Seasonal Remote Customer Experience Champion – Sustainable Fashion Trailblazer & Brand Ambassador at brighthush – Georgia (Part‑Time, Flexible Hours)

Welcome to brighthush – Where Purpose Meets Style

brighthush is more than a clothing label; it’s a global movement that redefines what it means to dress with conscience. Since our founding in 2009, we have relentlessly pursued a vision of a cleaner, more circular future—making eco‑friendly apparel accessible to everyone, everywhere. From our Los Angeles manufacturing hub to our worldwide retail network, every product is crafted with the planet in mind, earning us recognition from industry leaders and top‑tier media outlets alike.

Our bold ambition is simple yet audacious: become Climate Positive by 2025, achieve full Circularity by 2030, and inspire the entire fashion ecosystem to follow suit. We’ve already earned accolades for our carbon‑neutral operations, cutting‑edge sustainable manufacturing, and unwavering commitment to transparency. Whether it’s swimwear, sleepwear, or accessories, each item carries the promise of responsible sourcing, reduced waste, and a brighter future.

At brighthush, we believe that the heart of our success lies in the people who bring our vision to life. We cultivate an inclusive culture where creativity thrives, collaboration is the norm, and every team member feels empowered to grow, innovate, and belong. Join us on this exciting journey and help shape the future of fashion.

Why This Role Matters

As a Customer Experience Champion, you are the living embodiment of our brand promise. You’ll be the first point of contact for customers discovering sustainable style for the first time, and the trusted guide for loyal advocates who want to deepen their relationship with brighthush. Your work directly influences customer satisfaction, repeat purchase rates, and the overall perception of our brand in a crowded marketplace.

In a world where consumers are increasingly conscious of their environmental impact, the customer experience is a powerful differentiator. By delivering seamless, personalized, and memorable interactions, you help turn casual shoppers into lifelong ambassadors who champion our mission.

Key Responsibilities

• Customer Interaction Excellence: Respond to inquiries across email, chat, text, and social media with speed, clarity, and a genuine tone that reflects brighthush’s brand voice.
• Order Management: Process orders, track shipments, and resolve fulfillment issues while maintaining meticulous records in our CRM.
• Product Knowledge: Stay up‑to‑date on new releases, material sourcing, and sustainability initiatives to educate and inspire customers.
• Feedback Loop: Capture and analyze customer sentiment, escalating trends to relevant departments for continuous improvement.
• Community Building: Foster a sense of belonging by engaging with customers on social platforms, encouraging brand advocacy.
• Process Improvement: Identify bottlenecks in the customer journey and propose data‑driven solutions.
• Team Collaboration: Work closely with cross‑functional teams to align on product launches, promotions, and seasonal campaigns.

Daily Workflow Snapshot

Each day begins with a quick sync on the Shift Huddle—a 15‑minute stand‑up where we review key metrics, share win stories, and flag any urgent issues. From there, you’ll dive into a mix of live chat, email, and social media tickets, ensuring every customer feels heard and valued. Mid‑shift, you’ll review order status updates, coordinate with the fulfillment team, and update the Customer Experience Dashboard with real‑time insights.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 1–2 years of customer service experience, preferably in e‑commerce.
• Proficiency with customer support platforms (e.g., Zendesk, Intercom) and CRM systems.
• Strong written and verbal communication skills in English.
• Ability to work independently while collaborating with remote teammates.
• Comfortable with flexible scheduling, including evenings, weekends, and holidays.

Preferred Qualifications

• Prior experience on an e‑commerce customer service team.
• Familiarity with sustainability‑focused brands or initiatives.
• Knowledge of basic inventory and order management systems.
• Experience with data analytics tools (e.g., Google Analytics, Tableau).

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help and delight customers.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Data Literacy: Comfortable interpreting metrics and using data to drive decisions.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Collaboration: Works seamlessly with cross‑functional teams across time zones.
• Tech Savvy: Quick to learn new tools and platforms.

Career Growth & Learning

We believe in investing in our people. As a Customer Experience Champion, you’ll gain exposure to multiple facets of the business—merchandising, operations, product development, and marketing. This cross‑functional experience positions you for future roles in:

• Customer Success Management
• Product Development & Design
• Operations & Supply Chain
• Marketing & Brand Strategy
• Leadership & Team Management

We offer ongoing training, mentorship, and professional development programs to help you grow your skill set and advance your career within brighthush. Whether you’re looking to deepen your expertise in customer experience or pivot to a new domain, we’ll support your journey.

Work Environment & Culture

At brighthush, we celebrate diversity, equity, and inclusion. We’re committed to building a team that reflects the world we aspire to create. Every voice matters, and we provide the resources and support for you to thrive.

We foster a collaborative environment where ideas flow freely, and innovation is rewarded. Whether you’re brainstorming new product lines, refining customer journeys, or exploring sustainability initiatives, your contributions will shape the future of fashion.

Compensation & Perks

We value transparency and equity. For this role, the anticipated hourly wage ranges from $17.60 to $18.65, adjusted for location, experience, and skill set. In addition, you may be eligible for an annual discretionary bonus tied to company performance, departmental goals, and personal contributions.

Our total rewards package includes competitive benefits, perks, and growth opportunities that enhance your overall compensation:

• Employer‑sponsored private medical, dental, and vision insurance.
• Commuter benefits to support travel to and from work.
• Competitive paid time off: vacation, sick leave, and company holidays.
• Retirement planning support, including ESG‑aligned investment options.
• Global collaboration: work with teammates in Los Angeles, New York, London, and across our worldwide retail network.
• Fertility care support through brighthush, with up to $5,000 USD reimbursement after one year of employment.
• Annual community donation matching to support causes you care about.
• Exclusive clothing discounts, culture events (e.g., Ref Values week), and volunteer time off.

Availability & Schedule

We’re hiring for seasonal roles during our next peak season. Flexibility is key: you’ll need to cover evenings, weekends, and holidays to support our customers when demand spikes. Part‑time candidates can work 8–29 hours per week, with occasional weekend shifts.

Top performers may be invited to extend their contract into the next season or transition into a permanent role on our core team, depending on business needs and individual performance.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re becoming part of a movement that’s reshaping the fashion industry. You’ll:

• Work for a brand that’s recognized for its sustainability leadership.
• Collaborate with passionate, purpose‑driven teammates.
• Enjoy a flexible, remote work environment that respects your life outside of work.
• Benefit from a comprehensive rewards package that supports your health, well‑being, and future.
• Make a tangible impact on customers’ lives and the planet.

Ready to Apply?

If you’re excited about delivering world‑class customer experiences, passionate about sustainable fashion, and eager to grow with a forward‑thinking brand, we want to hear from you. Apply today and help us bring sustainable style to the world—one customer at a time.

brighthush is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Need accommodations during the application or interview process? Let us know—we’re here to support you every step of the way.

Still unsure? We understand that many talented individuals hesitate to apply if they don’t meet every single requirement. At brighthush, we value growth over perfection. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t fully excite you, consider exploring our general application for other opportunities.

Want more inspiration? Check out our sustainability initiatives, industry recognitions, and thought leadership pieces on brighthush’s website.

Originally posted on brighthush.