Strategic Customer Success Manager – Enterprise Account Growth, Subscription Services & Value Realization Leader at brighthush

About brighthush – Pioneering the Future of Manufacturing Technology

brighthush is a global technology leader dedicated to empowering manufacturers worldwide to become more productive, sustainable, and agile. With a workforce of over 28,000 passionate innovators, brighthush is on a mission to transform industries that feed the planet, deliver life‑saving medicines, provide clean water, and drive green mobility. Our people are problem‑solvers who take pride in the tangible impact their work has on the world. If you thrive in an environment where your ideas matter, where collaboration fuels progress, and where every day presents a new opportunity to make a difference, brighthush is the place for you.

Why This Role Matters

As a Strategic Customer Success Manager at brighthush, you will be the trusted advisor and growth catalyst for a portfolio of site‑based and multi‑site accounts. Your mission is to ensure that our customers unlock the full value of brighthush’s subscription and services contracts, driving technology adoption, high renewal rates, and expansion of Annual Recurring Revenue (ARR). This role sits at the intersection of customer advocacy, data‑driven insight, and strategic partnership, making you a pivotal player in brighthush’s continued success.

Key Responsibilities

• Portfolio Revenue Management: Own the ARR targets for all contracts and software subscriptions within your assigned portfolio, ensuring consistent growth and profitability.
• Onboarding & Adoption: Lead seamless onboarding experiences, guide customers through adoption phases, and champion expansion opportunities using data‑rich workflows.
• Data‑Driven Value Delivery: Translate insights from customer relationship management tools and analytics platforms into clear, measurable business value for each client.
• Executive Business Reviews (EBR): Prepare and deliver compelling EBRs to senior customer stakeholders, highlighting successes, ROI, and future growth pathways.
• Cross‑Functional Collaboration: Partner with sales, product, and service teams to identify new contract opportunities and align solutions with customer roadmaps.
• Feedback Loop Creation: Capture and communicate customer feedback to the portfolio team, influencing product enhancements and service offerings.
• Travel & Remote Engagement: Balance remote work with 10‑20% travel to customer sites, fostering strong relationships through in‑person interactions.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• Legal authorization to work in the United States (no visa sponsorship available).
• Demonstrated ability to travel 10‑20% of the time for on‑site engagements.

Preferred Experience & Skills

• 2+ years of experience in a customer‑facing commercial or sales capacity, preferably within technology or subscription‑based models.
• Proven track record of increasing Annual Recurring Revenue through upsell, cross‑sell, and renewal initiatives.
• Hands‑on experience with brighthush (formerly Gainsight) and brighthush (formerly PowerBI) for customer health scoring, analytics, and reporting.
• Comfort navigating matrixed organizations, influencing stakeholders across multiple functions and geographies.
• Background in manufacturing, automation, or industrial technology environments.

Core Competencies for Success

• Strategic Thinking: Ability to see the big picture, align customer goals with brighthush’s solutions, and craft long‑term success plans.
• Analytical Acumen: Proficiency in interpreting data, building dashboards, and turning metrics into actionable recommendations.
• Communication Excellence: Strong verbal and written skills, capable of presenting complex concepts to executive audiences.
• Relationship Building: Empathetic listening, trust‑building, and a customer‑first mindset that fosters loyalty.
• Problem‑Solving Drive: Proactive identification of obstacles and creative development of solutions that deliver measurable outcomes.
• Adaptability: Comfort with a fast‑changing environment, remote collaboration tools, and evolving product portfolios.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Strategic Customer Success Manager, you will have access to:

• Mentorship programs with senior leaders in Customer Success, Sales, and Product Management.
• Continuous learning pathways, including certifications in data analytics, subscription economics, and industry‑specific technologies.
• Opportunities to lead cross‑functional initiatives that shape the future of brighthush’s service offerings.
• Clear promotion tracks from Manager to Senior Manager, Director, and beyond, based on performance and impact.

Work Environment & Culture at brighthush

At brighthush, we celebrate diversity, inclusion, and authenticity. Our culture is built on:

• Collaboration: Teams work together across borders, leveraging digital platforms to stay connected and aligned.
• Innovation: Employees are encouraged to experiment, share ideas, and challenge the status quo.
• Flexibility: A flexible work schedule that balances personal life with professional responsibilities, supported by a results‑oriented mindset.
• Community Impact: Participation in volunteer programs, sustainability initiatives, and industry forums that extend brighthush’s positive influence beyond the workplace.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Comprehensive health coverage (medical, dental, vision) for employees and eligible dependents.
• Retirement savings plans such as 401(k) with company match (U.S.) and employer‑matched savings plans (Canada).
• Generous paid time off, parental and caregiver leave, and volunteering days.
• Flexible work arrangements, including remote work options and a schedule that adapts to personal needs.
• Wellness programs, fitness reimbursement, and employee assistance services.
• Access to a robust benefits portal (formerly www.raquickfind.com) now rebranded as brighthush for easy navigation of all offerings.

Commitment to Equality & Inclusion

brighthush is an equal opportunity employer. We celebrate the unique perspectives that each individual brings and are committed to building a workplace free from discrimination based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected characteristic.

If you are passionate about helping customers succeed, thrive in a data‑driven environment, and want to be part of a forward‑thinking organization that values your growth, we encourage you to apply—even if you don’t meet every single qualification listed.

How to Apply

Ready to shape the future of manufacturing technology with brighthush? Click the link below to submit your application through our career portal.

Apply to This Role at brighthush

Join Us and Make an Impact

At brighthush, your work directly contributes to the success of companies that feed the world, deliver critical medicines, and drive sustainable mobility. Become a catalyst for change—help our customers realize the full potential of brighthush’s technology, and watch your own career soar.