Seasonal Email Customer Support Specialist – Remote, Flexible Hours – Temporary Position with brighthush

About brighthush

brighthush is a trailblazer in the world of sports photography, capturing the raw emotion, triumph, and spirit of athletes at some of the globe’s most iconic marathons. From the historic streets of Boston to the bustling avenues of Chicago and the iconic skyline of New York, brighthush turns fleeting moments into timeless memories that athletes cherish for a lifetime. With a reputation for excellence, innovation, and a relentless commitment to customer satisfaction, brighthush has become the go-to partner for runners, teams, and event organizers alike.

Why Join brighthush?

At brighthush, we believe that every athlete’s journey deserves to be celebrated. As a member of our Customer Support Team, you’ll play a pivotal role in ensuring that every runner’s experience—from ordering photos to receiving their final gallery—is seamless, personalized, and unforgettable. This temporary, remote role offers you the flexibility to work from anywhere, the chance to interact with a global community of athletes, and the opportunity to contribute to a brand that is synonymous with quality and passion.

Position Overview

We are looking for enthusiastic, detail‑oriented, and customer‑centric individuals to join our team for two short, high‑impact periods during the fall marathon season. This role is fully remote, with flexible scheduling that allows you to choose the hours that best fit your lifestyle.

Key Dates & Hours

• October Session: October 12th – 17th (15–25 hours)
• November Session: November 2nd – 7th (15–25 hours)

Workdays are Monday through Friday, with optional weekend coverage. You can select your preferred time of day, and actual hours may vary based on customer demand. Training will be conducted via Zoom and is mandatory.

Preferred Training Dates

• September 25th – 2 hours (morning, CT/ET)
• October 2nd – 2 hours (morning, CT/ET)

Core Responsibilities

As a Seasonal Email Customer Support Specialist, you will be the first point of contact for athletes seeking assistance with their race photos. Your responsibilities will include:

• Responding to customer emails promptly and professionally using Freshdesk.
• Assisting customers with existing orders, photo galleries, photo assignments, and new purchases.
• Navigating multiple systems and technologies to gather information and resolve inquiries efficiently.
• Accurately documenting each customer interaction and the actions taken.
• Maintaining flexibility to support varying ticket volumes throughout the event periods.

Essential Qualifications

To thrive in this role, you should possess the following:

• Reliable laptop and stable internet connection.
• Availability to attend and complete all required training sessions.
• Strong attention to detail and the ability to follow instructions accurately.
• Excellent time‑management skills and the ability to work independently.
• Strong written and verbal communication skills in English.
• Effective problem‑solving and critical‑thinking abilities.
• Ability to manage changing priorities and organize workload efficiently.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Experience with CRM or customer support software (e.g., Freshdesk, Zendesk).
• Previous experience in a customer‑service role, preferably in a high‑volume environment.
• Familiarity with the sports or event photography industry.

Key Skills & Competencies

• Communication: Clear, concise, and empathetic written communication.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability: Ability to adjust to changing ticket volumes and shifting priorities.
• Customer‑First Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Organizational Skills: Efficiently track and manage multiple customer inquiries simultaneously.

Career Growth & Learning Opportunities

Even though this is a temporary role, you’ll gain invaluable experience that can serve as a stepping stone in your career:

• Hands‑on exposure to a global brand that operates across multiple time zones.
• Opportunity to master industry‑specific tools such as Freshdesk and other customer‑support platforms.
• Insight into the operational side of a high‑volume event photography business.
• Potential for future full‑time or contract roles within brighthush, should you and the team find a good fit.

Work Environment & Company Culture

brighthush prides itself on a culture that values creativity, collaboration, and continuous improvement. Even in a remote setting, we foster a sense of community through:

• Regular virtual team huddles and knowledge‑sharing sessions.
• Open channels for feedback and ideas, ensuring every voice is heard.
• A supportive environment where learning and growth are encouraged.
• Recognition of outstanding performance through shout‑outs, certificates, and potential future opportunities.

Compensation & Benefits

We offer competitive pay for this temporary role:

• Hourly Rate: $20 USD per hour.
• Flexible scheduling that allows you to balance work with personal commitments.
• Access to a remote work setup—no commuting required.
• Opportunity to work with a passionate team dedicated to delivering memorable experiences.

How to Apply

Ready to bring your customer‑service expertise to a dynamic, high‑energy environment? Click the link below to submit your application and join brighthush for an exciting, short‑term adventure that could open doors to future opportunities.

Apply to this Job

Final Thoughts

At brighthush, we’re more than just a photography company—we’re a community that celebrates the spirit of athletes worldwide. If you’re a proactive, detail‑oriented professional who thrives in a fast‑paced, customer‑centric environment, we encourage you to apply. Join us for a brief but impactful season and help athletes capture the moments that define their journeys.