Seasonal Remote Customer Service Representative – Texas – 25‑30 Hours, Holiday Season, Join brighthush’s Nationwide Customer Experience Team

About brighthush

brighthush is the leading online wine retailer that blends the passion of wine lovers with cutting‑edge technology. Our mission is to make the wine lifestyle accessible, enjoyable, and convenient for everyone, whether they’re seasoned connoisseurs or curious beginners. From our state‑of‑the‑art fulfillment centers to our personalized recommendation engine, brighthush delivers a curated selection of wines directly to customers’ doors in one or two days. We’re headquartered in the heart of Texas, right between the world‑famous wine country and the innovation hub of Silicon Valley, and we’re proud to serve a nationwide community of wine enthusiasts.

At brighthush, we believe that great customer service is the cornerstone of a memorable wine experience. That’s why we’re looking for enthusiastic, customer‑centric individuals to join our seasonal team during the busiest time of the year. If you thrive in a fast‑paced environment, love helping people, and want to be part of a company that’s redefining how people discover and enjoy wine, we want to hear from you.

Why Join brighthush?

• Remote Flexibility: Work from the comfort of your home or any quiet, work‑friendly environment.
• Competitive Pay: Earn $33,280 per year for 25‑30 hours of work during the holiday season.
• Structured Training: Comprehensive remote onboarding and ongoing support to help you succeed.
• Career Growth: Seasonal roles can lead to full‑time opportunities, skill development, and exposure to the wine industry.
• Inclusive Culture: A diverse, supportive team that values collaboration, creativity, and work‑life balance.
• Technology‑Driven: Work with the latest customer‑service tools, chat platforms, and internal systems.

Key Responsibilities

As a Seasonal Customer Service Representative, you’ll be the friendly voice and helpful hand that keeps our customers satisfied and engaged. Your day‑to‑day tasks will include:

• Responding to inbound inquiries via live chat, phone, and email.
• Providing real‑time updates on order status, shipping, and delivery.
• Assisting customers with order modifications—changing delivery dates, updating shipping addresses, adding gift messages, and troubleshooting any issues.
• Answering product‑related questions about availability, pricing, and recommendations.
• Researching and resolving problems by clarifying details, exploring alternative solutions, and escalating unresolved issues promptly.
• Using brighthush’s proprietary software, internal systems, and Microsoft Office tools to manage customer interactions and data entry.
• Maintaining a high level of professionalism and empathy in every customer interaction.

Essential Qualifications

• Resident of Texas (required).
• Strong verbal and written communication skills.
• Customer‑oriented mindset with a friendly, supportive presence.
• Previous experience in customer service, retail, hospitality, or a related field (preferred).
• Proficiency with call‑center technology and Microsoft Office (Word, Excel, Outlook).
• Typing speed of at least 35 words per minute.
• Reliable Windows or Mac laptop with high‑speed internet and a working camera.
• Positive, “can‑do” attitude and ability to work independently.
• Knowledge or interest in wine is a plus but not required.

Preferred Qualifications

• Experience with e‑commerce platforms or online retail environments.
• Familiarity with CRM systems or customer‑service software.
• Multilingual abilities (English plus any additional language).
• Prior experience handling high‑volume seasonal or holiday customer support.

Skills & Competencies

• Empathy & Patience: Ability to understand and address customer concerns with care.
• Problem‑Solving: Quick thinking to resolve issues and find win‑win solutions.
• Time Management: Efficiently juggle multiple conversations and tasks.
• Attention to Detail: Accurate data entry and meticulous follow‑up.
• Adaptability: Comfortable with changing priorities and new tools.
• Team Collaboration: Willingness to share insights and support teammates.

Work Schedule & Hours

This is a part‑time, non‑exempt position with flexible scheduling options to accommodate your lifestyle:

• 25‑30 hours per week during the holiday season (November – January).
• 10‑15 hours per week during the non‑holiday season.
• Shifts available from 5 a.m. to 8 p.m. (PST), including early mornings, mid‑day, evenings, and weekends.
• All hours are scheduled in advance, and you’ll have the flexibility to choose shifts that fit your calendar.

Compensation & Benefits

• Annual salary of $33,280 for 25‑30 hours during the holiday season.
• Hourly rate calculated based on the annual salary and hours worked.
• Paid time off for scheduled holidays and personal days.
• Comprehensive training and ongoing support.
• Access to brighthush’s employee portal for resources, FAQs, and community forums.
• Opportunity to earn performance bonuses based on customer satisfaction metrics.
• Remote work setup stipend (subject to eligibility).

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and providing pathways for advancement. Seasonal representatives who demonstrate exceptional performance may be invited to:

• Transition into full‑time customer‑service roles with increased responsibilities.
• Participate in specialized training programs focused on wine knowledge, sales techniques, and advanced customer‑service skills.
• Take on mentorship or coaching roles for new hires.
• Explore cross‑functional projects in marketing, product development, or fulfillment.

Company Culture & Work Environment

brighthush values a culture of inclusivity, innovation, and customer obsession. Our remote team enjoys:

• Regular virtual team huddles and social events.
• Open communication channels with leadership and peers.
• A supportive environment that encourages continuous learning.
• Recognition programs that celebrate outstanding customer service.
• Access to wellness resources and flexible scheduling to maintain work‑life balance.

How to Apply

Ready to bring your customer‑service expertise to brighthush and help customers across the country enjoy their favorite wines? Click the link below to submit your application. We look forward to welcoming you to our team!

Apply to this job at brighthush

Join brighthush Today!

Be part of a company that’s redefining the wine experience, delivering joy to customers nationwide, and offering you a flexible, rewarding role that fits your schedule. If you’re a Texas resident with a passion for helping others and a knack for problem‑solving, we want you on our team this holiday season. Apply now and let’s raise a glass to great service together!