Seasoned Global Savings & Retirement Customer Service Specialist – Remote, Flexible Hours – Join brighthush

Welcome to brighthush – Where Innovation Meets Impact

At brighthush, we’re not just a technology partner; we’re a movement that redefines how organizations connect people, places, and information securely and at scale. With a global footprint of more than 3,000 professionals, we empower businesses to transform the way they manage savings, retirement, and employee benefits. Our culture is built on empowerment, continuous learning, and a relentless focus on delivering exceptional customer experiences.

We’re expanding our Customer Experience (CX) team and are looking for a dedicated Global Savings & Retirement Customer Service Specialist to join our remote, flexible workforce. If you thrive in a collaborative, learning‑oriented environment and want to make a tangible impact on the financial well‑being of thousands of participants, brighthush is the place for you.

Key Responsibilities

As the first point of contact for participants in the group savings and retirement sector, you will play a pivotal role in ensuring smooth, compliant, and customer‑centric interactions. Your day‑to‑day duties will include:

• Responding to inquiries via phone, chat, and email with professionalism and empathy.
• Assisting clients with a range of transactions—withdrawals, deposits, retirement rollovers—while maintaining accuracy and adherence to internal policies.
• Providing clear, concise information about brighthush’s organization, products, and services.
• Escalating complex issues to specialists and following up to guarantee resolution.
• Resolving complaints and offering actionable solutions while maintaining a positive, solution‑focused attitude.
• Maintaining strong client relationships through proactive follow‑up and personalized support.
• Identifying process gaps and proposing improvements to enhance service quality and efficiency.
• Adhering to brighthush’s information security policy, safeguarding the confidentiality, integrity, and availability of all data.
• Performing additional related tasks as assigned by the Service Manager to support team objectives.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skill, and attitude. The following qualifications are essential:

• High school diploma or equivalent.
• 1–3 years of customer service experience, preferably in a high‑volume call center environment.
• Hands‑on experience with ticketing systems and resolving customer issues via phone.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint).
• Comfortable using technology and quick to learn new platforms.
• Fluency in both English and French (spoken and written).
• Strong written and verbal communication skills in English and French.
• Excellent attention to detail and accuracy.
• Exceptional time‑management and multitasking abilities.
• Positive, persistent attitude and strong team spirit.
• Ability to maintain confidentiality and comply with data‑security standards.
• Reliable, flexible, and trustworthy with a strong attendance record.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Experience in the group savings and retirement product space.
• Knowledge of Genesys Cloud CX or similar contact‑center platforms.
• Experience working in a remote or virtual team environment.
• Previous exposure to insurance or financial services industry.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills. We value:

• Strong interpersonal skills with the ability to build rapport quickly.
• Analytical thinking and problem‑solving aptitude.
• Initiative and a proactive approach to continuous improvement.
• Compliance with standards, deadlines, and service‑level agreements (SLAs).
• Quality‑focused mindset, responsible, organized, and able to prioritize tasks.
• Excellent organizational skills and ability to manage multiple concurrent priorities.
• Adaptability to changing processes, policies, and technology.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Service Representative, you will:

• Receive paid, structured onboarding and continuous training programs that cover product knowledge, customer‑experience best practices, and advanced communication techniques.
• Have access to a mentorship program that pairs you with seasoned experts in the savings and retirement domain.
• Be eligible for internal career pathways, including roles in Customer Success, Product Support, and Operations Management.
• Participate in cross‑functional projects that expose you to new technologies, data analytics, and process improvement initiatives.
• Benefit from a culture that rewards innovation, collaboration, and high performance.

Work Environment & Culture

This role is fully remote, allowing you to work from anywhere while maintaining a healthy work‑life balance. We offer:

• Flexible scheduling – minimum 20 hours per week, with the option to work up to 37.5 hours as needed.
• A dynamic, inclusive team that values diverse perspectives and encourages open communication.
• A supportive manager who provides clear guidance, regular feedback, and opportunities for professional growth.
• A culture that prioritizes people first, continuous learning, and collaborative success.

Compensation & Benefits

Hourly Rate: $20–$22 CAD (based on qualifications and experience)

Benefits Package (after 3–6 months of employment)

• Paid sick days (2 days after 3 months).
• Paid holidays and two weeks of vacation.
• Group insurance coverage.
• RRSP program participation.
• Computer equipment provided for remote work.
• Paid training and quick onboarding.
• No sales or solicitation responsibilities.

Physical & Work Requirements

• Remote work – you will be required to work from a quiet, dedicated workspace.
• Ability to sit for extended periods and type at least 30–40 words per minute.
• Typical schedule: 37.5 hours per week, Monday to Friday, with day/evening shifts (8 AM–8 PM rotation). Overtime may be offered on occasion.
• No travel required.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

Apply to this job

EEO & Diversity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, national origin, religion, pregnancy, marital status, gender identity, age, disability, or veteran status. Our hiring practices comply with all applicable federal, state, and local laws.

Privacy & Security Commitment

We respect your privacy and are dedicated to protecting any personal data you share with us. brighthush never asks candidates to pay any fees during the hiring process. If you receive any request for payment, please verify the authenticity by contacting us directly at [email protected] or through our official website. Only communications from our official channels should be trusted.

Final Note

At brighthush, we are building the future of work by empowering people to deliver exceptional customer experiences. If you are passionate about helping participants navigate their savings and retirement journeys, we encourage you to apply today and become part of our innovative, people‑first culture.

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