Seasonal Remote Customer Service Agent – Frontline Brand Voice & Problem Solver for brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on innovation, quality, and a relentless commitment to service excellence. With a digital‑first mindset and a culture that celebrates creativity, resilience, and teamwork, brighthush empowers its people to grow, learn, and make a real impact on the lives of our customers. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters and your contributions shape the future of the brand.

Position Overview

We are looking for a dedicated Seasonal Remote Customer Service Agent to join our vibrant team in Adairsville, GA. This role is fully remote, allowing you to work from the comfort of your own home while delivering world‑class support to brighthush customers. The position requires a minimum commitment of 16 hours per week, with at least 4 hours per shift, and flexibility to pick up additional hours during peak periods. Shifts are scheduled in two primary windows: 7:00 AM – 2:00 PM and 12:00 PM – 7:00 PM Central Standard Time.

New hires will complete onboarding and equipment pickup in person at our Adairsville warehouse (400 International Parkway, Adairsville, GA 30103) before beginning their remote work. The role starts on November 16th, 2026, and includes an intensive two‑week training program—25 hours of training each week—to ensure you are fully equipped to provide exceptional service.

Key Responsibilities

• Customer Interaction Excellence: Promptly answer inbound calls, emails, and chat inquiries, delivering a friendly, professional, and solution‑focused experience that exceeds customer expectations.
• Product & Order Expertise: Provide accurate information on product features, pricing, promotions, and availability; guide customers through the ordering process over the phone.
• Problem Solving & Escalation: Resolve issues such as defective items, lost orders, and refunds with empathy and efficiency; know when to elevate complex cases to higher tiers.
• Website Navigation Support: Assist customers in navigating the brighthush website, troubleshooting login issues, and locating product information.
• Order Tracking & Adjustments: Track shipments, process price adjustments, and issue shipping credits as needed.
• Data Accuracy & Compliance: Capture and maintain accurate customer data in our CRM; adhere to all company policies, procedures, and compliance standards.
• Performance Metrics: Meet or exceed key performance indicators such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Continuous Learning: Participate in ongoing training, role‑playing exercises, and skill‑enhancement sessions to stay current with product updates and service best practices.
• Team Collaboration: Work closely with teammates and supervisors to achieve departmental goals and maintain a positive, supportive work environment.

Essential Qualifications

• High school diploma or equivalent (relevant work experience considered).
• Minimum of 1 year of inbound call center or customer service experience.
• Strong teamwork, organizational, and multitasking abilities.
• Excellent verbal communication skills and a professional phone presence.
• Typing speed of at least 40 words per minute.
• Proficiency with computers, web navigation, and system toggling.
• Authorization to work in the United States without sponsorship.
• Successful completion Apply for this job