Seasonal Remote Customer Support Representative – Tax Season Specialist, Southeast US & Charlotte NC – Join brighthush for a Fast‑Paced, Rewarding Work‑from‑Home Opportunity

About brighthush

brighthush is a trailblazing fintech company that empowers individuals and small businesses to file their taxes with confidence and ease. Since our founding in 1965, we have been at the forefront of tax‑preparation technology, delivering a user‑friendly, cloud‑based platform that guides customers through every step of the filing process. With a dedicated team of nearly 200 full‑time professionals and an additional 300 seasonal support agents during peak periods, we combine deep industry expertise with a culture of collaboration, innovation, and customer obsession.

Why Join brighthush?

At brighthush, we believe that the best customer experiences start with the people who support them. Our remote, seasonal roles offer a unique blend of flexibility, professional growth, and the chance to make a tangible impact on thousands of taxpayers each year. Whether you’re a seasoned tax professional, a tech support specialist, or simply passionate about helping others, you’ll find a welcoming environment that values your skills and encourages continuous learning.

Position Overview

As a Seasonal Customer Support Representative for the upcoming tax season, you will be the primary point of contact for customers navigating our platform. Your role will involve answering inquiries, troubleshooting issues, and ensuring a seamless experience that reflects the high standards of brighthush. This is a temporary, work‑from‑home position that begins in early January and runs through the peak filing period.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate, up‑to‑date information about product features, pricing, and availability.
• Troubleshoot and resolve technical and procedural issues, escalating to higher tiers when necessary.
• Maintain detailed, accurate records of all customer interactions in our support system.
• Collaborate closely with cross‑functional teams to address complex customer needs.
• Meet or exceed performance metrics, including response time, customer satisfaction, and quality scores.
• Stay current on product updates, policy changes, and industry best practices.
• Adhere to company policies, including data privacy, security, and confidentiality standards.
• Ensure a quiet, professional home workspace that meets our technical and security requirements.

Essential Qualifications

• High school diploma or equivalent; college degree preferred.
• Prior experience in customer support, technical assistance, or a related field.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving and decision‑making abilities.
• Ability to thrive in a fast‑paced, high‑volume environment.
• Attention to detail and strong organizational skills.
• Comfortable using customer support software, CRM systems, and basic troubleshooting tools.
• Professional, empathetic demeanor when handling challenging interactions.
• Reliable high‑speed internet connection (minimum 10 Mbps upload / 25 Mbps download).
• Flexible availability, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience as a tax professional or in tax preparation services.
• Background in desktop computer tech support or IT help desk.
• Bilingual proficiency in English and Spanish.
• Familiarity with tax‑filing software or financial technology platforms.
• Previous remote or virtual support experience.

Skills & Competencies

• Customer‑centric mindset with a passion for problem resolution.
• Strong analytical skills and the ability to interpret complex information.
• Excellent time‑management and multitasking abilities.
• Adaptability to changing priorities and evolving product features.
• Team collaboration and effective communication across departments.
• Proficiency with Microsoft Office Suite, Google Workspace, and support ticketing systems.

Career Growth & Learning Opportunities

While this role is seasonal, brighthush values long‑term relationships with our talent. Successful seasonal agents may be invited to join our full‑time roster, where you can pursue roles in product support, quality assurance, or even product development. We provide ongoing training, mentorship, and access to industry conferences, ensuring that every team member can grow their skill set and advance their career.

Work Environment & Culture

Our remote culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible scheduling that accommodates your personal commitments.
• Regular virtual team huddles and social events to foster connection.
• A supportive manager who provides clear guidance and constructive feedback.
• Access to a comprehensive knowledge base and real‑time collaboration tools.
• A culture that celebrates diversity, equity, and inclusion.

Compensation & Benefits

We offer competitive hourly pay starting at $17.00 per hour, with the potential for performance‑based bonuses. In addition to your base rate, you’ll receive:

• Paid training and onboarding to ensure you’re fully equipped for success.
• Health, dental, and vision coverage options for full‑time hires.
• Flexible work‑from‑home stipend to support your home office setup.
• Employee referral program and performance recognition awards.
• Access to wellness resources, including mental health support.

How to Apply

1. Complete the online application form on our careers portal.
2. Opt in for text message updates so we can reach you quickly during the hiring process.
3. Submit your resume and a brief cover letter highlighting your relevant experience.

Ready to Join the Team?

If you are passionate about helping people navigate complex processes, thrive in a fast‑paced environment, and enjoy the flexibility of working from home, we encourage you to apply today. Join brighthush and be part of a team that transforms the tax‑filing experience for millions of customers.

Equal Opportunity Employer

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.