Seasonal Remote Customer Experience Specialist – Champion Guest Delight, Drive Technological Innovation, and Shape the Future of Hospitality Solutions at brighthush – Full‑Time, No Prior Experience Required

About brighthush

brighthush is a trailblazer in hospitality technology, redefining how hotels, resorts, and travel partners create unforgettable guest experiences. With a portfolio that spans managed IT, high‑speed internet, cutting‑edge telephony, and cloud‑based contact‑center platforms, we empower hospitality professionals to focus on what truly matters: crafting moments that guests will cherish for a lifetime. Our solutions are engineered for reliability, scalability, and forward‑thinking innovation, ensuring that every touchpoint in the guest journey is seamless, personalized, and tech‑enabled.

Founded on the belief that technology should serve people, not the other way around, brighthush partners with businesses worldwide to deliver solutions that are as intuitive as they are powerful. Whether you’re a seasoned industry veteran or just starting your career, you’ll find a dynamic environment where creativity meets impact, and where your contributions help shape the future of hospitality.

Why brighthush is the Ideal Place to Grow Your Career

• Remote‑First Culture – Work from any location across Canada, supported by a quiet workspace and reliable internet. Our virtual environment is designed to foster collaboration, creativity, and work‑life balance.
• Competitive Compensation – Earn a base salary of CAD 34,112 per year, complemented by performance bonuses and equity opportunities that reward your impact.
• Comprehensive Benefits – Health, dental, vision, flexible paid time off, professional development stipend, and wellness programs that support your physical and mental well‑being.
• Unlimited Learning & Development – Access workshops, webinars, industry conferences, and certification programs at no cost, ensuring you stay ahead of industry trends.
• Inclusive & Collaborative Environment – Regular virtual town halls, team‑building activities, and open‑door communication channels keep everyone connected and engaged.
• Clear Career Pathways – From entry‑level support to senior roles, team leadership, technical support, account management, or product development, we provide a roadmap for your professional growth.

Role Overview

As a Remote Customer Experience Specialist, you will be the first line of communication for our hospitality partners. Your role blends customer service excellence with strategic insight, ensuring that every interaction reflects brighthush’s commitment to quality and innovation. You will be the voice that turns a simple inquiry into a memorable experience, the advocate that turns challenges into opportunities, and the bridge that connects our partners to the full power of our technology stack.

Key Responsibilities in Detail

• Customer Interaction Excellence – Serve as the voice of brighthush, ensuring every partner interaction reflects our commitment to quality and service. Respond promptly and professionally to inquiries via phone, email, and chat, maintaining a friendly yet professional tone.
• Issue Resolution & Escalation Management – Diagnose and resolve technical or service issues, escalating to specialized teams when necessary while maintaining clear communication with the client. Document all steps taken and follow up to confirm resolution.
• Data Integrity & Reporting – Keep the CRM and other data systems accurate, generating regular reports that highlight trends, opportunities, and areas for improvement. Use data to inform proactive outreach and upsell strategies.
• Process Improvement Advocacy – Identify bottlenecks in support workflows and propose solutions that enhance efficiency and customer satisfaction. Collaborate with cross‑functional teams to implement best practices.
• Product Knowledge Champion – Stay current on all brighthush products and services, translating technical details into clear, actionable insights for partners. Provide feedback to product teams on feature requests and pain points.
• Calendar & Appointment Management – Manage client calendars, book reservations, and schedule service appointments with precision, ensuring no conflicts and optimal resource utilization.
• Upsell & Cross‑Sell Opportunities – Identify and communicate relevant upgrades and additional services that align with partner needs, driving revenue growth while enhancing partner satisfaction.
• Compliance & Quality Assurance – Adhere to company policies, quality standards, and compliance requirements, ensuring all interactions meet regulatory and internal guidelines.

Essential Qualifications

• Education – High school diploma or equivalent. A commitment to continuous learning is highly valued.
• Communication Skills – Strong written and verbal communication skills in English, with the ability to convey complex information in a clear, concise manner.
• Technical Proficiency – Proficiency with brighthush and brighthush; comfortable navigating web‑based applications and basic troubleshooting.
• Remote Work Setup – Reliable high‑speed internet connection and a dedicated quiet workspace to maintain productivity and confidentiality.
• Legal Eligibility – Legally entitled to work in Canada and able to pass a standard criminal record check.
• Time Management – Excellent time‑management skills and the ability to multitask in a remote setting, prioritizing tasks and meeting deadlines.

Preferred Qualifications

• Previous experience in a customer service or call‑center role, preferably in a B2B environment.
• Experience in the hospitality or travel industry, understanding the unique challenges and opportunities of the sector.
• Familiarity with CRM platforms such as brighthush, brighthush, or similar tools.
• Basic understanding of IT or telephony concepts, enabling faster issue resolution and collaboration with technical teams.
• Multilingual abilities (French, Spanish, or other languages) to support a diverse partner base.

Skills & Competencies

• Customer‑First Mindset – A genuine desire to help and a passion for delivering exceptional service.
• Problem‑Solving & Analytical Skills – Ability to diagnose issues quickly, think critically, and propose effective solutions.
• Adaptability – Thrive in a fast‑moving environment with changing priorities and evolving technology.
• Attention to Detail – Commitment to accuracy in data entry, documentation, and communication.
• Team Collaboration – Strong collaboration skills, working effectively with cross‑functional teams in a virtual setting.
• Self‑Motivation – Ability to work independently, set goals, and maintain high performance without constant supervision.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Specialist, you’ll have the chance to:

• Progress into senior support roles or team leadership positions, taking on greater responsibility and influence.
• Transition into technical support, account management, or product development, leveraging your deep understanding of partner needs.
• Participate in cross‑functional projects that shape the future of hospitality tech, collaborating with engineering, marketing, and sales teams.
• Attend workshops, webinars, and industry conferences at no cost, staying current on the latest trends and best practices.
• Earn certifications in customer service, CRM, or hospitality operations, enhancing your professional credentials.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere in Canada, as long as you have a quiet workspace and reliable internet. We foster a culture of transparency, continuous improvement, and mutual respect. Regular virtual town halls, team‑building activities, and open‑door communication channels keep everyone connected and engaged. We celebrate diversity, encourage innovation, and reward initiative, ensuring that every team member feels valued and empowered to contribute.

Compensation, Perks & Benefits

While the base salary for this role is CAD 34,112 per year, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision coverage for you and your family.
• Flexible paid time off and holidays, allowing you to recharge and maintain work‑life balance.
• Professional development stipend to support courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Performance‑based bonuses and incentive plans that reward your impact.
• Equity or stock‑option opportunities for long‑term employees, aligning your success with the company’s growth.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your passion for customer service can help us elevate the hospitality experience worldwide.

Apply to this job

Closing Statement

At brighthush, we’re redefining how technology supports the hospitality industry. If you’re eager to make a tangible impact, thrive in a remote environment, and grow alongside a passionate team, we want to hear from you. Apply today and help us create unforgettable guest experiences for hotels, resorts, and travel partners around the globe.