Seasonal Remote Customer Service Specialist – High‑Volume Call Center & Upselling Opportunities at brighthush

About brighthush and the Pest Management Industry

Welcome to brighthush, a global leader in pest control with a legacy spanning more than a century. Our mission is simple yet powerful: protect the places where people live, work, and play. In a world where pests can disrupt health, safety, and productivity, brighthush stands as the trusted partner for millions of households and businesses across the United States and beyond.

At brighthush, we believe that customer service is the cornerstone of our success. Whether you’re a seasoned professional or just starting your career in call‑center operations, you’ll find an environment that rewards initiative, nurtures growth, and celebrates the impact you make every day.

Why Join brighthush as a Seasonal Customer Service Agent?

We’re looking for self‑motivated, customer‑centric individuals who thrive in fast‑paced, high‑volume settings. As a Seasonal Customer Service Agent, you’ll be the first line of support for our field teams and the voice that keeps our customers coming back. Your role will combine the excitement of sales, the satisfaction of problem‑solving, and the opportunity to earn more through upselling and retention.

Key highlights of this role include:

• Fully remote work from the comfort of your home office (we provide the computer and essential equipment).
• Flexible scheduling that accommodates evenings, weekends, holidays, and peak‑season demands.
• Competitive base pay starting at $16.73 per hour plus a 3% sales commission.
• Structured four‑week training program that equips you with the skills and confidence to excel.
• Gamified performance metrics that keep engagement high and reward top performers.
• Pathway to full‑time, permanent employment based on business needs and performance.
• Comprehensive benefits package including 401(k) with company match, employee stock purchase plan, and health, dental, and vision coverage.

Key Responsibilities

As a Seasonal Customer Service Agent at brighthush, you will:

• Handle inbound and outbound calls, chats, and emails to provide exceptional service to our customers.
• Manage customer relationships by ensuring timely resolution of inquiries, complaints, and service requests.
• Identify and pursue cross‑selling and upselling opportunities to increase revenue and enhance customer satisfaction.
• Assist customers with product and service recommendations that align with their needs and budget.
• Use our advanced CRM and call‑center tools to track interactions, follow‑ups, and performance metrics.
• Participate in daily huddles and training sessions to stay updated on product knowledge and company policies.
• Maintain a professional, empathetic, and solution‑focused approach in every customer interaction.
• Contribute to a high‑energy, collaborative remote team that values safety, integrity, and innovation.

Essential Qualifications

• High school diploma or GED.
• 1–2 years of customer service experience, preferably in a call‑center environment.
• Strong verbal and written communication skills in English; bilingual skills are a plus.
• Proficiency with Microsoft Office and web‑based applications.
• Ability to manage multiple tasks, prioritize effectively, and meet performance targets.
• Excellent interpersonal skills with a genuine desire to help others.
• Reliable, self‑driven, and comfortable working in a high‑volume, fast‑paced setting.
• Completion of a Culture Index assessment and a computer assessment.
• Verification of a high‑speed internet connection (minimum 100 Mbps download/50 Mbps upload).
• Appropriate home workspace: a quiet, private or semi‑private area with a desk, chair, and adequate lighting.
• Residency within the continental United States (preferred proximity to the greater Raleigh, NC metro area).

Preferred Qualifications

• Experience in sales or upselling within a customer‑service context.
• Knowledge of pest control products and services.
• Previous exposure to gamified performance metrics.
• Familiarity with call‑center software such as NICE, Genesys, or similar platforms.
• Demonstrated ability to work independently while collaborating with a virtual team.

Skills & Competencies for Success

• Customer‑First Mindset: A passion for delivering exceptional service and building lasting relationships.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Comfortable with changing priorities and evolving processes.
• Data‑Driven Focus: Comfortable using metrics and analytics to improve performance.
• Team Collaboration: Willingness to share insights and support peers in a virtual environment.
• Time Management: Efficiently balancing multiple tasks while maintaining quality.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Seasonal Agent, you’ll gain:

• In‑depth product knowledge through our award‑winning training program.
• Sales and upselling techniques that translate into higher earnings.
• Leadership exposure by mentoring new hires and sharing best practices.
• Access to internal career pathways, including full‑time roles in sales, operations, and management.
• Continuous learning through webinars, workshops, and industry conferences.

Work Environment & Company Culture

Our remote contact center is more than a virtual office—it’s a vibrant community of professionals who share a common purpose. We foster:

• A culture of safety, ensuring every agent feels protected and respected.
• Integrity, where honesty and transparency guide every decision.
• Empathy, encouraging us to understand and address customer concerns with genuine care.
• Innovation, empowering agents to suggest improvements that enhance service delivery.
• Fun, with regular virtual team events, recognition programs, and gamified challenges.

Compensation, Perks, and Benefits

In addition to competitive hourly pay and sales commissions, brighthush offers:

• 401(k) plan with company match to help you build a secure future.
• Employee Stock Purchase Plan (ESPP) to share in the company’s growth.
• Health, dental, and vision insurance options for you and your family.
• Paid time off and holiday pay for seasonal agents.
• Flexible work schedule to accommodate personal commitments.
• Opportunity to earn bonuses based on performance and customer satisfaction metrics.

How to Apply

Ready to become a brighthush Pro? Submit your application through our mobile‑friendly portal and join a team that values your expertise and rewards your dedication. Click the link below to start your journey with brighthush today!

Apply to brighthush Seasonal Customer Service Agent

We Celebrate Diversity and Inclusion

brighthush is an Equal Opportunity Employer. We welcome candidates from all backgrounds, including veterans and individuals with disabilities. Your unique perspective enriches our team and strengthens our commitment to serving communities across the nation.