Senior Enterprise Customer Success Manager – AEC Industry – Championing Adoption, Retention, Expansion, and Strategic Partnerships for High‑Value Clients at brighthush

About brighthush

brighthush is a trailblazing SaaS company that is redefining the Architecture, Engineering & Construction (AEC) landscape. By marrying cutting‑edge data analytics, cloud‑native collaboration tools, and AI‑driven insights, we empower design studios, engineering consultancies, and construction enterprises to accelerate project delivery, mitigate risk, and unlock unprecedented value for every stakeholder. Our mission is simple yet bold: to make every AEC project smarter, faster, and more cost‑effective through technology that works as hard as the people who use it.

Founded by industry veterans who have spent decades on the front lines of construction, brighthush blends deep domain expertise with an unwavering focus on customer success. We are not just a software vendor; we are a strategic partner that grows alongside our clients, celebrating their milestones and turning challenges into opportunities.

Why This Role Matters

As the Senior Enterprise Customer Success Manager for our AEC portfolio, you will be the linchpin that transforms strategic accounts into long‑term, high‑value partnerships. You will own the entire customer lifecycle—from onboarding to renewal—and drive the adoption of our platform across executive, operational, and technical stakeholders. Your influence will directly impact net revenue retention (NRR), customer satisfaction, and the overall success of brighthush’s most critical accounts.

Key Responsibilities

• Strategic Account Leadership – Own a portfolio of the most complex and high‑potential AEC clients, building deep relationships with C‑suite executives, project managers, and technical leads.
• Adoption & Expansion Champion – Drive platform adoption through consultative selling, uncovering upsell opportunities, and ensuring customers realize measurable ROI.
• Customer Health Stewardship – Maintain a real‑time view of customer status, satisfaction, and risk. Use data to forecast churn, identify at‑risk accounts, and craft proactive retention strategies.
• Program & Project Management – Lead the development of strategic success plans, project roadmaps, and quarterly business reviews (QBRs). Coordinate cross‑functional resources to deliver on commitments.
• Thought Leadership & Advocacy – Serve as the voice of the customer within brighthush, translating industry trends and client feedback into product enhancements and best‑practice guides.
• Mentorship & Team Development – Coach junior success managers, fostering a culture of continuous improvement and customer‑centric thinking across the team.
• Revenue Growth & Forecasting – Identify expansion opportunities, negotiate contracts, and contribute to the annual sales pipeline. Deliver accurate forecasts and update the executive team on progress.
• Cross‑Functional Collaboration – Partner with Sales, Product, Engineering, and Support to resolve complex issues, prioritize feature requests, and ensure seamless delivery.
• Travel & Client Engagement – Travel 25‑30% of the time to meet clients, attend industry events, and conduct on‑site workshops.

Essential Qualifications

• 8+ years of experience in Customer Success, Account Management, or Enterprise Sales within a B2B SaaS environment.
• 5+ years managing enterprise or strategic accounts, with a proven track record of driving adoption, renewals, and expansion.
• Deep familiarity with the AEC vertical – understanding of project lifecycle, procurement, and construction technology.
• Strong negotiation, presentation, and communication skills, with the ability to influence at the C‑level.
• Proficiency in Salesforce and customer success platforms such as ChurnZero, Gainsight, or similar.
• Demonstrated ability to manage multiple priorities, deliver results under tight deadlines, and thrive in a fast‑paced environment.
• Bachelor’s degree preferred; equivalent experience will be considered.
• Willingness to travel 25‑30% of the time.

Preferred Qualifications

• Experience with ERP or CRM solutions in the AEC space.
• Background in architecture, engineering, or construction consulting.
• Prior success in a high‑growth SaaS company with a focus on customer‑centric metrics.

Core Competencies & Skills

• Strategic Thinking – Ability to see the big picture, anticipate market shifts, and align customer goals with brighthush’s roadmap.
• Relationship Building – Proven track record of building trust with diverse stakeholders, from executives to end users.
• Data‑Driven Decision Making – Comfortable using analytics to measure success, identify trends, and recommend actions.
• Problem Solving – Quick to diagnose issues, develop creative solutions, and execute with urgency.
• Collaboration & Influence – Works seamlessly across departments, driving consensus and delivering on commitments.
• Customer Advocacy – Passionate about championing the customer’s voice and ensuring their success fuels brighthush’s growth.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a global team of success professionals.
• Lead cross‑functional initiatives that shape product strategy, go‑to‑market plans, and customer experience programs.
• Participate in executive leadership meetings, influencing company direction and strategy.
• Access continuous learning through internal training, industry conferences, and certifications in SaaS, AEC, and customer success best practices.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Company Culture

brighthush thrives on a culture that blends teamwork, customer focus, and relentless drive. Our values guide every decision:

• We are a Team. Collaboration across departments and geographies is the foundation of our success.
• We are Customer‑Focused. Every product, process, and conversation centers on delivering value to our clients.
• We are Driven. We set ambitious goals and pursue them with passion and perseverance.
• We Own Our Success. Every employee has a stake in the company’s outcomes and is empowered to act.
• We Do the Right Thing and Have Fun. Integrity, transparency, and a sense of humor make our workplace vibrant.

Our remote‑first approach offers flexibility, while regular in‑office gatherings and industry events foster connection and innovation. You’ll find a supportive environment that values work‑life balance, continuous improvement, and personal growth.

Compensation & Benefits

Base Salary: $116,450 – $141,750 per year, commensurate with experience and performance. Commission & Incentives: Earn competitive commissions tied to expansion, renewal, and NRR targets. Equity: Eligible for employee equity packages that align your success with the company’s long‑term growth. Benefits: Comprehensive health, dental, and vision plans; 401(k) with company match; generous paid time off; flexible work arrangements; and access to wellness programs. Professional Development: Reimbursement for certifications, conferences, and courses that enhance your expertise.

How to Apply

Ready to make an impact? If you are a seasoned customer success leader with a passion for the AEC industry and a track record of driving adoption and expansion, we want to hear from you. Join brighthush and help shape the future of construction technology while building lasting relationships with the industry’s most influential organizations.

Submit your application through our careers portal or contact our recruiting team directly. We look forward to exploring how your expertise can elevate our clients’ success and accelerate brighthush’s growth.