Senior Strategic Customer Success Manager – Enterprise Utilities & Infrastructure Solutions – Remote (Texas Preferred)

About brighthush

brighthush is the trusted civil‑design platform that is redefining how utilities, civil engineers, and municipalities plan, design, and build infrastructure. By consolidating utility records, geotechnical and environmental data, paving moratoriums, and jurisdictional requirements from over 3,000 utilities, agencies, and municipalities, brighthush delivers a single, collaborative source of truth that empowers teams to work faster, smarter, and safer.

Our platform is already transforming the way leading utilities and engineering firms operate. Companies such as brighthush, Mark Thomas, and dozens of top‑tier engineering firms use brighthush to cut research time by up to 88%, reduce project costs, prevent dig‑ins, and accelerate delivery on projects that keep communities running.

As a venture‑backed Series A startup, brighthush is tackling a $4.7 trillion U.S. infrastructure market that has long been underserved by software. Founded by industry insiders with more than a decade of experience in utilities and civil engineering, we move fast, ship work that matters, and stay close to the customers and field teams we build for.

Why This Role Matters

As a Senior Strategic Customer Success Manager, you will own brighthush’s largest and most complex customer relationships—enterprise utilities, state DOTs, and national engineering firms. You will be the executive‑level partner for these accounts, turning early wins into organization‑wide adoption, multi‑year renewals, and expansion. Your influence will shape the future of infrastructure design across the country.

Key Responsibilities

• End‑to‑End Account Ownership: Manage a portfolio of strategic enterprise accounts from pilot to adoption, health monitoring, renewal, and expansion.
• Strategic Account Planning: Build and maintain detailed account plans that map organizational structure, stakeholders, business priorities, and whitespace across departments and regions.
• Executive Relationship Management: Cultivate relationships with executive sponsors (VPs and Directors of engineering, gas and electric operations, GIS and asset management) and day‑to‑day champions.
• Executive Business Reviews: Lead quarterly business reviews that tie brighthush usage to tangible customer outcomes and ROI.
• Pilot & Deployment Leadership: Partner with Solutions Engineers to design pilot and deployment strategies, set success criteria, and turn successful pilots into enterprise rollouts.
• Commercial Expansion: Collaborate with Account Executives to identify new teams, use cases, and products, co‑owning the commercial motion to drive expansion.
• Risk Management & Escalations: Spot and mitigate risk early, and run escalations across Product, Engineering, and Operations when needed.
• Voice‑of‑Customer Advocacy: Provide structured customer feedback to Product, shaping the roadmap around enterprise requirements.
• Case Studies & References: Develop compelling case studies and secure references with flagship customers.
• Playbook Development: Help build brighthush’s enterprise CS playbook, including account planning, EBR frameworks, health scoring, and serve as a model for the wider CS team.

Essential Qualifications

• 6+ years of experience in customer success, account management, or consulting, with a proven track record managing enterprise accounts that involve complex, multi‑stakeholder buying groups.
• Demonstrated success driving renewals and expansion in large accounts, ideally within utilities, DOTs, public agencies, or AEC firms.
• Comfortable engaging with executives—able to run a QBR/EBR with a VP and hold a technical conversation with a GIS lead in the same week.
• Strong commercial instincts and the ability to build a business case and quantify ROI.
• Technical aptitude with familiarity in civil design, utility operations, or infrastructure data.
• Bias toward action, a strong point of view, and the judgment to work independently with limited guidance.
• Willingness to travel 30–50% for on‑site executive meetings, account planning sessions, and fieldwork.

Preferred Qualifications (Bonus Points)

• Background in civil engineering, utilities, or a related field.
• Experience at an early‑stage or high‑growth SaaS company.
• CAD and/or GIS experience.

Skills & Competencies

• Strategic Thinking & Execution
• Stakeholder Management & Influence
• Data‑Driven Decision Making
• Excellent Written & Verbal Communication
• Problem Solving & Critical Thinking
• Project Management & Prioritization
• Customer‑Centric Mindset
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, you’ll join a small, high‑impact team that is scaling rapidly. From day one, you’ll receive direct feedback, real ownership, and proximity to customers—huge utilities, public agencies, and engineering firms whose work depends on what we build. You’ll have the chance to:

• Shape the future of infrastructure design software.
• Lead cross‑functional initiatives that influence product, engineering, and operations.
• Develop executive‑level communication skills and strategic account management expertise.
• Earn early‑stage equity and participate in a company that is poised for significant growth.
• Advance to senior leadership roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Company Culture

brighthush is a high‑trust, remote‑friendly team that values ownership, collaboration, and continuous learning. We default to in‑person collaboration where it matters—especially for on‑site executive meetings and fieldwork—and embrace flexible remote work otherwise. Our culture is built on:

• Direct, transparent communication.
• Ownership of outcomes from day one.
• Proximity to customers and a deep understanding of the communities they serve.
• Opportunities to work on the most meaningful projects of your career.
• A commitment to diversity, equity, and inclusion.

Compensation & Benefits

The on‑target earnings (OTE) for this role range from $130,000 to $190,000, with a 70/30 base to commission split. In addition to competitive pay, you’ll receive:

• Early‑stage equity that gives you a stake in brighthush’s success.
• Comprehensive medical, dental, and vision insurance—medical plans at no cost to the employee.
• Flexible Spending Accounts (FSA) for health and dependent care.
• Unlimited paid time off (PTO) with a culture that encourages you to actually use it.
• 401(k) plan with company match.
• Remote‑friendly work environment with occasional travel (30–50%).
• Professional development budget and learning resources.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, pregnancy, or any other characteristic protected by federal, state, or local law.

If you require a reasonable accommodation to participate in the application or interview process, please let us know—we’re happy to help.

Ready to Make an Impact?

Join brighthush and help shape the future of infrastructure design. If you’re a strategic thinker with a passion for customer success, a knack for building executive relationships, and a desire to drive real, measurable impact, we want to hear from you.