Seasonal Remote Customer Support Specialist – 40 Hours/Week, $18/hr – Join brighthush’s Rapidly Growing Tax‑Preparation Software Team for an Engaging, Customer‑Focused Role

Welcome to brighthush – Where Tax Meets Technology

At brighthush, we’re redefining how individuals and small businesses navigate the complexities of tax filing. Our cloud‑based platform blends intuitive design, cutting‑edge automation, and world‑class support to help users file accurately and on time, every time. With a rapidly expanding user base and an unwavering focus on innovation, brighthush is positioned at the forefront of the digital tax‑services industry. We’re not just a software company – we’re a mission‑driven community that empowers people to take control of their financial future.

Role Overview

We’re looking for a Seasonal Remote Customer Support Specialist to become the first point of contact for thousands of brighthush users. In this role, you’ll handle inbound calls and live‑chat inquiries, resolve account, billing, and navigation issues, and ensure every customer interaction ends with a smile. This is a full‑time, 40‑hour per week position that runs from early January through mid‑April 2027, offering you a unique opportunity to work in a fast‑paced, high‑growth environment while building a foundation for a long‑term career at brighthush.

Why This Season?

• Seasonal spikes in user activity during tax season create a dynamic work rhythm.
• Opportunity to learn brighthush’s product suite and industry best practices.
• Potential pathway to a permanent role in Customer Success or Product Support.

Key Responsibilities

• Deliver timely, courteous support via phone and live‑chat for login, password, billing, and product‑selection issues.
• Guide users through basic website and software navigation, ensuring they can locate features and complete tasks independently.
• Document all customer interactions accurately in our CRM system, maintaining high data integrity.
• Utilize multiple browser‑based applications simultaneously, switching between tabs and screens as needed.
• Escalate tax‑specific questions to the appropriate specialist teams, ensuring customers receive accurate, compliant guidance.
• Adhere to call‑center metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Participate in mandatory training sessions and ongoing coaching to stay current on product updates and support best practices.
• Maintain a professional demeanor when dealing with frustrated or upset customers, turning challenging situations into positive outcomes.

Essential Qualifications

• Minimum of 1 year of experience in a call‑center or customer‑support environment.
• Proven ability to handle inbound calls in a queue‑based system.
• Comfortable providing both phone and live‑chat support.
• Strong basic computer skills, including proficiency with Microsoft Windows and browser‑based applications.
• Experience working across multiple screens, systems, and tabs without compromising accuracy.
• Excellent verbal and written communication skills.
• Demonstrated professionalism and composure when dealing with upset or frustrated customers.
• Reliable attendance and commitment to a fixed schedule throughout the assignment.

Preferred Qualifications

• Experience in the tax or financial services industry.
• Familiarity with CRM platforms such as brighthush.
• Knowledge of basic tax terminology and filing processes.
• Previous remote work experience with a strong home‑office setup.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong multitasking and time‑management abilities.
• Adaptability to new technologies and processes.
• Team collaboration skills, even in a virtual environment.
• Attention to detail and commitment to data accuracy.
• Resilience under pressure and ability to maintain a positive attitude.

Work Environment & Culture at brighthush

Even though this is a remote role, you’ll be part of a vibrant, inclusive team that values transparency, continuous learning, and mutual respect. Our culture is built on:

• Collaboration: Regular virtual huddles, knowledge‑sharing sessions, and cross‑functional projects keep everyone connected.
• Innovation: We encourage creative thinking and reward ideas that improve customer experience and internal processes.
• Growth: Employees receive access to online learning platforms, mentorship programs, and internal career‑pathing tools.
• Work‑Life Balance: Flexible scheduling options (including evenings and weekends) help you balance personal commitments while meeting business needs.

Compensation & Benefits

As a seasonal W2 employee, you’ll receive a competitive hourly rate of $18.00, paid bi‑weekly. In addition to your base pay, you’ll benefit from:

• Paid time off for holidays and sick days (pro‑rated for the assignment period).
• Health, dental, and vision insurance options for full‑time employees (available after the seasonal assignment if you transition to a permanent role).
• Employee discount on brighthush products.
• Access to a company‑wide wellness program, including virtual fitness classes and mental‑health resources.
• Provision of a laptop and necessary peripherals to ensure a professional home‑office setup.

Career Growth & Learning Opportunities

While this role is seasonal, it serves as a gateway to a long‑term career at brighthush. Successful representatives may be invited to join our full‑time Customer Success team, where you can advance into roles such as:

• Senior Customer Support Specialist
• Team Lead / Shift Manager
• Customer Success Manager
• Product Support Engineer

Throughout your tenure, you’ll have access to:

• On‑the‑job training modules covering product updates, compliance, and advanced support techniques.
• Mentorship from experienced team members.
• Cross‑departmental shadowing opportunities to broaden your skill set.
• Annual performance reviews with clear metrics for advancement.

Remote‑Work Requirements

• Quiet, professional home workspace free from distractions.
• Reliable high‑speed internet connection (minimum 50 Mbps download / 5 Mbps upload).
• Comfortable being on camera during training sessions and occasional team meetings.
• Availability to work a fixed schedule, including potential evenings and weekends.

Hiring Process

Our streamlined hiring process ensures a quick and fair assessment of your fit for the role:

1. Online Assessment: Complete a brief test covering general aptitude, communication, and computer/internet proficiency.
2. Video Interview: Qualified candidates will be invited to a brighthush interview with a hiring manager and a senior support lead.
3. Offer & Onboarding: Successful candidates receive an offer letter, followed by a virtual onboarding program that includes system training, role‑specific coaching, and a full introduction to brighthush culture.

How to Apply

Ready to bring your customer‑support expertise to a fast‑growing tech company? Click the link below to submit your application and take the first step toward an exciting seasonal role with brighthush.

Apply Now

Closing

At brighthush, we’re passionate about simplifying tax preparation and delivering world‑class support to our users. If you thrive in a fast‑paced, customer‑centric environment and are eager to contribute to a mission‑driven team, we encourage you to apply today. Join us for a rewarding seasonal assignment that could open the door to a lasting career in the tech and financial services space.