Senior Customer Success Manager – Enterprise Restaurant Technology & POS Solutions, Remote – Drive Growth & Innovation at brighthush

About brighthush

For more than four decades, brighthush has been a trailblazer in the restaurant technology arena, empowering culinary brands worldwide to forge lasting connections with their guests. Our portfolio of cutting‑edge software and hardware delivers seamless point‑of‑sale, digital ordering, loyalty, and back‑office experiences that fuel growth for over 100,000 restaurants in more than 110 countries. At brighthush, we live by the “Better Together” ethos, uniting industry‑leading solutions into a single, unified customer experience platform that simplifies operations, amplifies revenue, and elevates guest satisfaction.

Why Join brighthush?

As a global leader, brighthush offers a dynamic, collaborative environment where innovation meets impact. You’ll work alongside passionate teams in Sales, Support, Product, Engineering, and Professional Services to shape the future of restaurant technology. Our culture champions continuous learning, data‑driven decision making, and a commitment to diversity, equity, and inclusion. Whether you’re a seasoned customer success veteran or a rising star, brighthush provides the resources, mentorship, and career pathways to help you thrive.

Position Overview

As a Senior Customer Success Manager for Point of Sale & Back‑of‑House at brighthush, you will own relationships with some of our largest and most strategic enterprise restaurant customers. This is not a reactive role; it’s a proactive partnership where you anticipate needs, translate customer goals into actionable plans, and mobilize cross‑functional teams to deliver measurable value. You’ll build executive relationships, develop account strategies, navigate complex challenges, identify growth opportunities, and ensure customers experience tangible ROI from their partnership with brighthush.

Key Responsibilities

• Strategic Partnership: Serve as the primary advocate for a portfolio of large enterprise restaurant customers throughout the entire customer lifecycle.
• Account Planning: Build and maintain comprehensive account plans that align with customer goals, priorities, and pain points. Mobilize the right internal teams to drive progress.
• Executive Engagement: Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with senior stakeholders across Operations, IT, and Finance, ensuring alignment and uncovering new opportunities.
• Health & Adoption Monitoring: Track customer health scores, adoption metrics, and usage patterns to proactively identify risks and opportunities before they impact renewal or churn.
• Cross‑Functional Collaboration: Navigate complex customer challenges by coordinating with Support, Professional Services, Product, and Engineering to deliver timely, effective solutions.
• Growth & Expansion: Identify expansion opportunities across locations, modules, and products in partnership with Sales and Account Management, driving upsell and cross‑sell initiatives.
• Renewal & Forecasting: Own renewal forecasting, account health dashboards, and stakeholder mapping to ensure accurate pipeline visibility.
• Product Evangelism: Become a trusted subject‑matter expert on brighthush’s POS and back‑office solutions, and articulate their value to customers and internal stakeholders.
• Voice of the Customer: Capture and communicate customer insights back to product and engineering teams, influencing roadmap and feature prioritization.

Essential Qualifications

• 4+ years of experience in Customer Success, Account Management, or a similar customer‑facing role within SaaS or enterprise software.
• Proven track record of owning complex, strategic enterprise relationships with multiple stakeholders.
• Experience building relationships with executive‑level customers and leading meaningful business reviews.
• Strong ability to understand customer goals and translate them into strategic account plans that drive value, retention, and growth.
• Technical fluency in restaurant technology, POS, payments, and back‑office environments (no need to be a solution architect).
• Excellent ownership, problem‑solving, communication, and cross‑functional collaboration skills.
• Comfort operating in an evolving environment where the path forward is not always clearly defined.

Preferred Qualifications

• Experience in restaurant technology, retail, or hospitality technology backgrounds.
• Familiarity with POS systems, payment processing, and back‑office workflows.
• Prior experience in a high‑growth, fast‑paced startup or scale‑up environment.
• Demonstrated ability to influence senior stakeholders and drive consensus across multiple teams.
• Knowledge of data analytics tools (e.g., Tableau, Power BI) to derive insights from customer usage data.

Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Stakeholder Management & Influence
• Data‑Driven Decision Making
• Project & Program Management
• Excellent Written & Verbal Communication
• Adaptability & Resilience
• Team Collaboration & Leadership

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Mentorship programs with senior leaders across the organization.
• Regular training on industry trends, product updates, and soft‑skill development.
• Opportunities to lead cross‑functional initiatives and high‑impact projects.
• Clear career pathways within Customer Success, Product Management, Sales, and Engineering.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Culture

brighthush embraces a hybrid, remote‑first culture that values flexibility, collaboration, and innovation. Our teams are distributed across the United States, including New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, and Illinois. We celebrate diversity, encourage open dialogue, and foster an environment where every voice is heard. Our “Better Together” philosophy means you’ll collaborate with talented professionals from all disciplines, driving shared success and collective impact.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity options. Our comprehensive benefits package includes:

• Health, dental, and vision insurance (including telehealth services).
• 401(k) plan with company match.
• Generous paid time off and flexible vacation policy.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Employee referral bonuses and recognition programs.

Interview Process

Our interview journey is designed to be transparent, collaborative, and respectful of your time:

• Interview #1: Video interview with the Talent Acquisition Team.
• Interview #2: Video interview with the Hiring Manager via MS Teams.
• Interview #3: Video interview with a peer team member via MS Teams.
• Interview #4: Video interview with Customer Experience Leadership via MS Teams.

Equal Opportunity Statement

brighthush is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require accommodations to complete a job application, pre‑employment testing, a job interview, or otherwise participate in the hiring process, please contact [email protected]. For more information about your EEO rights as an applicant, visit the U.S. Department of Labor’s website.

Ready to Join brighthush?

If you’re a proactive, customer‑focused leader who thrives in a fast‑paced, evolving environment, we want to hear from you. Bring your passion for technology, your strategic mindset, and your commitment to delivering exceptional customer experiences to brighthush. Together, we’ll shape the future of restaurant operations and create lasting value for our partners.