Seasonal Remote Data Entry Processor – Medical Insurance Billing, Coding & Customer Care Specialist

About brighthush

At brighthush, we are redefining the way health plans and healthcare services operate in a rapidly evolving digital landscape. Our mission is to empower millions of members with seamless, accurate, and compassionate insurance experiences. By leveraging cutting‑edge technology, data‑driven insights, and a people‑first culture, brighthush delivers reliable solutions that simplify enrollment, claims processing, and member support. As a leader in the health‑insurance ecosystem, we pride ourselves on fostering an inclusive environment where every employee can thrive, innovate, and make a tangible impact on the health and well‑being of our communities.

Role Overview

We are seeking a meticulous, self‑motivated Seasonal Remote Data Entry Processor to join our Operations team. This full‑time, work‑from‑home position is ideal for professionals with 3‑5 years of experience in medical insurance billing, coding, or customer care who excel at navigating complex data sets, interpreting benefit structures, and delivering error‑free entry work. As a critical member of the brighthush family, you will support enrollment cycles, premium calculations, and member record updates while upholding the highest standards of accuracy and compliance.

Key Responsibilities

• Enter, verify, and update member information—including dependents, newborn additions, terminations, and coverage changes—using brighthush’s proprietary data‑entry platform that mirrors Excel functionality.
• Interpret enrollment applications, resolve name and date‑of‑birth mismatches, and ensure that all data uploaded to the system reflects the correct benefit elections.
• Calculate premiums, deductibles, and co‑pay amounts accurately, applying the appropriate plan rules and coverage structures.
• Perform detailed audits of entered data to identify and correct discrepancies before they affect downstream processing.
• Collaborate virtually with the Team Lead, Supervisors, and cross‑functional partners to clarify multi‑step instructions and resolve complex scenarios.
• Participate in a structured onboarding program, complete a required assessment within the training period, and demonstrate a typing speed of at least 40 wpm.
• Provide timely, courteous support to members and internal stakeholders when questions arise regarding enrollment status or benefit eligibility.
• Maintain strict confidentiality of protected health information (PHI) in accordance with HIPAA and brighthush’s data‑security policies.
• Continuously seek process‑improvement opportunities, offering feedback on system usability and workflow efficiency.
• Adapt quickly to new tools, software updates, and procedural changes while working independently in a remote environment.

Essential Qualifications

• 3–5 years of hands‑on experience in medical insurance billing, coding, or member‑service roles.
• Demonstrated proficiency with spreadsheet‑style applications; while advanced formulas are not required, comfort with Excel‑like interfaces is essential.
• Strong analytical mindset with a deep‑dive approach to problem solving and an unwavering attention to detail.
• Ability to follow multi‑step directions, navigate multiple systems simultaneously, and manage high‑volume data entry tasks.
• Excellent written and verbal communication skills, enabling clear articulation of complex benefit concepts.
• Proven ability to work independently, stay organized, and meet deadlines without direct supervision.
• Typing speed of at least 40 words per minute and solid overall computer literacy.
• Prior remote work experience is preferred, demonstrating self‑discipline and effective virtual collaboration.
• Willingness to accept constructive feedback and continuously refine performance.

Preferred Qualifications

• Certification in medical coding (e.g., CPC, CCS) or a related credential.
• Experience with health‑plan enrollment platforms, claims management systems, or similar industry‑specific software.
• Familiarity with HIPAA regulations and data‑privacy best practices.
• Background in customer service or member support, especially in high‑volume call‑center environments.
• Demonstrated success in a fast‑paced, seasonal hiring cycle.

Skills & Competencies for Success

• Detail Orientation: Ability to spot inconsistencies, typographical errors, and data mismatches that could affect member coverage.
• Critical Thinking: Evaluate complex enrollment scenarios and make sound decisions regarding refunds, premium adjustments, and benefit eligibility.
• Time Management: Prioritize tasks effectively to meet daily and weekly productivity targets.
• Technical Agility: Quickly learn new software tools, shortcuts, and system updates.
• Communication: Convey technical information in plain language to both internal teams and external members.
• Team Collaboration: Contribute to a supportive virtual team culture, sharing knowledge and assisting peers when needed.
• Adaptability: Thrive in a dynamic environment where processes evolve with regulatory changes and seasonal enrollment spikes.

Career Growth & Learning Opportunities

brighthush is committed to the professional development of every employee. As a Data Entry Processor, you will have access to:

• Structured mentorship from senior operations leaders and subject‑matter experts.
• Online learning portals offering courses in health‑insurance fundamentals, advanced Excel techniques, and data‑analytics basics.
• Opportunities to transition into higher‑impact roles such as Enrollment Specialist, Claims Analyst, or Operations Supervisor based on performance and interest.
• Regular performance reviews that include personalized development plans and clear pathways for promotion.
• Cross‑departmental projects that expose you to broader business functions, including product development, compliance, and technology innovation.

Work Environment & Culture at brighthush

Our remote workforce enjoys a flexible, results‑oriented environment that values work‑life balance. Key cultural pillars include:

• Inclusivity: A diverse team where every voice is heard and respected.
• Transparency: Open communication channels with leadership, regular town‑halls, and clear visibility into company goals.
• Innovation: Encouragement to propose new ideas, streamline processes, and experiment with emerging technologies.
• Well‑Being: Access to mental‑health resources, employee assistance programs, and wellness initiatives.
• Recognition: Programs that celebrate individual and team achievements, reinforcing a culture of appreciation.

Compensation, Perks & Benefits

brighthush offers a competitive hourly wage of $16 per hour (non‑exempt) along with a comprehensive benefits package designed to support you and your family:

• 401(k) plan with company matching contributions.
• Medical, dental, and vision insurance options with flexible spending accounts.
• Life insurance and short‑term/long‑term disability coverage.
• Paid time off (PTO) accruals, including holidays and sick leave.
• Employee discount programs and wellness incentives.
• Employee assistance program (EAP) for confidential counseling and support services.
• Opportunities for seasonal bonuses based on performance metrics.

Physical & Technical Requirements

While this role is fully remote, you will need a reliable internet connection, a computer that meets brighthush’s security standards, and a quiet workspace. Physical demands include prolonged sitting, frequent typing, and occasional standing or walking to retrieve equipment. Reasonable accommodations are available for individuals with disabilities.

How to Apply

If you are ready to bring your expertise in medical insurance data entry to a forward‑thinking organization, we invite you to submit your application today. Click the link below to begin the process:

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Join brighthush and Make a Difference

At brighthush, every data point you enter helps families access the care they need, and every accurate enrollment ensures that our health‑plan members receive the benefits they deserve. If you thrive in a detail‑driven, fast‑paced environment and are eager to grow your career within a supportive, innovative company, we want to hear from you. Apply now and become a vital part of a team that values precision, compassion, and continuous improvement.