Remote Cannabis Customer Service Representative – Full‑Time, High‑Impact Role in the Growing Legal Cannabis Industry

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that is redefining the way consumers interact with the legal cannabis market. With a focus on transparency, compliance, and exceptional service, we empower retail partners and end‑users alike to navigate the evolving landscape with confidence. Our mission is simple: to create a seamless, trustworthy experience that connects people to the products and information they need, while upholding the highest standards of safety and regulatory adherence.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of a thriving industry. When you join our remote team, you’ll be part of a culture that values innovation, continuous learning, and personal growth. We offer:

• Competitive base pay plus performance bonuses
• Flexible scheduling with full‑time coverage across multiple time zones
• Comprehensive health, dental, and vision benefits (for eligible employees)
• Unlimited paid time off and a generous holiday calendar
• DailyPay and other financial wellness tools
• Access to a curated library of industry training, certifications, and webinars
• Regular team‑building events, virtual coffee chats, and a vibrant online community

Key Responsibilities

As a Remote Cannabis Customer Service Representative, you will be the frontline voice of brighthush, ensuring that every interaction reflects our commitment to quality and compliance. Your day‑to‑day tasks will include:

• Handling inbound and outbound customer inquiries via phone, email, and live chat
• Providing accurate product information, order status updates, and troubleshooting assistance
• Documenting all customer interactions in our CRM with precision and clarity
• Researching product details, regulatory changes, and internal policies to answer complex questions
• Escalating unresolved issues to the appropriate specialist teams while maintaining a positive customer experience
• Maintaining a high level of professionalism and empathy, even during peak call volumes
• Participating in continuous improvement initiatives, such as process reviews and knowledge‑base updates
• Adhering to all compliance guidelines, data‑privacy regulations, and company policies

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skill, and a passion for the cannabis industry:

• High school diploma or equivalent (college coursework or a degree is a plus)
• Minimum of one year of customer‑service experience in a call or contact center environment
• Strong verbal and written communication skills in English; bilingual Spanish is highly desirable
• Proficiency with Microsoft Windows, including the ability to navigate multiple applications and browser tabs simultaneously
• Excellent active‑listening skills and a knack for problem‑solving under pressure
• Comfort with learning new technologies and adapting to evolving software tools
• Reliable, consistent attendance and punctuality in a remote setting
• Knowledge of the legal cannabis industry (preferred but not mandatory)

Preferred Qualifications

These additional attributes will set you apart and accelerate your success at brighthush:

• Experience working in the cannabis or related regulated industry (dispensary, cultivation, or wholesale)
• Familiarity with compliance frameworks such as the Cannabis Compliance Act or state‑specific licensing requirements
• Prior experience with CRM platforms (e.g., Zendesk, Freshdesk, or Salesforce)
• Background in sales or upselling within a customer‑service context
• Demonstrated ability to work independently while maintaining strong collaboration with remote teammates

Skills & Competencies

Success in this role hinges on a combination of technical and soft skills:

• Customer‑centric mindset with a genuine desire to help
• Strong time‑management and organizational abilities
• Adaptability to changing priorities and fast‑paced environments
• High emotional intelligence and conflict‑resolution aptitude
• Data‑driven mindset: comfortable using metrics to track performance and identify improvement areas
• Tech‑savvy: quick to master new software, troubleshoot basic hardware issues, and maintain a secure workspace

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Remote Cannabis Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your ramp‑up
• Regular performance reviews and personalized development plans
• Cross‑functional training in product knowledge, compliance, and sales techniques
• Opportunities to transition into specialized roles such as Compliance Analyst, Product Specialist, or Team Lead
• Industry certifications (e.g., Certified Cannabis Professional) through sponsored courses
• Leadership development workshops and networking events with industry experts

Work Environment & Culture at brighthush

Even though you’ll be working from home, you’ll feel connected to a vibrant, inclusive community:

• Weekly virtual town halls where leadership shares updates and celebrates wins
• Monthly “Ask Me Anything” sessions with senior executives and product managers
• Peer‑to‑peer recognition programs that highlight outstanding customer‑service moments
• Open‑door communication channels for ideas, feedback, and continuous improvement
• Commitment to diversity, Apply for this job