Strategic Customer Enablement Program Manager – Lead Academy Development, Cross‑Functional Execution, and Business Impact at brighthush
About brighthush
brighthush is a global leader in high‑performance building solutions, delivering innovative products that help homeowners and professionals create safer, more comfortable, and more beautiful living spaces. With a portfolio that spans windows, doors, roofing, and interior trim, brighthush has earned a reputation for quality, durability, and customer‑centric service. Our mission is to empower every contractor, installer, and homeowner with the tools and knowledge they need to succeed.
In a rapidly evolving industry where technology, sustainability, and customer expectations intersect, brighthush is committed to staying ahead of the curve. We invest heavily in research, development, and education, ensuring that our partners have the most advanced products and the best training available. As part of this commitment, we are launching the ProCX Academy – a comprehensive contractor education and certification program designed to elevate the skills of our professional customer base and drive measurable business growth.
Why This Role Matters
The Customer Enablement Program Manager will be the architect and champion of the ProCX Academy. This is not just a project; it is a strategic initiative that will shape how brighthush interacts with its professional customers, enhance sales effectiveness, improve installation quality, and ultimately accelerate revenue growth. By building a scalable, high‑impact learning ecosystem, you will directly influence the success of thousands of contractors and installers across the country.
Key Responsibilities
Build & Launch New Programs
- Lead the end‑to‑end development of the ProCX Academy, from concept to launch and beyond.
- Design and implement the operating model, governance framework, and performance metrics that will sustain the program long term.
- Develop detailed launch plans, project timelines, milestone schedules, resource allocations, risk mitigation strategies, and implementation roadmaps.
- Pilot new training modules, gather feedback, and iterate to scale successful initiatives across the organization.
- Ensure seamless transition from pilot to enterprise‑wide operations, establishing processes that support continuous improvement.
Drive Cross‑Functional Execution
- Partner with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal to align priorities and secure resources.
- Manage multiple workstreams simultaneously, balancing competing priorities and stakeholder expectations.
- Facilitate decision‑making, remove roadblocks, and maintain momentum across complex initiatives.
- Build strong, collaborative relationships across all business channels, ensuring adoption and alignment.
Establish Operational Excellence
- Design and implement standard operating procedures, governance processes, and reporting structures that support program success.
- Own program planning, resource coordination, issue resolution, and continuous improvement efforts.
- Develop and maintain launch readiness plans, success criteria, service levels, and operating standards.
- Ensure initiatives move smoothly from concept and launch into sustainable ongoing operations.
Measure Performance & Business Impact
- Develop KPI frameworks, success metrics, and executive reporting processes.
- Monitor program effectiveness, identify improvement opportunities, and make data‑driven recommendations.
- Translate insights into actionable plans that enhance customer engagement, learning outcomes, operational efficiency, and business results.
- Provide leadership with clear performance updates, recommendations, and future roadmap priorities.
Lead & Influence
- Lead and develop Academy team members and delivery partners.
- Build credibility and influence across functions without relying solely on formal authority.
- Drive alignment among diverse stakeholders while maintaining focus on execution and results.
Essential Qualifications
- Progressive experience in program management, business operations, sales enablement, learning operations, or customer education.
- Demonstrated success leading complex cross‑functional initiatives from strategy through implementation.
- Proven track record of building new programs, operating models, processes, or capabilities from the ground up.
- Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
- Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
- Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
- Strong business acumen and operational leadership capabilities.
- Excellent written, verbal, facilitation, and presentation skills.
- Bachelor’s degree or equivalent combination of education and experience.
- Willingness and ability to travel 25‑40% of the time for launches, events, and customer‑facing initiatives.
Preferred Qualifications
- Experience launching or managing a customer academy, certification program, customer education platform, learning organization, or field training function.
- Background in building products, construction, home improvement, manufacturing, distribution, dealer networks, franchise systems, or contractor‑focused business models.
- Experience leading teams and driving organizational change.
- Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
- Formal training in change management, program management, or business transformation.
Skills & Competencies
- Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
- Execution Excellence – Proven ability to deliver high‑quality results on time and within budget.
- Stakeholder Management – Skill in building relationships, influencing without authority, and aligning diverse teams.
- Analytical Mindset – Comfortable using data to drive decisions and measure impact.
- Communication – Clear, concise, and persuasive in both written and verbal formats.
- Adaptability – Thrive in ambiguous environments and create structure where none exists.
- Leadership – Inspire and develop teams, fostering a culture of continuous improvement.
Career Growth & Learning Opportunities
At brighthush, your professional journey is supported by a culture that values learning, innovation, and growth. As the Customer Enablement Program Manager, you will:
- Own a high‑visibility strategic initiative that spans the entire organization.
- Collaborate with senior leaders across Sales, Product, Installation, Marketing, and more.
- Develop expertise in program management, learning operations, and business transformation.
- Gain exposure to cutting‑edge technologies, industry trends, and best‑practice frameworks.
- Build a robust professional network within brighthush and the broader contractor community.
- Receive mentorship from experienced leaders and access to internal training programs.
Work Environment & Company Culture
brighthush fosters a culture of collaboration, transparency, and continuous improvement. Our remote work model is complemented by meaningful in‑person interactions, ensuring that you stay connected with teammates and customers alike. We value diversity, encourage innovation, and celebrate successes together. Your contributions will be recognized, and you will have the autonomy to shape the future of our customer enablement strategy.
Compensation & Benefits
While specific figures vary based on experience, brighthush offers a competitive salary package that reflects the value of your expertise. In addition to base pay, you will receive:
- Performance‑based bonuses tied to program milestones and business impact.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off and flexible work arrangements.
- Professional development budget and access to industry conferences.
- Employee wellness programs and resources.
Ready to Make an Impact?
If you are a visionary program leader, a hands‑on operator, and a passionate builder who thrives on turning ideas into scalable business capabilities, we want to hear from you. Join brighthush and help shape the future of professional customer development, drive measurable business growth, and leave a lasting legacy.