Seasonal Remote Customer Service Agent – High‑Impact Sales & Retention Specialist for brighthush Pest Control

About brighthush

brighthush is a global leader in pest management, dedicated to protecting homes, businesses, and communities from the invisible threats that compromise health, safety, and peace of mind. With a legacy spanning over a century, brighthush has built a reputation for excellence, innovation, and unwavering customer focus. Our remote Customer Contact Center is the beating heart of that reputation, delivering world‑class service to millions of customers across the United States.

Why Join brighthush?

At brighthush, we believe that every customer interaction is an opportunity to build trust, create value, and make a lasting impact. As a Seasonal Remote Customer Service Agent, you will be part of a high‑energy, collaborative team that thrives on challenge and celebrates success. We offer:

• Competitive Compensation: Starting at $16.73 per hour plus a 3% sales commission on upsells.
• Growth Opportunities: High performers may transition to full‑time roles as business needs evolve.
• Comprehensive Benefits: 401(k) plan with company match, employee stock purchase plan, health, dental, and vision coverage (for eligible employees).
• Flexible Work Environment: Fully remote, with the freedom to work from your home office.
• Continuous Learning: A four‑week intensive training program, ongoing coaching, and access to a wealth of resources.
• Community Impact: Volunteer initiatives that give back to neighborhoods, ensuring safe and healthy living spaces for all.

Key Responsibilities

As a Seasonal Remote Customer Service Agent, you will be the frontline advocate for brighthush’s customers during peak season. Your role will involve:

• Customer Engagement: Handle inbound and outbound calls, chats, and emails, providing timely, accurate, and empathetic support.
• Retention & Upsell: Identify opportunities to renew services, cross‑sell additional protection plans, and recommend tailored solutions that meet each customer’s unique needs.
• Relationship Management: Build rapport with customers, ensuring a seamless experience that reflects brighthush’s commitment to quality and professionalism.
• Performance Tracking: Utilize gamification tools and dashboards to monitor key metrics, celebrate achievements, and drive continuous improvement.
• Collaboration: Work closely with field technicians, sales teams, and bilingual support staff to resolve issues and share insights.
• Data Accuracy: Maintain up‑to‑date customer records in our CRM, ensuring all interactions are logged and actionable.

Essential Qualifications

• High School diploma or GED.
• 1–2 years of customer service experience, preferably in a call center or high‑volume environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and web‑based applications.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Reliable high‑speed internet connection (minimum 100 Mbps download / 50 Mbps upload).
• Private, distraction‑free home office space.
• Completion of a Culture Index assessment and a computer skills assessment.

Preferred Qualifications

• Experience in sales or upselling within a customer‑centric role.
• Bilingual proficiency (English/Spanish) to support a diverse customer base.
• Previous exposure to pest control or related industries.
• Demonstrated ability to thrive in a fast‑paced, results‑driven environment.

Skills & Competencies

• Customer‑First Mindset: Empathy, active listening, and problem‑solving skills.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Adaptability: Ability to handle high call volumes and shifting priorities.
• Tech Savvy: Comfortable navigating multiple software platforms and learning new tools quickly.
• Team Player: Collaborative spirit, willingness to share best practices, and support peers.
• Results‑Oriented: Focus on meeting and exceeding performance metrics.

Training & Development

Our four‑week training program is designed to equip you with the knowledge, skills, and confidence to excel. You will receive:

• Comprehensive onboarding covering brighthush’s mission, values, and service standards.
• Product and service deep dives to understand the full spectrum of protection plans.
• Role‑playing scenarios to refine sales techniques and customer handling.
• Gamified learning modules that make training engaging and measurable.
• Ongoing coaching and feedback from experienced supervisors.

Career Growth & Learning Opportunities

While this role is seasonal, high performers are often considered for full‑time positions as business needs evolve. At brighthush, we invest in our people through:

• Leadership development programs for aspiring managers.
• Cross‑functional training that opens doors to sales, field operations, and technical support.
• Mentorship from senior leaders who share their expertise and insights.
• Access to industry conferences, webinars, and certifications.

Work Environment & Culture

brighthush’s remote Customer Contact Center is a vibrant, high‑energy hub where innovation and collaboration thrive. Our culture is built on:

• Safety: Commitment to a safe, respectful workplace for all.
• Integrity: Honesty, transparency, and accountability in every interaction.
• Empathy: Genuine care for customers and teammates alike.
• Innovation: Continuous improvement and creative problem‑solving.
• Team Spirit: Celebrating wins together and supporting each other through challenges.

Compensation & Perks

In addition to competitive hourly pay and commission, brighthush offers:

• 401(k) plan with company match.
• Employee stock purchase plan.
• Health, dental, and vision insurance (for eligible employees).
• Paid time off and holiday pay.
• Flexible scheduling to accommodate personal commitments.
• Access to wellness resources and employee assistance programs.

How to Apply

Ready to become a brighthush Pro? Submit your application through our mobile‑friendly portal and join a team that values your talent, rewards your effort, and empowers your growth. We look forward to welcoming you aboard!