Experienced Part‑Time Customer Experience Coordinator – Retail Front‑Store Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 10,000 stores worldwide, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As part of the brighthush family, you’ll join a team that thrives on creativity, embraces change, and is committed to creating memorable shopping experiences for every customer.

Position Overview

As a Part‑Time Customer Experience Coordinator, you will be the heartbeat of our front‑store operations. You’ll lead a dynamic team of associates, ensuring that every customer interaction is prompt, courteous, and personalized. Your role will blend hands‑on customer service with strategic coaching, training, and operational oversight. Whether you’re working nights, weekends, or a flexible schedule, you’ll play a pivotal part in driving sales, fostering loyalty, and maintaining a safe, organized, and welcoming store environment.

Key Responsibilities

• Customer Service Excellence: Lead by example, engaging with customers, resolving concerns, and promoting loyalty programs to enhance the overall shopping experience.
• Team Leadership & Coaching: Mentor and train associates on front‑end principles, customer personalization, and POS operations. Assign registers, manage break schedules, and ensure coverage during peak periods.
• Operational Oversight: Maintain a clean, organized store layout, enforce merchandising standards, and prioritize tasks to meet store plans and sales goals.
• Issue Resolution: Address customer complaints swiftly, turning potential negatives into positive outcomes that reinforce brand trust.
• Compliance & Safety: Ensure adherence to labor laws, store policies, and safety protocols. Support shrink reduction initiatives and maintain a secure environment for staff and shoppers.
• Communication & Reporting: Provide accurate updates to management, set clear priorities, and deliver constructive feedback to associates.
• Continuous Improvement: Partner with store management to identify training needs, refine processes, and implement best practices that elevate customer satisfaction.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proven track record of training and developing team members.
• Flexibility to work nights, weekends, and a variety of shifts.

Preferred Qualifications

• Experience with loyalty program promotion and POS systems.
• Background in safety compliance and shrink reduction initiatives.
• Knowledge of labor regulations and store operational policies.
• Demonstrated ability to lead by example and inspire a high‑performance culture.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into repeat customers.
• Leadership & Mentorship: Ability to coach, motivate, and develop associates while fostering a collaborative team environment.
• Analytical Thinking: Use data and feedback to drive improvements in sales, customer satisfaction, and operational efficiency.
• Problem‑Solving: Resolve issues quickly and effectively, maintaining composure under pressure.
• Adaptability: Thrive in a fast‑paced retail setting with shifting priorities and seasonal demands.
• Integrity & Confidentiality: Uphold honesty, respect privacy, and maintain trust with customers and colleagues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain exposure to store operations, sales strategy, and leadership development programs. Successful coordinators often progress to full‑time store management roles, regional operations, or corporate positions in merchandising, marketing, or human resources. We offer continuous learning through on‑the‑job training, mentorship, and access to our internal e‑learning platform, ensuring you stay ahead of industry trends and sharpen your skill set.

Work Environment & Culture

brighthush fosters a vibrant, inclusive culture where every voice matters. Our stores are more than retail spaces; they’re community hubs where teamwork, creativity, and customer focus converge. You’ll work alongside passionate associates who share a commitment to excellence and a drive to exceed expectations. We celebrate achievements, encourage innovation, and provide a supportive environment that rewards hard work and dedication.

Compensation & Benefits

Pay Range: $14.75 – $15.25 per hour (based on experience and qualifications). Benefits: As a part‑time associate, you’ll enjoy a comprehensive benefits package that includes an associate discount, employee assistance program (EAP), smoking cessation support, bereavement leave, and child‑care & cell‑phone discounts. For those meeting service or hours requirements, additional benefits such as 401(k) contributions, medical/dental/vision coverage, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, disability coverage, paid parental leave, paid holidays, vacation, sick leave, auto/home insurance discounts, scholarship programs, and adoption assistance become available.

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values growth, innovation, and a commitment to excellence. We look forward to discovering how your unique talents can help us continue to delight customers and drive success across our global network.