Seasonal Remote Customer Service Agent – High‑Performance Upselling & Retention Specialist – Join brighthush’s Global Pest Control Team

About brighthush

brighthush is more than a pest control company; it is a global guardian of homes and businesses, safeguarding peace of mind for millions of customers across continents. With a proud heritage that spans over 125 years, brighthush has evolved from a local service provider into a technology‑driven industry leader. Our commitment to innovation is matched only by our dedication to integrity, empathy, and continuous learning. At the heart of our operations lies the Remote Customer Contact Center, a dynamic hub where every interaction is an opportunity to reinforce trust, solve problems, and create lasting value.

Why brighthush is the Ideal Place to Grow Your Career

When you join brighthush, you become part of a resilient, forward‑thinking organization that thrives even in challenging economic climates. Pest control is a necessity that remains in demand during recessions, giving you a stable foundation to build a rewarding career. We empower our team members with:

• Fully Equipped Remote Workstations: Every seasonal agent receives a high‑performance laptop, headset, and ergonomic accessories to ensure a productive and comfortable home office.
• Competitive Base Pay & Performance Incentives: Earn a starting rate of $16.73 per hour, complemented by a 3% commission on upsell opportunities that rewards your sales acumen.
• Clear Advancement Pathways: High performers can transition into full‑time roles, management tracks, or specialized product teams as the business expands.
• Comprehensive Benefits: 401(k) with company match, employee stock purchase plan, health, dental, and vision coverage, paid time off, and a professional development stipend.
• Culture of Giving Back: Participate in volunteer initiatives that protect communities, promote sustainability, and foster a sense of purpose.

Role Overview

As a Seasonal Remote Customer Service Agent, you will be the frontline advocate for brighthush’s valued customers during peak seasons. Your role blends inbound and outbound interactions, sales, retention, and support across multiple channels—phone, chat, and email. You will not only resolve issues but also identify opportunities to enhance customer value, driving revenue growth while maintaining the highest standards of service.

Key Responsibilities

• Handle inbound calls, chats, and emails with professionalism, empathy, and a customer‑centric mindset.
• Identify upsell and cross‑sell opportunities, leveraging product knowledge to recommend tailored solutions that meet customer needs.
• Provide timely, accurate solutions to inquiries, ensuring a seamless experience from first contact to resolution.
• Maintain accurate and up‑to‑date customer records in the CRM, ensuring data integrity and compliance with privacy standards.
• Utilize gamification tools and performance dashboards to track metrics, celebrate achievements, and drive continuous improvement.
• Collaborate with field teams and other internal stakeholders to support peak‑season operations and field‑office needs.
• Participate in ongoing training and development programs to stay current on product knowledge, industry trends, and best practices.

Essential Qualifications

• High school diploma or GED.
• 1–2 years of customer service experience, preferably in a call‑center environment.
• Strong verbal and written communication skills, with a clear, friendly, and professional tone.
• Proficiency with Microsoft Office, web‑based applications, and CRM systems.
• Ability to manage high‑volume interactions while maintaining quality and accuracy.
• Excellent interpersonal skills, with a focus on empathy, problem‑solving, and conflict resolution.
• Self‑motivated, detail‑oriented, and capable of prioritizing tasks efficiently in a fast‑paced environment.

Preferred Qualifications

• Experience in sales or upselling within a customer‑service context, with a proven track record of meeting or exceeding targets.
• Bilingual proficiency (English/Spanish) to serve a diverse customer base and enhance communication effectiveness.
• Prior exposure to gamification or performance‑tracking systems, with an understanding of how to leverage data for personal growth.
• Background in pest control or related industries (a plus, not required), providing a foundational understanding of our products and services.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to identify trends, uncover opportunities, and translate data into actionable insights.
• Adaptability: Thrive in a dynamic, evolving environment with changing priorities and customer needs.
• Collaboration: Work effectively with cross‑functional teams, sharing knowledge and supporting collective success.
• Resilience: Maintain composure under pressure, handle challenging situations, and bounce back from setbacks.

Training & Development

brighthush invests in your success with a comprehensive four‑week training program that covers:

• Product knowledge and industry best practices.
• Customer engagement techniques and upsell strategies.
• CRM proficiency and data integrity.
• Performance metrics and gamification tools.
• Soft‑skill development, including empathy, active listening, and conflict resolution.

After training, you will receive ongoing coaching, real‑time feedback, and access to a library of resources—including recorded webinars, knowledge bases, and peer‑to‑peer learning sessions—to help you grow professionally and personally.

Career Growth Opportunities

Seasonal agents who demonstrate excellence and a passion for growth can transition into full‑time roles, such as:

• Senior Customer Service Representative – leading high‑volume teams and mentoring new hires.
• Sales & Retention Specialist – focusing on strategic upsell initiatives and customer loyalty programs.
• Field Operations Coordinator – bridging the gap between remote support and on‑site service teams.
• Product Specialist – becoming the go‑to expert for specific pest control solutions.

Additionally, brighthush offers a structured career ladder, internal job postings, and a mentorship program that pairs you with seasoned leaders across the organization.

Work Environment & Culture

Our remote Contact Center is a high‑energy, collaborative space where every team member is valued. At brighthush, you’ll experience:

• Open communication channels with leadership and peers, ensuring transparency and alignment.
• Regular team huddles and virtual social events that foster camaraderie and a sense of belonging.
• Recognition programs that reward outstanding performance, including “Agent of the Month” and “Upsell Champion” awards.
• Flexible scheduling to accommodate personal commitments, allowing you to balance work and life.
• A supportive environment that nurtures personal and professional growth, with access to coaching, training, and wellness resources.

Compensation & Benefits

In addition to the competitive hourly rate and commission structure, brighthush offers a robust benefits package designed to support your well‑being and future:

• 401(k) plan with company match, helping you secure a comfortable retirement.
• Employee stock purchase plan, allowing you to invest in the company’s growth.
• Health, dental, and vision insurance options, ensuring you and your family stay healthy.
• Paid time off and holiday pay, giving you the flexibility to recharge.
• Professional development stipend, supporting your continuous learning and skill enhancement.
• Employee wellness programs, including virtual fitness classes, mental health resources, and wellness challenges.

How to Apply

Ready to bring your customer‑service expertise to a dynamic, growth‑oriented team? Click the link below to submit your application and join brighthush in delivering peace of mind to customers worldwide.