Seasonal Remote Bilingual Customer Service Representative – English & Spanish – Lead Global Customer Experience Excellence with brighthush’s Advanced CX Solutions

Welcome to brighthush – Where Customer Experience Meets Innovation

At brighthush, we’re more than a customer‑service provider; we’re a global community of over 10,000 professionals who transform everyday interactions into memorable moments. Since 1983, we’ve pioneered technology‑driven support solutions that empower businesses across finance, healthcare, retail, and technology to delight their customers. Our culture is built on inclusion, continuous learning, and a relentless pursuit of excellence.

Why This Seasonal Role Is a Game‑Changer

We’re excited to open a seasonal, remote position for a Bilingual Customer Service Representative who will be the first point of contact for our English‑ and Spanish‑speaking clients. If you thrive in fast‑paced environments, love solving puzzles, and want to make a real impact from the comfort of your home, brighthush is the place for you.

Key Responsibilities – Your Daily Impact

• Deliver Inbound Support: Handle customer inquiries via phone, chat, or email in both English and Spanish, following a structured call flow to ensure consistent, high‑quality service.
• Diagnose & Resolve Technical Issues: Troubleshoot basic technical problems, guide customers through step‑by‑step solutions, and route complex issues to specialized teams.
• Maintain Accurate Records: Log every interaction, update, and resolution in our secure database, ensuring data integrity and compliance with privacy regulations.
• Upsell & Cross‑Sell: Identify opportunities to recommend additional products or services that align with customer needs, contributing to revenue growth while enhancing the journey.
• Exhibit a Positive Attitude: Approach every interaction with empathy and friendliness—your smile will resonate even over the phone.
• Meet Quality Standards: Achieve or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Drive Continuous Improvement: Share insights and feedback on process enhancements, product knowledge, and training needs with the team and leadership.

Essential Qualifications – What We’re Looking For

• Fluency in both English and Spanish (reading, writing, speaking) at a professional level.
• Minimum of 1 year of customer‑service experience, preferably in a call center or technical support role.
• High school diploma or GED; additional certifications in customer service or technical support are a plus.
• Strong computer literacy: proficiency with Windows OS, web browsers, and standard office applications.
• Ability to multitask efficiently in a fast‑paced, remote setting—managing multiple support channels simultaneously.
• Excellent communication skills, with a focus on active listening and clear, concise explanations.
• Self‑motivation and a proactive approach to learning new technologies and processes.
• Legal authorization to work in the United States.

Preferred Qualifications – Bonus Points

• Experience with CRM or ticketing systems (e.g., Salesforce, Zendesk).
• Background in troubleshooting software or hardware issues.
• Knowledge of industry‑specific terminology or products relevant to brighthush’s client base.
• Prior remote work experience, demonstrating strong time‑management and self‑discipline.
• Certification in Customer Experience Management or related fields.

Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine desire to help customers and a commitment to exceeding their expectations.
• Problem‑Solving: Analytical thinking to diagnose issues quickly and propose effective solutions.
• Adaptability: Flexibility to handle changing priorities, new tools, and evolving customer needs.
• Team Collaboration: Ability to work effectively with cross‑functional teams, sharing knowledge and best practices.
• Attention to Detail: Precision in data entry, documentation, and adherence to compliance standards.
• Resilience: Maintaining composure and positivity during high‑volume periods or challenging customer interactions.

Career Growth & Learning Opportunities

At brighthush, every role is a stepping stone to greater career possibilities. As a seasonal representative, you will:

• Gain exposure to a wide range of products and services, building a solid foundation in customer experience and technical support.
• Participate in structured training programs covering product knowledge, soft skills, and advanced troubleshooting.
• Access mentorship programs that pair you with seasoned professionals who can guide your career trajectory.
• Earn performance‑based incentives and recognition awards that highlight your contributions.
• Explore internal mobility options—whether you aspire to move into technical support, account management, or operations leadership.

Work Environment & Company Culture

Working remotely from anywhere in the United States, you’ll enjoy:

• Flexible scheduling that accommodates your personal commitments while meeting business needs.
• A supportive virtual community, with regular team huddles, virtual coffee breaks, and cross‑departmental collaboration.
• Access to a comprehensive digital resource library, including e‑learning modules, knowledge bases, and best‑practice guides.
• Regular virtual events celebrating diversity, equity, inclusion, and sustainability—such as Women in Tech, LGBTQ+ Pride, and OneEarth Champions groups.
• Recognition of your achievements through virtual awards ceremonies and shout‑outs during company meetings.

Compensation, Perks & Benefits

While specific compensation details may vary based on location and experience, brighthush offers a competitive package that includes:

• Competitive hourly wage with potential for overtime and performance bonuses.
• Health, dental, and vision insurance for eligible U.S. employees.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and paid training days.
• DailyPay enrollment option, allowing you to access earned wages early.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Health and wellness programs featuring virtual fitness classes, mindfulness sessions, and nutrition coaching.
• Employee referral bonus program with lucrative rewards for successful hires.
• Mentorship and professional development opportunities, including tuition reimbursement for relevant courses.
• Recognition events such as Customer Service Week, World Clean Up Day, and #MyOneEarthPromise celebrations.

Why Join brighthush?

When you join brighthush, you’re not just filling a seat—you’re becoming part of a global movement that values innovation, inclusion, and impact. You’ll work with cutting‑edge technology, collaborate with diverse teams, and have the flexibility to balance your professional and personal life. Every interaction you handle helps shape the future of customer experience for some of the world’s most respected brands.

How to Apply

Ready to bring your bilingual expertise and customer‑service passion to brighthush? Click the link below to submit your application and join a team that values innovation, inclusion, and impact.