Seasoned Remote Call Center Customer Support Specialist – Pet Care & Crisis Response – Tulsa, OK – Full‑Time – Join brighthush

Welcome to brighthush – Where Compassion Meets Innovation

At brighthush, we’re more than a contact‑center provider; we’re a global movement dedicated to connecting people with their pets through technology, empathy, and relentless service. Our footprint spans continents, yet every interaction feels personal, because we believe that every pet deserves a loving home and every owner deserves peace of mind. Whether you’re a seasoned professional or just stepping into the world of customer support, brighthush offers a platform where your expertise can flourish, your voice can be heard, and your impact can ripple across communities worldwide.

Why This Role Matters

Picture a pet owner who has been searching for a missing dog or cat for days. The anxiety, the sleepless nights, the frantic calls to shelters and rescue groups—this is the reality many face. As a Remote Call Center Customer Support Specialist, you become the first line of hope. Your calm, reassuring voice guides anxious callers through the recovery process, turning a stressful situation into a hopeful journey. This role isn’t just a job; it’s a chance to touch lives, build lasting relationships, and contribute to a community that values every pet and every person.

Key Responsibilities

• Handle inbound calls from pet owners seeking assistance with missing pets.
• Deliver calm, empathetic communication to callers who may be anxious or emotional.
• Collect accurate information and follow established call scripts and procedures.
• Guide callers through the recovery process, including filing reports, coordinating with local shelters, and updating owners on progress.
• Maintain a consistently positive experience on every interaction.
• Manage a steady volume of calls while upholding high quality and compliance standards.
• Work scheduled shifts (day and evening) in a 24/7, 365‑day operation.
• Collaborate with teammates to share best practices, troubleshoot issues, and drive continuous improvement.
• Utilize CRM and call‑routing tools to document interactions and track case status.
• Participate in ongoing training to stay current on pet‑tracking technologies and crisis‑communication protocols.

Essential Qualifications

• Minimum 1 year of call‑center experience (at least 6 months in a customer‑service environment).
• High school diploma or GED.
• Age 18 or older.
• Reliable attendance and punctuality.
• Ability to attend a three‑week on‑site training program in Tulsa, OK.
• Strong verbal communication skills in English.
• Proficiency with basic computer applications (email, spreadsheets, CRM systems).
• Capacity to pass a standard drug screen and background check.

Preferred Qualifications

• Experience in a pet‑care or veterinary support role.
• Knowledge of local animal shelters, rescue organizations, and pet‑tracking technologies.
• Previous remote work experience or a dedicated quiet workspace at home.
• Multilingual abilities (Spanish, French, etc.) to serve a diverse client base.
• Demonstrated ability to handle high‑volume, high‑stress situations with composure.

Skills & Competencies

• Empathy & Compassion – genuinely caring for pet owners and their animals.
• Active Listening – capturing details accurately while building rapport.
• Problem‑Solving – quickly identifying solutions and guiding callers through steps.
• Time Management – balancing multiple calls while meeting performance metrics.
• Adaptability – thriving in a fast‑paced, 24/7 environment with shifting call volumes.
• Team Collaboration – contributing to a supportive, high‑performing team culture.
• Technical Proficiency – comfortable using CRM tools, call‑routing software, and virtual meeting platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in promoting from within. As you master the fundamentals of pet‑care support, you’ll have access to:

• Advanced training modules on pet‑tracking technology, crisis communication, and leadership skills.
• Mentorship programs pairing new hires with seasoned agents.
• Clear career pathways to supervisory, team‑lead, and management roles.
• Cross‑functional projects that expose you to other business units (e.g., marketing, product development).
• Annual performance reviews that align your growth goals with company objectives.
• Opportunities to attend industry conferences, webinars, and certification courses.

Work Environment & Culture

brighthush fosters a culture of inclusivity, innovation, and impact. We celebrate diversity, encourage fresh ideas, and reward teamwork. Our on‑site training is casual and collaborative, with a focus on hands‑on learning and peer support. After training, you’ll enjoy the flexibility of working from home while staying connected to a vibrant, global team.

We champion a remote‑first mindset that empowers you to design your workspace, maintain work‑life balance, and contribute to a global mission from wherever you are. Regular virtual town halls, team‑building events, and community outreach initiatives keep our culture dynamic and engaging.

Compensation & Benefits

We offer a competitive compensation package that reflects your skills and dedication:

• Starting pay: $14.50 per hour (subject to performance and tenure).
• Paid time off (PTO) and paid holidays.
• Comprehensive medical insurance, including no‑cost virtual doctor visits.
• Dental and vision coverage.
• Paid life insurance.
• Optional pet insurance for you and your furry friends.
• 401(k) retirement plan with company match.
• Employee assistance program and wellness resources.
• Regular team‑building events and community outreach initiatives.
• Performance‑based bonuses and recognition programs.

How to Apply

If you’re ready to join a team that values compassion, performance, and growth, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.

Apply to this position now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, veterans, and individuals with disabilities. We encourage all qualified candidates to apply.