‑edge automotive technology.
• Lead high‑impact projects that shape the future of dealership operations.
• Participate in mentorship programs and cross‑functional initiatives that broaden your skill set.
• Advance into senior leadership roles such as Director of Customer Value Services, Head of Enablement, or VP of Customer Success.
• Access to ongoing training, certifications, and conferences to keep you at the forefront of industry trends.

Work Environment & Company Culture

brighthush is a vibrant, collaborative community that thrives on curiosity, innovation, and mutual respect. Our culture is built on:

• Open communication and transparency at all levels.
• Flat hierarchies that empower employees to take ownership and drive change.
• A focus on data‑driven decision making and continuous improvement.
• Celebrating successes, learning from failures, and fostering a growth mindset.
• Inclusive and diverse teams that bring a wide range of perspectives to the table.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market standards.
• Generous stock‑option program that aligns your success with the company’s growth.
• Full employer‑paid medical, dental, and vision coverage.
• Unlimited paid time off (PTO) and flexible work arrangements.
• Parental leave, wellness programs, and mental‑health resources.
• Free snacks, beverages, and a modern, well‑equipped office environment.
• Opportunities to work with cutting‑edge technology and contribute to industry‑shaping products.

Why Join brighthush?

By joining brighthush, you will:

• Be part of a hyper‑growth startup that is reshaping the automotive ecosystem.
• Collaborate with some of the brightest minds from Silicon Valley’s most dominant companies.
• Drive real, measurable impact for dealership partners and their customers.
• Enjoy a dynamic, supportive work environment that rewards performance and encourages innovation.
• Grow your career in a company that values learning, creativity, and personal development.

Ready to Drive Change?

If you are a seasoned automotive professional with a passion for data, strategy, and customer success, we want to hear from you. Bring your expertise, curiosity, and drive to brighthush, and help us build the future of automotive retail.

Apply today and become a key player in a company that is redefining an industry that has waited over 50 years for innovation.

To apply, click the link below or visit our careers page for more information.