Customer Experience Coordinator – Retail Excellence & Team Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating a vibrant, inclusive, and customer‑centric culture. Our mission is simple: to provide shoppers with an exceptional experience while empowering our associates to grow, innovate, and thrive in a fast‑paced environment.

Why brighthush?

At brighthush, we believe that every team member plays a pivotal role in shaping the customer journey. We invest heavily in training, mentorship, and career development, ensuring that associates can progress from entry‑level roles to leadership positions. Our culture is built on honesty, integrity, and a relentless focus on customer satisfaction. If you’re looking for a place where your ideas matter, where you can make a tangible impact, and where your growth is a priority, brighthush is the place for you.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the frontline champion of our store’s customer service excellence. You will lead a team of associates, ensuring that every shopper receives prompt, courteous, and personalized assistance. Your role will blend people management, operational oversight, and strategic execution to create a seamless, engaging, and profitable retail environment.

Key Responsibilities

• Customer Experience Leadership: Foster a welcoming atmosphere that encourages repeat visits and brand loyalty. Actively engage with customers, addressing their needs and ensuring a memorable shopping experience.
• Team Management & Development: Mentor and coach front‑end associates, providing real‑time feedback, training on product knowledge, and guidance on loyalty program promotion.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and maintain store cleanliness and organization in line with corporate standards.
• Issue Resolution: Handle customer concerns swiftly and professionally, turning potential complaints into opportunities for delight.
• Performance & Reporting: Monitor associate performance, communicate priorities, and provide progress updates to senior management.
• Compliance & Safety: Ensure adherence to labor laws, store policies, and safety protocols. Promote a safe, secure, and compliant work environment.
• Program Promotion: Drive enrollment in credit and loyalty programs, maximizing customer engagement and revenue streams.
• Loss Prevention & Shrink Management: Participate in initiatives that reduce shrinkage and protect store assets.
• Continuous Improvement: Collaborate with store leadership to refine processes, enhance customer touchpoints, and elevate overall store performance.
• Additional Duties: Undertake any other responsibilities as assigned by the store manager or corporate leadership.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining high attention to detail.
• Excellent communication and organizational skills, with a knack for building rapport with both customers and team members.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional teams.
• Commitment to continuous learning and professional development.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of POS systems, inventory management, and loss prevention strategies.
• Previous exposure to training and coaching associates, with measurable improvements in performance metrics.
• Demonstrated ability to lead by example, inspiring associates to deliver outstanding service.
• Strong analytical skills to interpret sales data, customer feedback, and operational KPIs.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for creating memorable experiences and turning first‑time shoppers into loyal advocates.
• Leadership & Coaching: Ability to motivate, develop, and retain high‑performing teams.
• Operational Acumen: Proficiency in managing daily store operations, from cash handling to inventory control.
• Communication: Clear, concise, and persuasive communication across all levels.
• Problem‑Solving: Quick thinking and decisive action to resolve customer issues and operational challenges.
• Integrity & Ethics: Commitment to honesty, confidentiality, and compliance with all policies.
• Adaptability: Flexibility to work varied shifts, including nights and weekends, and to adjust to evolving business needs.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for store management or corporate roles.
• Mentorship from seasoned leaders who share insights on retail strategy, customer engagement, and operational excellence.
• Cross‑functional training in merchandising, inventory, and loss prevention.
• Opportunities to lead special projects, such as seasonal promotions or community outreach initiatives.
• Regular performance reviews that align your career goals with organizational objectives.

Work Environment & Culture

brighthush prides itself on a culture that values diversity, inclusion, and collaboration. Our stores are vibrant hubs where associates feel empowered to contribute ideas, celebrate successes, and support one another. We celebrate achievements through recognition programs, team events, and community engagement. Our open‑door policy ensures that every voice is heard, and we are committed to fostering a safe, respectful, and inclusive workplace for all.

Compensation, Perks, and Benefits

While the base hourly rate for this role ranges from $14.50 to $15.00, the total compensation package includes:

• Competitive hourly wage based on experience and performance.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) retirement plan with company match for qualifying employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) for mental health and well‑being.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Opportunities for scholarships and continuing education support.
• Auto and home insurance discounts through our preferred partners.
• Referral bonuses for bringing in top talent.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please contact your brighthush representative.

How to Apply

If you are ready to elevate your career, inspire customers, and lead a high‑performing team, we encourage you to apply today. Join brighthush and become part of a dynamic, customer‑focused organization that rewards innovation, dedication, and teamwork.