Seasonal Remote Customer Service Specialist – Night & Weekend Support for brighthush’s Cowboy+ & Pro Fantasy Rodeo Platforms

About brighthush

brighthush is a trailblazing entertainment and sports technology company that fuses the raw excitement of rodeo with the strategic thrill of fantasy sports. By blending cutting‑edge digital platforms with a deep love for Western heritage, we deliver immersive, interactive experiences that keep fans across the United States on the edge of their seats. Our flagship Cowboy+ subscription service and Pro Fantasy Rodeo platform have already captivated thousands of enthusiasts, and we’re on a mission to expand that reach while maintaining the highest standards of customer delight.

Position Overview

We’re looking for a Seasonal Remote Customer Service Specialist to join our support squad for the holiday season—November and December. This part‑time, temporary role is perfect for individuals who thrive in fast‑paced, dynamic environments and love turning customer challenges into memorable moments. As a key member of our remote team, you will manage inquiries across email, phone, and live chat, ensuring every interaction reflects brighthush’s commitment to exceptional service and the spirit of the rodeo.

Key Details

• Location: Fully remote—work from anywhere in the United States.
• Schedule: Nights and weekends with flexible shift options to accommodate your lifestyle.
• Duration: 2 months (November – December).
• Compensation: Competitive hourly rate plus performance‑based bonuses.

Key Responsibilities

In this role, you will be the frontline ambassador for brighthush, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Responding to customer inquiries across multiple channels—email, phone, and live chat—while maintaining a friendly and solution‑oriented tone.
• Managing routine support tasks such as password resets, payment corrections, subscription adjustments, and order processing.
• Providing clear, concise solutions to common issues related to packages, subscriptions, and gameplay mechanics.
• Escalating complex or unresolved problems to senior support staff, ensuring a smooth handoff and timely follow‑up.
• Maintaining accurate, up‑to‑date records of all customer interactions in our CRM system.
• Collaborating with cross‑functional teams—Product, Billing, Marketing—to share insights and improve the overall customer journey.
• Participating in regular training sessions to stay current on product updates, new features, and support best practices.
• Monitoring and reporting on key performance metrics such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

To excel in this role, you should meet the following baseline requirements:

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of 2 years of experience in a customer‑facing role, ideally within a tech or entertainment environment.
• Proven ability to manage multiple support channels simultaneously while maintaining high quality.
• Strong written and verbal communication skills in English.
• Experience with CRM platforms such as Zendesk, Freshdesk, or similar tools, and basic troubleshooting skills.
• Reliable high‑speed internet connection and a quiet, dedicated workspace suitable for remote work.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Experience working with subscription‑based services or fantasy sports platforms.
• Knowledge of payment processing and basic accounting principles.
• Familiarity with Western culture or rodeo events.
• Previous remote work experience with flexible scheduling.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

Success in this role requires a blend of technical aptitude and soft‑skill mastery:

• Active Listening: Fully engage with customers, ask clarifying questions, and confirm understanding.
• Clear Communication: Articulate solutions in a friendly, concise manner that resonates with diverse audiences.
• Problem Solving: Diagnose root causes quickly and propose effective, scalable solutions.
• Empathy & Patience: Remain calm and supportive, especially during high‑stress interactions.
• Adaptability: Adjust to changing priorities, new tools, and evolving product features with ease.
• Time Management: Prioritize tasks, meet response time targets, and manage personal workload efficiently.
• Team Collaboration: Work seamlessly with teammates and other departments to drive continuous improvement.

Career Growth & Learning Opportunities

Even in a temporary capacity, you’ll gain invaluable experience that can propel your career forward:

• Hands‑on exposure to a high‑growth entertainment tech company that is redefining fan engagement.
• Opportunity to shadow senior support specialists and learn advanced troubleshooting techniques.
• Access to brighthush’s internal learning portal, featuring courses on customer experience, product knowledge, and soft skills.
• Potential for full‑time or contract extensions based on performance and business needs.
• Networking with professionals across product, marketing, and engineering teams.
• Participation in virtual workshops and webinars that keep you at the forefront of industry trends.

Work Environment & Company Culture

At brighthush, we cultivate a culture that values creativity, inclusivity, and the Western spirit. Our remote work environment is designed to empower you to perform at your best:

• Open Communication: We encourage feedback and idea sharing at all levels, fostering a collaborative atmosphere.
• Flexibility: Remote work, flexible hours, and a results‑oriented mindset allow you to balance personal and professional commitments.
• Recognition: Regular shout‑outs for outstanding customer service and team achievements keep morale high.
• Diversity & Inclusion: A welcoming environment for people of all backgrounds, cultures, and identities.
• Community: Participation in local rodeo events, charity fundraisers, and virtual team gatherings strengthens our bond.
• Innovation: We celebrate experimentation and continuous improvement, encouraging you to bring fresh ideas to the table.

Compensation & Benefits

While this role is temporary, we offer a comprehensive package that rewards your dedication and performance:

• Competitive hourly rate aligned with market standards for remote customer support.
• Performance‑based bonuses tied to customer satisfaction metrics and resolution efficiency.
• Access to brighthush’s employee discount program for Cowboy+ and Pro Fantasy Rodeo subscriptions.
• Paid time off for holidays and personal days (subject to scheduling).
• Health and wellness resources, including virtual fitness classes and mental health support.
• Flexible work schedule that accommodates your personal commitments.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

How to Apply

Ready to bring your customer service expertise to brighthush? Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about this role. Click the button below to apply now.

Apply to brighthush

Closing

Join brighthush for a short‑term, high‑impact role that lets you make a real difference in the lives of our passionate fan base. If you’re a proactive, customer‑centric professional who thrives in a remote, flexible setting, we want to hear from you. Apply today and help us keep the spirit of the rodeo alive for fans across the nation.