Seasonal Remote Customer Support Representative – Tax Season Specialist – Southeast U.S. – Join Brighthush
About Brighthush
Brighthush is a trailblazing technology company that empowers individuals and small businesses to file their taxes with confidence and ease. Since its founding in 1965, Brighthush has been at the forefront of tax‑preparation software, delivering an intuitive, step‑by‑step online platform that guides users through every part of the filing process. With a dedicated team of over 200 full‑time professionals and an additional 300 seasonal support agents, Brighthush is committed to providing world‑class customer service and continuous innovation.
Why Brighthush?
- Impactful Work: Every call, chat, or email you handle helps a customer navigate the complexities of tax filing, ensuring they receive accurate refunds and peace of mind.
- Remote Flexibility: Work from the comfort of your home in Georgia, South Carolina, North Carolina, Florida, or Tennessee.
- Competitive Pay: Starting at $17.00 per hour, with the potential for overtime and performance bonuses.
- Paid Training: Comprehensive onboarding and ongoing skill development to keep you at the top of your game.
- Diverse Culture: A collaborative, inclusive environment that values every voice and encourages continuous learning.
Position Overview
As a Seasonal Customer Support Representative for Brighthush’s tax season, you will be the friendly, knowledgeable voice that guides customers through their tax‑filing journey. This temporary, remote role is available during our peak season, beginning in late December and running through the end of April. You will be part of a high‑energy team that delivers exceptional service, ensuring customers feel supported every step of the way.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate, up‑to‑date information about Brighthush’s product features, pricing, and availability.
- Troubleshoot and resolve customer issues, escalating complex cases to senior support staff when necessary.
- Maintain detailed, accurate records of all customer interactions in our support system.
- Collaborate with teammates to meet and exceed performance metrics such as response time, customer satisfaction, and quality scores.
- Stay current on product updates, tax law changes, and best practices through ongoing training.
- Adhere to company policies, including data privacy, security, and compliance standards.
- Maintain a quiet, professional home workspace that meets Brighthush’s technical and environmental requirements.
Desired Skills & Competencies
- Strong verbal and written communication skills in English.
- Empathy and patience when dealing with customers in high‑stress situations.
- Excellent problem‑solving and decision‑making abilities.
- Adaptability to a fast‑paced, constantly evolving environment.
- Proficiency with customer support software and remote collaboration tools.
- Attention to detail and strong organizational skills.
- Comfortable with flexible scheduling, including evenings, weekends, and holidays.
- Bilingual proficiency in English and Spanish is a plus.
Qualifications
- High school diploma or equivalent; college degree preferred.
- Previous experience in customer support, technical support, or a related field.
- Reliable high‑speed internet connection (minimum 10 Mbps upload / 25 Mbps download).
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Strong computer literacy and the ability to quickly learn new software.
- Professional demeanor and a commitment to delivering outstanding customer experiences.
Bonus Skills
- Experience in the tax or finance industry.
- Desktop computer technical support background.
- Bilingual (English/Spanish) communication skills.
Compensation & Benefits
Brighthush offers a competitive hourly rate of $17.00, with the opportunity for overtime and performance‑based bonuses. In addition to your pay, you’ll receive:
- Paid, comprehensive training that covers product knowledge, customer service best practices, and compliance.
- Flexible work schedule to accommodate your personal commitments.
- Access to a supportive remote team and mentorship from experienced colleagues.
- Opportunity to earn additional income through overtime and incentive programs.
- Potential for future full‑time roles within Brighthush based on performance and business needs.
Work Environment & Culture
At Brighthush, we believe that a positive work environment fuels innovation and customer satisfaction. Even though you’ll be working from home, you’ll be part of a vibrant, collaborative culture that values:
- Open communication and transparency.
- Continuous learning and professional development.
- Diversity, equity, and inclusion.
- Work‑life balance and employee well‑being.
Career Growth Opportunities
While this role is seasonal, it offers a unique gateway into the tax technology industry. Successful seasonal agents often receive invitations to join Brighthush’s full‑time workforce, where they can pursue roles in product development, sales, marketing, or advanced customer support. Brighthush is committed to nurturing talent and providing clear career pathways for high‑performing employees.
How to Apply
- Complete the online application form.
- Opt in for text message notifications so we can reach you quickly.
- Submit your resume and a brief cover letter highlighting your customer support experience.
Applications will be reviewed on a rolling basis, so we encourage you to apply early to secure your spot for the upcoming tax season.
Equal Opportunity Employer
Brighthush is proud to be Apply for this job