Seasonal Remote Hospitality & Live Chat Support Specialist – Global Sports Event Services Champion – Elevate Fan Experience, Drive Customer Delight, Create Unforgettable Moments, and Foster Loyalty for brighthush’s Premier Hospitality & Customer Success Team

Welcome to brighthush – Where Every Interaction Is a Victory

At brighthush, we’re more than a company; we’re a movement that redefines how athletes, fans, and corporate partners experience the thrill of live sports. From the roar of the stadium to the quiet anticipation of a pre‑game briefing, we craft moments that linger long after the final whistle. Our mission is simple: deliver world‑class hospitality that turns ordinary spectators into lifelong ambassadors.

Why brighthush Is the Place to Accelerate Your Career

When you join brighthush, you become part of a global network of innovators who thrive on collaboration, creativity, and a relentless pursuit of customer delight. We believe that the best ideas come from diverse perspectives, so we champion an inclusive culture that celebrates every win—both on and off the field. Our remote‑first philosophy means you can work from anywhere while staying connected to a vibrant, high‑energy team.

Position Overview

We’re looking for an energetic, customer‑centric Remote Hospitality Customer Advisor & Live Chat Support Agent to become the voice of brighthush’s hospitality division. In this role, you will engage with clients via live chat, ensuring seamless communication, swift issue resolution, and an exceptional service experience that keeps our guests coming back for more.

Key Responsibilities

• Live Chat Excellence: Respond to real‑time inquiries with professionalism, empathy, and accuracy, ensuring every interaction reflects brighthush’s high standards.
• Service Knowledge Mastery: Maintain an in‑depth understanding of our hospitality packages, event schedules, and venue amenities to provide precise, tailored information.
• Reservation Management: Assist clients in booking, modifying, or canceling reservations, ensuring data integrity and a smooth booking flow.
• Issue Escalation & Resolution: Identify and resolve customer complaints, escalating complex matters to the appropriate teams while maintaining a calm, solution‑oriented demeanor.
• Data Stewardship: Log all interactions in our CRM, capturing key details for future reference and continuous improvement.
• Process Improvement: Collaborate with cross‑functional teams to refine customer journeys, identify pain points, and implement best practices.
• Team Collaboration: Participate in regular huddles, share insights, and contribute to a culture of shared learning and success.

Essential Qualifications

• Proven experience in customer service or hospitality, preferably within a sports or event‑centric environment.
• Exceptional written communication skills, with a knack for clear, concise, and engaging dialogue.
• Strong multitasking ability, thriving in fast‑paced, high‑volume settings.
• Advanced problem‑solving and conflict‑resolution skills, turning challenges into opportunities.
• Proficiency with live‑chat platforms, CRM systems, and collaboration tools (e.g., brighthush, brighthush).
• Flexibility to work evenings, weekends, and holidays as required by event schedules.
• Passion for sports and an understanding of major tournaments and leagues is a plus.

Preferred Qualifications

• Experience with multilingual support or a proven ability to communicate in multiple languages.
• Background in data analysis or customer‑experience metrics.
• Knowledge of hospitality technology solutions (e.g., booking engines, ticketing platforms).
• Prior exposure to remote work environments and self‑management practices.

Core Skills & Competencies

• Customer‑First Mindset: A genuine desire to exceed client expectations.
• Communication Mastery: Clear, empathetic, and persuasive written communication.
• Technical Savvy: Comfortable navigating multiple digital tools and troubleshooting basic tech issues.
• Adaptability: Ability to pivot quickly in response to changing priorities.
• Team Player: Collaborative spirit, eager to share knowledge and support colleagues.
• Time Management: Efficiently prioritize tasks to meet deadlines without compromising quality.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the events we support. We offer:

• Structured mentorship programs pairing you with senior hospitality leaders.
• Access to industry conferences, workshops, and certifications.
• Internal mobility pathways to roles in event operations, client success, and product management.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, global team. We celebrate:

• Inclusive teamwork that values diverse perspectives.
• Innovation through hackathons and idea‑sharing sessions.
• Work‑life balance, with flexible scheduling and generous time‑off policies.
• Recognition programs that reward outstanding service and teamwork.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, including holidays, sick leave, and personal days.
• Complimentary access to select sports events and tournaments.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply

If you’re ready to bring your passion for customer service and love of sports to a forward‑thinking organization, we want to hear from you. Join brighthush and help us create unforgettable moments for fans and partners worldwide.