Senior Director of Customer Success – AI‑Powered Presentation Excellence & Executive Storytelling for Enterprise Leaders

About brighthush

In today’s data‑driven world, the ability to translate complex numbers into compelling stories is a strategic advantage. brighthush is at the forefront of this transformation, marrying cutting‑edge artificial intelligence with the timeless art of storytelling. Our platform empowers executives to craft polished, data‑rich presentations that feel human, persuasive, and unforgettable—whether they’re presenting quarterly business reviews, pitching new initiatives, or steering board discussions.

We are more than a technology vendor; we are a movement that sits at the intersection of AI research, design thinking, and enterprise strategy. A global network of industry experts, researchers, and storytellers collaborates to build models that understand the subtle nuances of executive communication. The result is a next‑generation solution that streamlines the creation of executive decks while preserving the human touch that drives engagement.

As we accelerate this vision, we are looking for seasoned Customer Success leaders who can bridge the gap between our pioneering AI research and the world’s most demanding enterprise clients. If you thrive on turning complex data into clear, actionable narratives and you’re ready to lead a high‑performing team in a fast‑paced, remote environment, we want to hear from you.

Position Overview

As the Senior Director of Customer Success at brighthush, you will be the linchpin between our AI research division and our most strategic enterprise accounts. You will own the design, execution, and continuous refinement of executive business reviews (QBRs), adoption showcases, and high‑impact slide decks. Your strategic insight will shape how our AI models learn from real‑world feedback, ensuring every deck meets the exacting standards of senior leadership communication.

Key attributes for this role include a proven track record in enterprise customer success, deep expertise in executive business reviews, and a passion for slide craftsmanship that turns complex data into clear, actionable narratives.

Key Responsibilities

• Executive Business Review Leadership: Own the end‑to‑end process of creating, delivering, and iterating QBR decks, renewal business cases, adoption showcases, and executive sponsor updates. Ensure each deck aligns with client objectives and showcases measurable impact.
• AI Model Training & Feedback: Work hand‑in‑hand with the research team to provide real‑world feedback on model outputs. Identify gaps, propose enhancements, and validate improvements through pilot programs.
• Client Relationship Management: Build and maintain deep relationships with C‑suite stakeholders, understanding their strategic priorities and translating them into presentation content that drives decision‑making.
• Team Leadership & Development: Recruit, onboard, and develop a high‑performing Customer Success team. Provide coaching on slide design, data storytelling, and client engagement tactics.
• Metrics & Reporting: Define, track, and report on key success metrics such as client satisfaction scores, adoption rates, renewal rates, and net promoter scores. Use data to inform continuous improvement initiatives.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, and Sales to align on client needs, feature roadmaps, and go‑to‑market strategies.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops. Share insights on AI‑enhanced presentation practices and the future of executive communication.

Essential Qualifications

• Minimum of 4 years of enterprise customer success experience at a leading organization, with a focus on high‑value, strategic accounts.
• Demonstrated success in building and delivering executive business reviews, renewal presentations, and adoption showcases.
• Expert‑level proficiency in PowerPoint, Keynote, or equivalent slide‑creation tools, with a portfolio of polished, data‑rich decks.
• Exceptional written and verbal communication skills, with the ability to distill complex data into clear, persuasive narratives.
• Strong analytical mindset, comfortable working with data to drive insights and decisions.
• Proven ability to manage multiple high‑priority projects simultaneously while maintaining meticulous attention to detail.
• Experience working in a fast‑paced, remote, or distributed team environment.

Preferred Qualifications

• Experience with AI or machine‑learning products, particularly in the context of content generation or natural language processing.
• Background in consulting, strategy, or professional services where you served as a trusted advisor to senior executives.
• Familiarity with advanced data visualization tools such as Tableau, Power BI, or Looker.
• Track record of leading cross‑functional initiatives that drive product adoption and customer success.
• Experience mentoring or coaching teams in a remote setting.

Skills & Competencies

• Strategic Thinking: Ability to align client goals with brighthush’s product roadmap and AI capabilities.
• Storytelling & Design: Mastery of visual storytelling principles, slide aesthetics, and narrative flow.
• Client‑Centric Mindset: Deep empathy for client challenges and a proactive approach to solving problems.
• Data‑Driven Decision Making: Comfortable interpreting metrics, deriving insights, and translating them into actionable plans.
• Leadership & Influence: Inspiring teams, influencing stakeholders, and driving consensus across functions.
• Adaptability: Thrives in a dynamic environment, quickly adjusting priorities and strategies.
• Collaboration: Strong interpersonal skills, fostering productive relationships with internal and external partners.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning and growth. You’ll have access to:

• Mentorship from senior leaders in AI research, product, and customer success.
• Regular training sessions on the latest AI advancements, slide design trends, and executive communication best practices.
• Opportunities to lead cross‑functional projects that shape the future of our AI platform.
• Clear career pathways into senior leadership roles such as Head of Customer Success, VP of Customer Experience, or Chief Customer Officer.
• Participation in industry conferences, workshops, and speaking engagements to build your professional brand.

Work Environment & Culture

brighthush is built on a foundation of flexibility, collaboration, and innovation. Our remote‑first culture empowers you to work on your own schedule while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Real‑time collaboration tools (Slack, Microsoft Teams, Miro).
• Quarterly virtual retreats that blend learning, networking, and team bonding.
• A commitment to work‑life balance, with generous paid time off and mental health resources.
• Inclusive hiring practices that celebrate diverse perspectives and experiences.

Compensation & Benefits

We offer a competitive hourly rate of $70 per hour, with the potential to earn up to $1,400 per week based on project scope and client engagement. In addition to the base compensation, you’ll enjoy:

• Flexible work hours and a fully remote setup.
• Performance‑based bonuses tied to client success metrics.
• Health, dental, and vision insurance options (for full‑time equivalents).
• Professional development stipend for courses, certifications, and conferences.
• Access to a curated library of industry research, AI tools, and design resources.
• Employee wellness program, including virtual fitness classes and mindfulness sessions.

How to Apply

Ready to join a forward‑thinking team that’s redefining executive communication? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

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