Seasonal Remote Customer Care Associate – 2026 – Champion Exceptional Global Customer Experience at brighthush

About brighthush

brighthush is a trailblazer in the personalized, on‑demand product industry, turning everyday moments into lasting memories. With a portfolio that spans custom photo books, unique stationery, and creative print‑on‑demand solutions, brighthush empowers consumers worldwide to design, order, and celebrate with confidence. Our mission is simple: to provide an end‑to‑end customer experience that is seamless, intuitive, and unforgettable. Whether you’re a first‑time shopper or a seasoned creator, brighthush is the partner that brings your vision to life.

Why Join brighthush?

At brighthush, we believe that great customer service is the heartbeat of our brand. Our team is a vibrant mix of creative thinkers, tech enthusiasts, and service‑oriented professionals who thrive in a fast‑paced, collaborative environment. We celebrate diversity, encourage continuous learning, and reward innovation. As a Seasonal Customer Care Associate, you’ll be at the forefront of our customer journey, shaping the experience that keeps our customers coming back.

Position Overview

We are seeking a dedicated, customer‑centric Seasonal Remote Customer Care Associate for the fourth quarter of 2026. This contractor role is fully remote, allowing you to work from the comfort of your own home while supporting brighthush’s global customer base. The position is temporary, covering the peak holiday season from November through December, and offers a unique opportunity to contribute to a high‑growth company during a critical sales period.

Key Responsibilities

• Serve as the primary point of contact for customers across phone, live chat, and email, ensuring timely and accurate responses.
• Review and verify order details, including photo placement, text accuracy, and product specifications, to guarantee flawless final products.
• Maintain a 100 % customer satisfaction mindset, proactively resolving issues and turning challenges into positive outcomes.
• Assist customers with inquiries about product features, pricing, order status, website navigation, shipping, and returns.
• Collaborate with cross‑functional teams (Fulfillment, Quality Assurance, and Marketing) to address complex customer needs.
• Adhere to all company protocols, quality standards, and data‑privacy policies.
• Participate in scheduled training sessions, performance reviews, and continuous improvement initiatives.
• Other duties as assigned to support the Customer Care Department’s objectives.

Essential Qualifications

• Exceptional written and verbal communication skills in English (additional languages are a plus).
• Friendly, upbeat, and solution‑oriented personality with a “can‑do” attitude.
• Proficient computer skills, comfortable navigating multiple web applications, and a typing speed of at least 40 WPM.
• Minimum one year of customer service experience in a call‑center or remote support environment.
• Flexible availability, including weekends and evenings; preference for candidates who can work both Saturday and Sunday or who can cover evening shifts.
• Reliable attendance and punctuality, with a strong track record of meeting performance metrics.
• Demonstrated ability to manage high‑volume, multi‑channel customer interactions while maintaining professionalism and composure under pressure.
• Strong problem‑solving skills and the capacity to balance customer satisfaction with operational efficiency.

Preferred Qualifications

• Experience with e‑commerce platforms, order‑management systems, or print‑on‑demand workflows.
• Familiarity with Hubstaff or similar time‑tracking tools.
• Prior exposure to remote work environments and self‑management practices.
• Knowledge of the Philippines market and local customer expectations.

Required Technical & Work‑From‑Home Setup

• Own computer running Windows 10 or higher (or compatible macOS) with at least 8 GB RAM and an Intel i5 or Ryzen 5 processor.
• Noise‑cancelling wired headset with a built‑in microphone (3.5 mm jack). Wireless, Bluetooth, or USB headsets are not permitted.
• Private, distraction‑free workspace with a reliable, high‑speed wired internet connection.
• Ability to use screen‑sharing and remote‑support tools as required.
• Experience working from home in a customer‑service capacity is highly desirable.

Compensation & Benefits

As a contractor, you will receive a competitive hourly rate of 327 PHP (approximately 56,680 PHP per month) for the duration of the contract. In addition to your base pay, you will enjoy the following benefits:

• Paid training and onboarding sessions to equip you with the knowledge and tools needed for success.
• Access to brighthush’s internal knowledge base, FAQs, and product training materials.
• Regular performance feedback and coaching to help you grow your customer‑service skills.
• Opportunity to work with a global team and gain exposure to international customer‑service best practices.
• Potential for future contract extensions or full‑time roles based on performance and business needs.

Career Growth & Learning Opportunities

While this role is seasonal, it serves as a gateway to a broader career within brighthush. High‑performing associates may be invited to join our permanent Customer Care team, participate in advanced training programs, or transition into roles such as Customer Success Manager, Quality Assurance Analyst, or Product Support Specialist. At brighthush, we invest in continuous learning through webinars, mentorship, and skill‑development workshops.

Company Culture & Work Environment

brighthush fosters a culture of collaboration, transparency, and innovation. Our remote teams are connected through regular virtual huddles, team‑building activities, and open‑door communication channels. We celebrate achievements, encourage creative problem‑solving, and prioritize work‑life balance—even during peak seasons. As a Seasonal Customer Care Associate, you’ll be part of a supportive community that values your contributions and rewards your dedication.

Important Notes & Requirements

• We require flexibility with the final production schedule, which will be communicated during the paid training period.
• Time and screen tracking will be conducted via Hubstaff. If you are uncomfortable with this tool, please do not apply.
• All contractor payments will be processed through Wise.
• Contractors must use a dependable wired 3.5 mm headset with a microphone that meets call‑quality standards. Headsets with built‑in noise‑cancelling are preferred; third‑party noise‑cancelling software is prohibited.
• Contract duration: November 1 – December 31, 2026 (Q4 2026).

Paid Training Schedule

Training is essential to ensure you are fully equipped to deliver outstanding customer support. The schedule is as follows:

• Pre‑Training (Batch 1): Sunday, November 1, 2026, 10:00 AM – 4:00 PM (US Pacific Time)
• Pre‑Training (Batch 2): Sunday, November 15, 2026, 10:00 AM – 4:00 PM (US Pacific Time)
• Full Training – Session 1: November 2 – 13, 2026, 7:30 AM – 3:30 PM (US Pacific Time)
• Full Training – Session 2: November 2 – 13, 2026, 9:00 AM – 5:00 PM (US Pacific Time)
• Full Training – Session 3: November 16 – 27, 2026, 7:30 AM – 3:30 PM (US Pacific Time)
• Full Training – Session 4: November 16 – 27, 2026, 9:00 AM – 5:00 PM (US Pacific Time)

How to Apply

If you are passionate about delivering world‑class customer service and thrive in a dynamic, remote environment, we encourage you to apply. Join brighthush and help us create memorable experiences for customers around the globe.

Ready to make an impact? Click the link below to submit your application and start your journey with brighthush today.